At a Glance
- Tasks: Coordinate sensor swap programs and manage logistics for customer service delivery.
- Company: Join Checkit, a leader in smart sensors and workflow software.
- Benefits: Generous leave, health plans, mental wellbeing days, and enhanced family leave.
- Other info: Dynamic hybrid role with opportunities for personal and professional growth.
- Why this job: Make a real impact in diverse sectors while developing your skills.
- Qualifications: Experience in customer service and strong organisational skills required.
The predicted salary is between 36000 - 44000 £ per year.
Description
Hybrid role, 3 days in our Fleet office.
Checkit uniquely combines smart sensors and workflow software to provide the analytics and insights that complex organizations need to deliver a safer, more efficient and streamlined service to their customers.
Our clients are spread across the healthcare, biopharma, assisted living, food service, retail and facilities management sectors.
Application Deadline
Department
Service & Delivery
Location
- Fleet
- What You'll Be Doing
- Coordinate and manage the CAM Sensor Swap Program
- Handle pick, pack, ship activities for self-swap customers
- Quoting customers
- Arranging calibration of sensors
- Administer Small Works requests and manage fulfilment.
- Process orders won to Small Works Projects
- Providing customer updates
- Ordering parts via Salesforce
- Ensure all relevant information is gathered for Svc Del handover
- Shipping
- Calibration Certificate Uploads
- Uploading calibration certificates to the customer portal
- Covering Stores
- Covering stores duties as required due to sickness / annual leave etc.
What We're Looking For
- Experience in customer facing or service-delivery roles
- Ideally some experience with logistics or technical administration
- Highly organised, and detail-focused
- Ability to maintain accurate records
- Clear, confident communicator
- Customer-focused with a strong service mindset
- Proficient with Microsoft Excel, Outlook, CRM tools
- Able to prioritise effectively
- Enthusiastic and proactive
- Driven, with ownership mindset
- Accuracy-focused
- Collaborative and supportive
- What's In It For You
Checkit offer a range of benefits designed to give you the opportunity to learn and develop your skills, provide for your future, look after your routine healthcare, and feel protected if life throws you a curve ball.
Our benefits include
- Everyone gets a generous amount of leave, above the statutory levels, to help you rest and recharge
- Your birthday off in addition to your annual leave allowance
- 2 mental wellbeing days off per year, to take the time to reset and look after yourself
- Up to 20 paid sick days in any rolling 12 month period
- Health cash plan & BUPA dental to help with the costs of optical, dental and support for your mental wellbeing
- Access to Help@Hand health & wellbeing app
- Contributory pension scheme
- Enhanced maternity and paternity pay, and paid loss of pregnancy leave
- #J-18808-Ljbffr
Internal Service Delivery Coordinator in Fleet employer: Checkit
Checkit is an excellent employer for those looking to kickstart their career in calibration technology. With a strong commitment to employee development, you will receive comprehensive training and support as you progress towards a Field Service Engineer role. Our collaborative work culture fosters innovation and teamwork, making Rochdale an ideal location to grow your skills while contributing to meaningful projects across diverse industries.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Service Delivery Coordinator in Fleet
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Checkit. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Checkit before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Internal Service Delivery Coordinator in Fleet
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Checkit:Your cover letter is your chance to shine! Tell us why you want to work at Checkit specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Checkit!
How to prepare for a job interview at Checkit
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
