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- Tasks: Lead and inspire technical support teams to deliver exceptional customer service.
- Company: Join a forward-thinking tech company with a focus on innovation.
- Benefits: Enjoy generous leave, a contributory pension scheme, and hybrid work options.
- Why this job: Make a real difference in customer satisfaction while developing your leadership skills.
- Qualifications: Proven experience in technical support and strong leadership abilities.
- Other info: Dynamic role with opportunities for professional growth and development.
The predicted salary is between 43200 - 72000 £ per year.
A technology company is seeking a Senior Customer Support Manager to lead high-performing technical support teams. This role involves people management, operational excellence, and technical escalations, ensuring customer satisfaction and continuous improvement.
Ideally, the candidate has significant experience in technical support, strong leadership skills, and familiarity with SaaS or hardware products.
The position offers hybrid work in Fleet, UK with a range of benefits including generous leave and a contributory pension scheme.
Senior Customer Support Leader — Hybrid/Remote in Fleet employer: Checkit plc
Contact Detail:
Checkit plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Support Leader — Hybrid/Remote in Fleet
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those in customer support roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company and its products. Understand their customer support philosophy and think of examples from your experience that showcase your leadership skills and operational excellence.
✨Tip Number 3
Showcase your technical know-how! Be ready to discuss specific technical challenges you've faced and how you resolved them. This will demonstrate your expertise and reassure them you're the right fit for leading their support teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Customer Support Leader — Hybrid/Remote in Fleet
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight your experience in technical support. We want to see how you've led teams and tackled challenges in the past, so don’t hold back!
Tailor Your Application: Take a moment to customise your application for this role. Mention specific skills that align with the job description, like your familiarity with SaaS or hardware products. It shows us you’re genuinely interested!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Senior Customer Support Leader position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Checkit plc
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to SaaS and hardware products. Be ready to discuss specific scenarios where you've successfully resolved technical escalations or improved customer satisfaction.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing high-performing teams. Think about how you've motivated your team, handled conflicts, or implemented operational improvements in previous roles.
✨Understand the Company Culture
Research the technology company’s values and mission. Be prepared to explain how your personal values align with theirs and how you can contribute to their culture of continuous improvement.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.
