At a Glance
- Tasks: Schedule engineers, manage customer enquiries, and ensure top-notch service delivery.
- Company: Join Checkmate Fire Solutions, a leader in fire and security solutions.
- Benefits: Competitive pay, 25 days holiday, birthday off, and flexible work-life balance.
- Other info: Enjoy continuous learning and fun perks in a dynamic environment.
- Why this job: Be part of a passionate team making a real difference in safety.
- Qualifications: 2 years in admin or customer service; GCSEs in English and Maths.
The predicted salary is between 30000 - 40000 £ per year.
The Role
At Checkmate Fire Solutions, we're passionate about protecting people, property and businesses.
Our Active Fire & Security division delivers industry-leading fire alarm, emergency lighting, CCTV, access control and life safety solutions to customers across a wide range of sectors.
As our business continues to grow, we're looking for an organised, customer-focused Service Controller / Scheduler to join our team in Shipley.
This is a fast-paced role where you'll be responsible for planning engineers' workloads, ensuring excellent customer service and helping us deliver on our commitment to getting it right first time.
- What You'll Be Doing
- Scheduling planned maintenance visits and reactive call-outs.
- Coordinating engineer diaries to maximise efficiency and service delivery.
- Confirming appointments and keeping customers updated throughout the process.
- Responding to customer enquiries via telephone and email.
- Logging working hours and call-outs accurately.
- Assigning reactive jobs to available engineers.
- Processing service orders, work orders and costings accurately using a right-first-time approach.
- Maintaining accurate service records, databases and documentation.
- Working closely with the wider Service team to ensure effective communication and collaboration.
- Supporting the onboarding and training of new team members.
- Delivering an outstanding customer experience with a customer-first approach at all times.
What We're Looking For
- At least two years' experience in an administration or customer service role.
- Experience within a service, engineering, fire or security environment would be advantageous, but is not essential.
- GCSE (or equivalent) in English and Maths.
- Confident building positive relationships with colleagues and customers.
- Proficient in Microsoft Office (Word, Excel and Outlook).
- Familiarity with CASH service management software is desirable but not essential.
- Why Join Us
- A competitive remuneration package tailored to your role
- Performance-related bonus scheme.
- 25 Days Holidays + Bank Holidays + Christmas Shutdown
- Birthday off (after successful 6-month probationary period)
- Access to continuous learning opportunities through our Award-winning Training Academy
- Recognition programs to celebrate contributions and milestones
- Flexible approaches to work-life balance where possible
- Social & Fun Perks
If this sounds like a good fit, please apply today—we will be reviewing applications as they come in and may close the role early once we find the right person.
Recruitment Agencies
Checkmate Fire Solutions does not accept unsolicited CVs or candidate details from any source other than directly from the candidate.
We do not accept unsolicited communications or submissions from external recruitment agencies.
Any recruitment agency wishing to submit candidates must have a current, duly executed agreement in place with Checkmate Fire Solutions and must be expressly instructed in writing to supply candidates for a specific vacancy.
In the absence of such agreement and written instruction, Checkmate Fire Solutions reserves the right to consider any CV or candidate submission as unsolicited and shall have no obligation to pay any fees, commissions, or other charges in respect of such submission
Scheduling Service Controller in Shipley employer: Checkmate Fire Solutions Ltd
At Checkmate Fire Solutions, we pride ourselves on fostering a dynamic and supportive work environment in Shipley, where our employees are empowered to excel in their roles. As a Scheduling Service Controller, you'll benefit from a competitive remuneration package, generous holiday allowances, and access to our Award-winning Training Academy, ensuring your professional growth is a priority. Join us to be part of a team that values customer service excellence and offers a flexible approach to work-life balance, making it an ideal place for meaningful and rewarding employment.
Contact Details:
Checkmate Fire Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Scheduling Service Controller in Shipley
✨Get Involved with Local Fire Services
Join community groups or volunteer with local fire departments to get a foot in the door. It’s a great way to showcase your commitment to fire safety and emergency services while also making valuable connections in the field.
✨Attend Firefighting Job Fairs
Keep an eye out for firefighting job fairs and emergency services recruiting events in your area. These are goldmines for meeting staff from companies like Checkmate Fire Solutions Ltd and other emergency services, giving you a chance to chat and make a lasting impression.
✨Connect with Industry Professionals Online
Utilise platforms like Facebook or LinkedIn to find fire service groups and forums. Engaging in discussions and sharing insights can elevate your profile and help us to learn from those already in the field, potentially leading to job openings.
✨Keep Your Training Up-to-Date
Make sure your qualifications are current! Pursuing additional training, like first aid or specialised firefighting courses, shows your dedication and might just set you apart from the crowd when applying for roles at Checkmate Fire Solutions Ltd.
We think you need these skills to ace Scheduling Service Controller in Shipley
Some tips for your application 🫡
Show Your Commitment to Safety:In the fire and emergency services sector, it's crucial to showcase your understanding of safety protocols and emergency response challenges. Mention any relevant training or certifications you've completed, like First Aid or Fire Safety courses, and highlight your commitment to public safety in your cover letter.
Highlight Your Teamwork Skills:This field is all about collaboration! Make sure your CV emphasises your ability to work in a team under pressure. Detail examples of teamwork from previous roles, volunteer work or community involvement. Hiring managers at Checkmate Fire Solutions Ltd will love to see how you thrive in a group dynamic.
Detail Your Relevant Experience:When listing your experience, don't just mention your job titles – dig into your responsibilities and achievements that relate specifically to fire and emergency services. Include any volunteer work, internships, or projects that display your hands-on experience in this field, especially if you're transitioning from another area.
Craft a Strong Motivation Statement:As you're applying for a full-time role, it’s key to articulate why you want to join Checkmate Fire Solutions Ltd specifically. Dive into your motivation for working in fire services, and how this aligns with your career goals. We want to see your passion for contributing to the community and the impact you wish to make!
How to prepare for a job interview at Checkmate Fire Solutions Ltd
✨Know Your Emergency Protocols
Since you're eyeing a role in fire emergency services, brush up on the latest firefighting techniques and protocols. Understanding the fundamentals of fire behaviour, rescue operations, and safety measures will show that you’re not just passionate but also knowledgeable about the field.
✨Demonstrate Problem-Solving Skills
Expect situational questions that test your ability to make quick decisions in high-pressure scenarios. Think of examples from your previous experiences or training where you had to think on your feet—this will really highlight your suitability for the role and show that you can handle real emergencies.
✨Highlight Teamwork and Community Engagement
Fire emergency services rely heavily on teamwork, so come prepared to discuss how you've worked with others in stressful situations. Additionally, showcase any community involvement or outreach you've done—it's a great way to demonstrate your commitment to public safety and your understanding of community dynamics.
✨Be Ready to Discuss Your Training
Make sure you’re ready to talk about any relevant training or certifications you have. Whether it’s emergency response training or a first aid qualification, make it clear how these experiences prepare you for a full-time position in fire emergency services with Checkmate Fire Solutions Ltd. It shows you’re proactive about your professional development!
