At a Glance
- Tasks: Provide IT support, manage incidents, and ensure technology services are stable and secure.
- Company: Join a forward-thinking tech company focused on digital transformation.
- Benefits: Competitive salary, 25 days holiday, birthday off, and flexible work-life balance.
- Other info: Access to continuous learning and recognition programs in a fun work environment.
- Why this job: Be part of a dynamic team driving innovation and improving technology services.
- Qualifications: 3+ years in IT Operations, strong Microsoft 365 skills, and excellent problem-solving abilities.
The predicted salary is between 35000 - 45000 £ per year.
As part of our continued technology maturity and digital transformation programme, we're looking for a highly dependable, proactive, and customer-focused Digital Operations & Service Delivery Engineer to join our growing technology team. Reporting directly to the Head of IT, you'll play a key role in ensuring our technology services remain stable, secure, and scalable while supporting the evolving needs of the business. This is an excellent opportunity for someone who combines strong technical expertise with a passion for service delivery and continuous improvement.
What You'll Be Doing
- Providing day-to-day IT support across the organisation
- Managing incidents, service requests, and operational issues
- Supporting end-user technology across office and field-based teams
- Working with third-party technology providers and vendors
- Administering Microsoft Intune and endpoint management solutions
- Managing device lifecycle activities, compliance, patching, and security standards
- Supporting and administering Microsoft 365 technologies, including Entra ID, Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, and Conditional Access
- Maintaining technical documentation, asset records, and operational governance processes
- Supporting technology projects, migrations, acquisitions, and transformation initiatives
- Contributing to automation, AI, and digital innovation programmes
What We're Looking For
Essential Experience
- 3+ years' experience in IT Operations, Service Delivery, or Technical Support
- Strong Microsoft 365 administration experience
- Experience with Microsoft Intune and endpoint management platforms
- Strong Windows 10 and Windows 11 support experience
- Excellent troubleshooting and problem-solving skills
- Strong communication and stakeholder management skills
- Ability to manage multiple priorities while working independently
Desirable Experience
- LogMeIn Resolve administration and support
- Patch management and endpoint compliance solutions
- SharePoint administration
- Microsoft Power Platform exposure
- ITIL or structured service management experience
- Experience supporting multi-site organisations
- Exposure to automation, AI, or digital transformation initiatives
- Knowledge of CMDB, asset management, and operational governance practices
Why Join Us
- A competitive remuneration package tailored to your role
- 25 Days Holidays + Bank Holidays + Christmas Shutdown
- Birthday off (after successful probationary period)
- Access to continuous learning opportunities and development through our Award-winning Training Academy
- Recognition programs to celebrate contributions and milestones
- Flexible approaches to work-life balance where possible
- Social & Fun Perks
If this sounds like a good fit, please apply today—we will be reviewing applications as they come in and may close the role early once we find the right person.
Digital Operations & Service Delivery Engineer in Leeds employer: Checkmate Fire Solutions
At Checkmate Fire Solutions, we pride ourselves on being an excellent employer that values innovation and employee growth. Our supportive work culture fosters collaboration and continuous learning, with access to our Award-winning Training Academy and flexible work-life balance options. Join us in a role that not only offers competitive remuneration and generous holiday allowances but also the opportunity to contribute to exciting technology projects and digital transformation initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Operations & Service Delivery Engineer in Leeds
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Checkmate Fire Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Checkmate Fire Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Checkmate Fire Solutions!
✨Direct Apply to Checkmate Fire Solutions
Let's not forget to apply directly through the Checkmate Fire Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Digital Operations & Service Delivery Engineer in Leeds
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Checkmate Fire Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Checkmate Fire Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Checkmate Fire Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
