Manager, People Performance & Strategy - 12 month FTC in City of London

Manager, People Performance & Strategy – 12 month FTC

Join Checkout.com as a Manager, People Performance & Strategy on a 12‑month fixed‑term contract. The role focuses on designing, implementing and scaling a performance management approach that empowers employees to excel and receive fair recognition.

Company Description

Checkout.com powers billions of transactions yearly for customers like eBay, ASOS, Klarna, Uber Eats and Sony. With 19 offices across six continents and London as our HQ, we’re performance‑obsessed, fast‑moving, and dedicated to building the future of fintech.

Job Description

You’ll sit within the People team, partnering closely with People Partners, Total Rewards and business leaders. You’ll lead the development and operational delivery of our performance and goals process, ensuring it is simple, fair and aligned with how we work. The role is high‑impact and offers room to shape strategy and drive real outcomes across the company.

What you’ll be doing

• Lead the development and execution of performance management strategies and operational plans.
• Manage end‑to‑end execution of performance review cycles.
• Drive automation of performance operations processes and implement new tools and systems to support a high‑performance culture.
• Monitor adoption and engagement, following up with teams to ensure compliance with mandatory processes (e.g., goal setting).
• Maintain performance dashboards and reporting tools, providing visibility into key metrics for managers and leadership.
• Generate insights from performance data to highlight trends, adoption issues and operational blockers.
• Define, implement and track key performance indicators (KPIs) across all departments and roles.
• Assist with training sessions, guides and communications to support the rollout of performance programmes.
• Collaborate with People Partners and Tech teams to ensure smooth integration and operation of performance management systems.
• Collaborate with Recruitment to identify high‑performer traits and support talent mapping through data analysis.

What we’re looking for

• Proven experience owning or supporting performance management processes in a high‑growth, fast‑paced company.
• Strong understanding of goal‑setting frameworks (e.g., SMART goals, OKRs) and how they drive performance and accountability.
• Excellent organisational and project management skills, comfortable running processes end‑to‑end.
• Clear, confident communicator who can influence managers and stakeholders at all levels.
• Hands‑on mindset: comfortable building new templates as well as advising on policy.
• Strong collaborator who thrives in cross‑functional work, especially with Reward, People Ops and business teams.
• Experience working with HRIS or performance management systems (e.g., Workday, Lattice, CultureAmp).
• A passion for making performance processes simple, human and effective.

Bring all of you to work

We create the conditions for high performers to thrive—through real ownership, fewer blockers and work that makes a difference from day one. It’s a place where ambition meets opportunity, and where your growth is in your hands. We work as one team, back each other to succeed, and welcome all backgrounds and identities. Let us know if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com

Our hybrid model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles and what drives us. Follow us on LinkedIn and Instagram for a closer look at daily life at Checkout.com.

Seniority level

Mid‑Senior Level

Employment type

Full‑time

Job function

Human Resources

Location

London, England, United Kingdom