At a Glance
- Tasks: Schedule maintenance visits and coordinate engineer workloads for top-notch service.
- Company: Checkmate Fire Solutions, dedicated to protecting people and property.
- Benefits: Competitive pay, supportive team environment, and opportunities for growth.
- Other info: Fast-paced role with excellent communication and collaboration opportunities.
- Why this job: Join a passionate team and make a real difference in fire safety.
- Qualifications: Strong organisational skills and a customer-focused mindset.
The predicted salary is between 25185 - 32000 £ per year.
The Role At Checkmate Fire Solutions, we re passionate about protecting people, property and businesses.
Our Active Fire re looking for an organised, customer-focused Service Controller / Scheduler to join our team in Shipley.
This is a fast-paced role where you ll be responsible for planning engineers workloads, ensuring excellent customer service and helping us deliver on our commitment to getting it right first time.
What You ll Be Doing * Scheduling planned maintenance visits and reactive call-outs. * Coordinating engineer diaries to maximise efficiency and service delivery. * Confirming appointments and keeping customers updated throughout the process. * Responding to customer enquiries via telephone and email. * Logging working hours and call-outs accurately. * Assigning reactive jobs to available engineers. * Processing service orders, work orders and costings accurately using a right-first-time approach. * Maintaining accurate service records, databases and documentation. * Working closely with the wider Service team to ensure effective communication and collaboration. * Supporting the onboarding and training of new team members. * Delivering an outst...
Scheduling Service Controller employer: Checkmate Fire Solutions Ltd
At Checkmate Fire Solutions, we pride ourselves on fostering a dynamic and supportive work environment in Shipley, where our employees are empowered to excel in their roles. As a Scheduling Service Controller, you'll benefit from a competitive remuneration package, generous holiday allowances, and access to our Award-winning Training Academy, ensuring your professional growth is a priority. Join us to be part of a team that values customer service excellence and offers a flexible approach to work-life balance, making it an ideal place for meaningful and rewarding employment.
Contact Details:
Checkmate Fire Solutions Ltd Recruitment Team
