Coordinator, Front of House & Workplace Experience

Company Description

We’re Checkout.com – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen. Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why. With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech.

Responsibilities

• Own the reception desk, managing incoming calls and directing enquiries efficiently and appropriately.
• Coordinate meeting room bookings and schedules, ensuring spaces are prepared and utilised effectively.
• Maintain a polished, organised Front of House and reception area, including oversight of office supplies and mail distribution.
• Manage all incoming and outgoing mail and courier requirements with accuracy and care.
• Prepare, issue, and manage visitor access passes in line with company security procedures.
• Respond to emails, service desk requests, and general correspondence promptly, professionally, and within agreed SLAs.
• Manage the London office inbox and internal workplace calendar, ensuring clear communication and timely updates.
• Maintain and administer Visitor Management Systems, including Envoy and Brivo.
• Provide administrative and operational support to teams across the business to enable smooth day-to-day office operations.
• Support purchase order and invoice processes related to office and workplace operations.
• Act as a trained First Aider and Fire Warden (training provided if required).
• Maintain and continuously improve the Front of House playbook.
• Respond to London based Slack queries in a timely, helpful, and professional manner.

Requirements

• Full time, Onsite role 08.30-17.30 (Reception opening hours)
• Proven experience in a front-of-house or reception role, preferably in a professional setting.
• Excellent verbal and written communication skills.
• Strong organisational and multitasking abilities.
• Friendly and approachable demeanour, with a passion for customer service.
• Proficiency in Google Office Suite.
• Previous experience utilising Visitor Management Software.
• Ability to work independently and as part of a team.
• High attention to detail and a proactive approach to problem‑solving.

Bring all of you to work

We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity – and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram.