At a Glance
- Tasks: Build relationships with clients, optimise payment solutions, and provide expert technical support.
- Company: Join Checkout.com, a leading fintech powering payments for major brands like eBay and Spotify.
- Benefits: Flexible hybrid working model, career growth opportunities, and a supportive team culture.
- Other info: Embrace a dynamic environment where your ambition meets opportunity.
- Why this job: Make a real impact in the fintech world while working with cutting-edge technology.
- Qualifications: 3 years in a technical role, strong communication skills, and familiarity with payment technologies.
The predicted salary is between 60000 - 80000 £ per year.
Company Description
We're Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we're behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions daily for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there's a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you've come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we're shaping the future of fintech - and we're just getting started.
Job Description
In Enterprise Technical Account Management (TAM), you will be instrumental in building and maintaining strategic relationships with key clients, ensuring their satisfaction by resolving their technical issues, optimizing their payment solutions and delivering exceptional service with your technical expertise and strong interpersonal skills.
What you'll be doing:
- Relationship Management: Build and nurture long-term relationships with key clients, serving as their primary point of contact for technical matters.
- Customer Success: Understand our clients' business needs and goals, proactively identify opportunities to optimize their payment solutions, and ensure successful adoption and utilization of our products.
- Technical Support: Provide expert guidance and troubleshooting assistance to clients, addressing their technical inquiries, resolving issues promptly, and ensuring minimal disruption to their payment infrastructure through deep understanding of their integrations and how our products work together.
- Training and Demo: Help upselling efforts with merchant demonstrations and technical training - hold workshops and refreshers on our product offering to keep clients up-to-date with new features and deliverables.
- Project Management: Lead and coordinate the addition of new payment solutions as well as technical migrations for clients as they expand with Checkout.com, working closely with cross-functional teams to ensure successful delivery within agreed timelines and specifications.
- Product Feedback: Act as a conduit between clients and internal teams, gathering customer feedback, documenting feature requests, and providing client derived insights to enable continuous improvement of our product roadmap.
- Market Intelligence: Stay up-to-date with industry trends, emerging technologies, and regulatory changes in the payments landscape, sharing relevant insights with clients to help them navigate the evolving landscape.
Qualifications
- 3 years of experience in an analytical or technical role with experience managing internal and external stakeholders. This ideally includes effective presentation skills.
- Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business, Economics, Statistics) is desirable or equivalent practical experience in internet technologies and technical processes.
- Familiarity with Payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT).
- Familiarity with API-based integration methods and related tools/frameworks.
- Familiarity with front and back end technologies (i.e. JavaScript, CSS, HTML etc).
- Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical stakeholders.
- Results-oriented approach with a focus on delivering exceptional customer satisfaction.
- Knowledge of payments technology, compliance standards, and security protocols related to payments (e.g., PCI-DSS, PSD2) is a plus.
- Willingness to travel occasionally to client sites as required.
Additional Information
Bring all of you to work. We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you'll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It's a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you're ready to grow and make a difference, you'll be right at home here. It's important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it's like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Specialist, Technical Account Manager in England
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Checkout.com. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Senior Specialist, Technical Account Manager in England
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Checkout.com.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Checkout.com's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Checkout.com
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Checkout.com.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Checkout.com will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Checkout.com employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
