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- Tasks: Lead and inspire technical support teams to deliver exceptional customer experiences.
- Company: Join Checkit, a leader in smart sensors and workflow software.
- Benefits: Enjoy a competitive salary, flexible working, and opportunities for career growth.
- Why this job: Make a real impact on customer satisfaction and drive continuous improvement.
- Qualifications: Proven experience in managing technical support teams in hardware or SaaS.
- Other info: Hybrid work model with a supportive team and a focus on personal development.
The predicted salary is between 36000 - 60000 £ per year.
Checkit uniquely combines smart sensors and workflow software to provide the analytics and insights that complex organisations need to deliver a safer, more efficient and streamlined service to their customers. Our clients are spread across the healthcare, biopharma, assisted living, food service, retail and facilities management sectors.
We are seeking an experienced Senior Customer Support Manager to lead multiple high-performing technical support teams. This role is responsible for people management, operational excellence, and technical escalation ownership, ensuring customers receive a consistently high-quality support experience. The Senior Support Manager will combine strong technical understanding, customer advocacy, and proven leadership capability to drive continuous improvement across support processes, tooling, and team performance. This role plays a critical part in protecting customer satisfaction, retention, and trust.
For this role we are looking for someone who can do a hybrid role with 1-2 days per week in our office in Fleet, Hampshire. Deep experience of leading and managing technical support teams, ideally in a hardware or SaaS environment, is key. This is a great opportunity to progress your technical support career in a senior management role.
CANDIDATE EXPERIENCE IS IMPORTANT TO US. THIS IS A REAL JOB. WE DO NOT USE AI TO SCREEN APPLICATIONS OR TO INTERVIEW. YOUR APPLICATION WILL BE READ AND ASSESSED BY A HUMAN. WE RESPOND TO ALL APPLICATIONS.
What you’ll be doing:
- People Leadership
Senior Customer Support Manager in Hampshire employer: Checkit plc
Contact Detail:
Checkit plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Support Manager in Hampshire
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, especially those in customer support roles. They can give you the inside scoop on the company culture and maybe even put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching common questions for Senior Customer Support Managers. Think about your past experiences and how they relate to the role. We want to hear your success stories!
✨Tip Number 3
Show off your leadership skills during the interview. Be ready to discuss how you've managed teams and improved processes in previous roles. We love hearing about candidates who can drive change!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Senior Customer Support Manager in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Customer Support Manager role. Highlight your experience in leading technical support teams and any relevant achievements that showcase your ability to drive customer satisfaction.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer support and how your skills align with our mission at Checkit. Be genuine and let your personality come through.
Showcase Your Technical Skills: Since this role requires a strong technical understanding, don’t shy away from mentioning specific tools or technologies you’ve worked with. This will help us see how you can contribute to our team right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come in directly!
How to prepare for a job interview at Checkit plc
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to customer support, especially in hardware or SaaS environments. Be ready to discuss specific tools and processes you've used in the past, as well as how you've led teams through technical challenges.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in people management and operational excellence. Think about times when you've motivated a team or improved processes, and be ready to share these stories during the interview.
✨Understand the Company and Its Clients
Research Checkit and its client sectors thoroughly. Knowing how they operate in healthcare, biopharma, and other areas will help you tailor your responses and demonstrate your understanding of their needs and challenges.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about their current support processes, team dynamics, and how they measure customer satisfaction. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
