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- Tasks: Join our Technical Response Team to manage critical refrigeration issues and support a major UK supermarket.
- Company: Dynamic company focused on innovative solutions in the refrigeration sector.
- Benefits: Flexible hybrid working, competitive pay, and opportunities for skill development.
- Other info: Enjoy a unique shift pattern with plenty of time off and career growth potential.
- Why this job: Make a real difference by solving problems and supporting essential services in retail.
- Qualifications: Strong communication skills and a willingness to learn about refrigeration technology.
The predicted salary is between 30000 - 40000 £ per year.
SHIFT BASED, HYBRID ROLE - WEEKDAY SHIFTS IN OFFICE, NIGHT AND WEEKEND SHIFTS FROM HOME
Checkit’s Technical Response Team supports one of our key accounts, a major UK supermarket retailer, with management of their in-store refrigeration plant and refrigerators. Using our various onsite monitoring equipment, we are able to remotely interrogate issues following a critical breakdown on site; the team takes ownership of the problem. We speak to the store, help to diagnose the problem, and provide stock saving guidance if required. We will arrange for a third party engineer to visit and resolve the issue, liaise with that engineer to understand what happened, and report back to the customer with our findings.
This is a shift based role so please ensure you are happy to work the following shift pattern before applying: The shifts work on a rota basis covering customer support 365 days of the year onsite in our Operations Centre in Fleet. Our shift pattern rotates around three shifts: 07:00-17:40, 10:20-21:00 or 20:40-07:20. You'll work four days on one shift, then four days off, then four days of the next shift, then four days off, then four days of the final shift, then four days off, then back to the start. This results in an average of 34 working hours per week. Weekday shifts must be worked in the office, weekend and night shifts can be worked from home.
What you'll be doing:
- Working on a scheduled 24/7/365 rota system as a member of the Technical Response Team providing technical support for our customer and their contractors.
- Responding to, interrogating, and managing critical alarm calls generated by our internal software, completing all required actions, customer, or engineer contact pertaining to the incident.
- Documenting and recording all actions taken in accordance with company policies and the critical alarm handling procedures.
- Providing daily, weekly, and monthly reporting on customer asset and refrigeration system performance.
- Developing and retaining sufficient knowledge following initial formal product training, on the principles of refrigeration.
Technical Response Operator in Hampshire employer: Checkit
Contact Detail:
Checkit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Response Operator in Hampshire
✨Tip Number 1
Get to know the company inside out! Research Checkit and their Technical Response Team. Understanding their values and how they operate will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to technical support and problem-solving. Role-play with a friend or use online resources to get comfortable with articulating your thoughts clearly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Checkit.
We think you need these skills to ace Technical Response Operator in Hampshire
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our Technical Response Team and helping our customers. A bit of personality can go a long way!
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight any relevant experience you have with technical support or customer service. We love seeing how your skills match what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out. This will help us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Checkit
✨Know Your Stuff
Make sure you brush up on refrigeration principles and the technical aspects of the role. Familiarise yourself with common issues that can arise in refrigeration systems, as well as how to troubleshoot them. This will show that you're not just interested in the job, but that you have a genuine understanding of what it entails.
✨Shift Flexibility is Key
Since this role involves a shift-based schedule, be prepared to discuss your availability and willingness to work various shifts. Highlight any previous experience you have with shift work and how you manage your time effectively. This will reassure them that you can handle the demands of the position.
✨Communication is Crucial
As a Technical Response Operator, you'll need to communicate clearly with both customers and engineers. Prepare examples of how you've successfully communicated complex information in the past. This could be through phone calls, emails, or even face-to-face interactions. Show them you can keep everyone in the loop!
✨Demonstrate Problem-Solving Skills
Be ready to share specific examples of how you've tackled problems in previous roles. Think about times when you had to diagnose an issue or provide guidance under pressure. This will help them see that you can take ownership of problems and find effective solutions, which is essential for this role.