At a Glance
- Tasks: Lead the development of global disputes and chargebacks capabilities for Checkout.com.
- Company: Join a fast-paced fintech company powering payments for major brands like eBay and Spotify.
- Benefits: Flexible hybrid working model, competitive salary, and opportunities for personal growth.
- Other info: Dynamic team culture that values ownership, collaboration, and innovation.
- Why this job: Make a real impact in the fintech space while collaborating with top industry experts.
- Qualifications: 5-7 years of product management experience in disputes or payment processing.
The predicted salary is between 72000 - 88000 £ per year.
Manager to own, and build our global disputes and chargebacks capabilities for both issuing and acquiring products. This role is key to defining and executing a dispute strategy to enable Checkout.com growth in both existing and new markets globally. The candidate will lead cross-functional efforts across product, engineering, and business teams to deliver end to end dispute processing and tools for Checkout.com merchants.
Key Responsibilities
- Define the product vision: architect a comprehensive global strategy and roadmap for the disputes domain.
- Build a world class dispute API and dispute tools: lead the strategy and development of our disputes API and merchant dashboard features, ensuring merchants have granular visibility and control over their chargeback lifecycle whilst equipping them with the right tools to optimise performance.
- Drive scheme compliance & innovation: Serve as the subject matter expert on disputes and translate complex regulatory changes into product features that protect our merchants.
- Optimise performance metrics: Take ownership of key performance indicators, including win rates, representment rates, and category types. You will use data to identify gaps and opportunities to improve success rates across different markets and industries.
- Cross-Functional Leadership: Partner closely with Legal, Treasury, and Dispute Operations teams to automate internal workflows, reducing manual touchpoints and scaling our operational capacity.
- Strategic partnerships: collaborate directly with card networks (Visa, Mastercard, Amex etc.) and third-party data providers to integrate cutting‑edge tools into the Checkout.com ecosystem.
About You
- Experience: 5-7+ years of product management experience in either disputes, payment processing or fintech.
- Execution and ownership: You are a hands‑on individual with a strong sense of ownership. You collaborate effectively across functions to ensure end-to-end process automation with other product teams.
- Technical fluency: You are comfortable reading API documentation, discussing system architecture with engineering leads, and understanding how data flows between issuers, acquirers, and schemes.
- Data-driven: You possess strong analytical skills and can leverage data in determining product decisions and prioritisation in practice.
- Stakeholder Management: You have high EQ and the ability to influence senior leaders and cross‑functional teams without direct authority.
- Effective communicator: Able to inspire others with a shared vision and simplify complex concepts for a wide range of audiences.
Additional Information
Bring all of you to work. We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible.
Life at Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Company Description
We are Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career‑defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech - and we’re just getting started.
Senior Product Manager, Disputes in City of Westminster employer: Checkout.com
Checkout.com is an exceptional employer that champions a flexible hybrid working model, allowing employees to balance their professional and personal lives effectively. With a strong emphasis on growth and collaboration, the company provides ample opportunities for career development while working alongside talented teams in the dynamic financial services sector in London. Joining Checkout.com means being part of a forward-thinking organisation that values compliance and innovation in payments and product regulation.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Manager, Disputes in City of Westminster
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Checkout.com!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Checkout.com would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Checkout.com through your school's career services!
We think you need these skills to ace Senior Product Manager, Disputes in City of Westminster
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Senior Product Manager, Disputes, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Senior Product Manager, Disputes position at Checkout.com. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Checkout.com
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
