At a Glance
- Tasks: Schedule maintenance visits and coordinate engineer workloads for top-notch customer service.
- Company: Join Checkmate Fire Solutions, a leader in fire and security solutions.
- Benefits: Competitive pay, performance bonuses, 25 days holiday, and birthday off after probation.
- Other info: Enjoy flexible work-life balance and continuous learning opportunities.
- Why this job: Be part of a dynamic team making a real difference in safety and security.
- Qualifications: 2 years in admin or customer service; GCSEs in English and Maths required.
The predicted salary is between 30000 - 40000 £ per year.
The Role
At Checkmate Fire Solutions, we're passionate about protecting people, property and businesses.
Our Active Fire & Security division delivers industry-leading fire alarm, emergency lighting, CCTV, access control and life safety solutions to customers across a wide range of sectors.
As our business continues to grow, we're looking for an organised, customer-focused Service Controller / Scheduler to join our team in Shipley.
This is a fast-paced role where you'll be responsible for planning engineers' workloads, ensuring excellent customer service and helping us deliver on our commitment to getting it right first time.
- What You'll Be Doing
- Scheduling planned maintenance visits and reactive call-outs.
- Coordinating engineer diaries to maximise efficiency and service delivery.
- Confirming appointments and keeping customers updated throughout the process.
- Responding to customer enquiries via telephone and email.
- Logging working hours and call-outs accurately.
- Assigning reactive jobs to available engineers.
- Processing service orders, work orders and costings accurately using a right-first-time approach.
- Maintaining accurate service records, databases and documentation.
- Working closely with the wider Service team to ensure effective communication and collaboration.
- Supporting the onboarding and training of new team members.
- Delivering an outstanding customer experience with a customer-first approach at all times.
What We're Looking For
- At least two years' experience in an administration or customer service role.
- Experience within a service, engineering, fire or security environment would be advantageous, but is not essential.
- GCSE (or equivalent) in English and Maths.
- Highly organised with excellent time management skills.
- Able to prioritise workloads and meet personal KPIs.
- An excellent communicator with strong interpersonal skills.
- Confident building positive relationships with colleagues and customers.
- Proficient in Microsoft Office (Word, Excel and Outlook).
- Comfortable working independently and collaboratively.
- Detail-focused with a proactive approach to resolving issues.
- Confident learning and using new systems.
- Familiarity with CASH service management software is desirable but not essential.
- Why Join Us
- A competitive remuneration package tailored to your role
- Performance-related bonus scheme.
- 25 Days Holidays + Bank Holidays + Christmas Shutdown
- Birthday off (after successful 6-month probationary period)
- Access to continuous learning opportunities through our Award-winning Training Academy
- Recognition programs to celebrate contributions and milestones
- Flexible approaches to work-life balance where possible
- Social & Fun Perks
If this sounds like a good fit, please apply today—we will be reviewing applications as they come in and may close the role early once we find the right person.
Recruitment Agencies
Checkmate Fire Solutions does not accept unsolicited CVs or candidate details from any source other than directly from the candidate.
We do not accept unsolicited communications or submissions from external recruitment agencies.
Any recruitment agency wishing to submit candidates must have a current, duly executed agreement in place with Checkmate Fire Solutions and must be expressly instructed in writing to supply candidates for a specific vacancy.
In the absence of such agreement and written instruction, Checkmate Fire Solutions reserves the right to consider any CV or candidate submission as unsolicited and shall have no obligation to pay any fees, commissions, or other charges in respect of such submission.
Service Scheduling Controller in Shipley employer: Checkmate Fire - Active Fire & Security
Checkmate Fire - Active Fire & Security is an excellent employer, offering a dynamic work environment in Baildon where innovation meets dedication. Employees benefit from a competitive remuneration package, flexible work-life balance, and continuous learning opportunities, fostering both personal and professional growth. Join a team that values strong client relationships and empowers you to make a meaningful impact in the fire and security sector.
Contact Details:
Checkmate Fire - Active Fire & Security Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Scheduling Controller in Shipley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Checkmate Fire - Active Fire & Security. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Checkmate Fire - Active Fire & Security before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Scheduling Controller in Shipley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Checkmate Fire - Active Fire & Security:Your cover letter is your chance to shine! Tell us why you want to work at Checkmate Fire - Active Fire & Security specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Checkmate Fire - Active Fire & Security!
How to prepare for a job interview at Checkmate Fire - Active Fire & Security
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
