At a Glance
- Tasks: Join our Technical Response Team to provide top-notch support and manage critical alarm calls.
- Company: Dynamic company in Fleet, Hampshire, focused on customer service and technical excellence.
- Benefits: Generous leave, health cash plan, LinkedIn Learning access, and a share award scheme.
- Other info: Enjoy a flexible shift pattern with opportunities for remote work and career growth.
- Why this job: Make a real difference by helping customers and solving technical challenges every day.
- Qualifications: Customer service experience and a passion for technology are key; technical qualifications are a bonus.
The predicted salary is between 24720 - 27500 £ per year.
SHIFT BASED, HYBRID ROLE - WEEKDAY SHIFTS IN OFFICE, NIGHT AND WEEKEND SHIFTS FROM HOME
Checkit’s Technical Response Team support one of our key accounts, a major UK supermarket retailer, with management of their in-store refrigeration plant and refrigerators. Using our various onsite monitoring equipment, we are able to remotely interrogate issues following a critical breakdown on site, the team takes ownership of the problem. We speak to the store, help to diagnose the problem, and provide stock saving guidance if required. We will arrange for a third party engineer to visit and resolve the issue, liaise with that engineer to understand what happened, and report back to the customer with our findings.
Application Deadline: 30 January 2026
Department: Customer Support
Location: Fleet
This is a shift based role so please ensure you are happy to work the following shift pattern before applying: The shifts work on a rota basis covering customer support 365 days of the year onsite in our Operations Centre in Fleet. Our shift pattern rotates around three shifts: 07:00-17:40, 10:20-21:00 or 20:40-07:20. You'll work four days on one shift, then four days off, then four days of the next shift, then four days off, then four days of the final shift, then four days off, then back to the start. This results in an average of 34 working hours per week. Weekday shifts must be worked in the office, weekend and night shifts can be worked from home.
What you'll be doing
- Working on a scheduled 24/7/365 rota system as a member of the Technical Response Team providing technical support for our customer and their contractors.
- Responding to, interrogating, and managing critical alarm calls generated by our internal software, completing all required actions, customer, or engineer contact pertaining to the incident.
- Documenting and recording all actions taken in accordance with company policies and the critical alarm handling procedures.
- Providing daily, weekly, and monthly reporting on customer asset and refrigeration system performance.
- Developing and retaining sufficient knowledge following initial formal product training, on the principles of refrigeration, working & operating principles, HVAC and onsite remote monitoring systems.
- Being escalation point to the 1st Line Customer Support team as well as our customers on technical queries.
- Carrying out controlled software configuration updates, system downloads, system information retrieval and in‑house configuration testing.
What we're looking for
- A qualification in any technical or engineering subject would be useful, but is not essential.
- A background in customer service roles is preferred, with experience in talking to customers on the phone, answering questions, dealing with technical queries, providing support, giving step by step guidance, and solving problems.
- Able to demonstrate some level of technical understanding in any relevant field, either via work or academic experience.
- A great phone manner, and good written and spoken English.
- Well organised with good problem‑solving skills and the ability to troubleshoot issues.
- Accurate with strong attention to detail, IT literate and able to pick up new systems quickly.
- Quick learner with an enthusiastic attitude to learning.
- A positive, can‑do mentality, motivated, energetic, willing to work hard and get involved.
- Good listener with strong communication skills.
- Team player, adaptability, patience, empathy and resilience.
- Genuinely excited to help customers and deliver brilliant service.
What's in it for you
Checkit offer a range of benefits designed to give you the opportunity to learn and develop your skills, provide for your future, look after your routine healthcare, and feel protected if life throws you a curve ball. Our benefits include:
- Everyone gets a generous amount of leave, above the statutory levels, to help you rest and recharge.
- Your birthday off in addition to your annual leave allowance.
- 2 mental wellbeing days off per year, to take the time to reset and look after yourself.
- Up to 20 paid sick days in any rolling 12 month period.
- Health cash plan & BUPA dental to help with the costs of optical, dental and support for your mental wellbeing.
- Access to Help@Hand health & wellbeing app.
- Contributory pension scheme.
- Share award scheme, allowing you to be rewarded for our future success.
- Enhanced maternity and paternity pay, and paid loss of pregnancy leave.
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Technical Response Operator in Fleet employer: Checkit
Checkit is an excellent employer for those looking to kickstart their career in calibration technology. With a strong commitment to employee development, you will receive comprehensive training and support as you progress towards a Field Service Engineer role. Our collaborative work culture fosters innovation and teamwork, making Rochdale an ideal location to grow your skills while contributing to meaningful projects across diverse industries.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Response Operator in Fleet
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Checkit. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Checkit before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Response Operator in Fleet
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Checkit:Your cover letter is your chance to shine! Tell us why you want to work at Checkit specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Checkit!
How to prepare for a job interview at Checkit
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
