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- Tasks: Lead customer implementations and manage multiple projects in a fast-paced environment.
- Company: Join Checkfirst, an innovative AI-native SaaS company transforming enterprise operations.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by helping companies improve their processes with cutting-edge technology.
- Qualifications: 5+ years in project management or customer-facing roles, preferably in B2B SaaS.
- Other info: Be part of a dynamic team with direct access to leadership and a focus on collaboration.
The predicted salary is between 42000 - 84000 ÂŁ per year.
Full-time, London (Hybrid, 3 days in the office). Checkfirst is on a mission to help regulated companies do better with the help of AI. Our platform frees up time for teams to focus on meaningful work, while making the world a safer place. Our AI-native SaaS platform transforms how enterprise clients manage testing, inspection and certification (TIC). We help our customers move faster and improve quality by automating complex manual workflows. This makes the entire experience better for their customers and employees.
We’re a fast‑growing, AI‑native company, already working with major clients across Europe. We iterate quickly, listen closely to customers, and care deeply about building great software with real impact.
Why Checkfirst
This is a unique opportunity for someone who wants to:
- Lead customer implementations from day one in a fast-growing, early‑stage company
- Own the success of multiple customer projects
- Partner closely with experienced teammates in a collaborative, high‑trust environment
- Deeply understand customer processes and requirements and influence product direction based on real implementation insights
- Shape how we onboard customers and build repeatable playbooks as we scale
- Develop your craft and grow into a senior or leadership role as the team expands
- Be a part of an AI-native SaaS platform, solving complex problems for regulated enterprises with the help of exciting new technology
We value clarity over ceremony, autonomy over micromanagement, and direct communication over politics. Day to day work involves close collaboration with customers, a strong sense of ownership, and a focus on shipping software that solves real operational problems in complex, regulated environments. You'll have real ownership over customer outcomes, direct access to leadership, and the chance to define how we deliver value to enterprise customers.
Key Responsibilities
Project delivery
- Own day‑to‑day delivery of implementation projects from kickoff to go‑live
- Develop and manage project plans, timelines, milestones, and success criteria
- Manage scope, identify risks, and make trade‑off decisions to keep projects on track
- Lead regular status meetings with customers and internal teams
- Ensure quality delivery within agreed timelines and budget parameters
Customer engagement and process analysis
- Conduct discovery sessions to understand customer workflows, pain points, and business objectives
- Map customer processes to platform capabilities and identify gaps
- Guide clients on best practices and recommend process improvements for optimal platform utilisation
- Build strong relationships with customer stakeholders and champions
Cross‑functional coordination
- Coordinate with solutions engineers on technical requirements and delivery
- Work with product managers to flag feature gaps and prioritise customer needs
- Collaborate with account managers on commercial aspects and scope changes
- Engage quality assurance teams to ensure thorough testing of customer configurations
- Facilitate clean handovers to customer support teams post‑implementation
Functional solution design
- Define high‑level implementation approach including phasing and rollout strategy
- Determine what can be achieved through configuration vs. requires custom development
- Document functional requirements and user stories for technical teams
- Work with engineering to define integration requirements and approach
- Validate delivered solutions against customer requirements
Data mapping
- Review customer data exports (Excel, CSV) to understand what information they have and identify gaps or quality issues
- Map customer data fields to our platform at a business level (e.g., their "Inspector Name" maps to our "Auditor" field)
- Work with customers to clarify data definitions or obtain missing information
- Partner with engineering to explain data transformation needs in plain language
Qualifications
Experience
- 5+ years in implementation, delivery, or customer‑facing project management roles, or equivalent experience
- Experience with B2B SaaS implementations or digital delivery for enterprise customers
- Proven track record of managing multiple concurrent customer projects
- Background in process mapping, requirements gathering, or business analysis
- Experience gathering, analysing, and mapping customer data in digital projects
- Bonus points for experience in Testing, Inspection and Certification or other compliance‑heavy industry experience
Skills
- Strong project management capabilities
- Excellent stakeholder management and communication skills
- Ability to translate business requirements into functional specifications
- Strong analytical skills, able to understand data structures and work with data samples
- Comfortable with technical concepts and working with engineering teams
- Problem‑solving mindset with ability to navigate ambiguity
Competencies
- Customer‑centric approach with empathy for user challenges
- Comfortable with fast‑moving and dynamic reality of an early‑stage startup
- Organised, detail‑oriented, and able to manage competing priorities
- Proactive communicator who escalates issues appropriately
- Collaborative team player who can influence without authority
Next steps
If you’re excited by the idea of shaping an AI‑first platform that helps companies do meaningful work and make the world a safer place, then we’d love to hear from you. Please apply directly with your CV if this sounds like a good fit for you!
Recruiters: We are not working with external recruiters for this role. Please do not contact us.
Customer Implementation Manager in London employer: Checkfirst
Contact Detail:
Checkfirst Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Implementation Manager in London
✨Tip Number 1
Get to know the company inside out! Research Checkfirst's mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions related to project management and customer engagement. Think about how your past experiences align with the role of Customer Implementation Manager and be ready to share specific examples.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for Checkfirst.
We think you need these skills to ace Customer Implementation Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Implementation Manager. Highlight your experience in project management and customer engagement, and don’t forget to mention any relevant B2B SaaS experience!
Showcase Your Skills: We want to see your strong project management capabilities and excellent communication skills shine through. Use specific examples to demonstrate how you've successfully managed multiple projects or improved customer processes.
Be Authentic: Let your personality come through in your application. We value clarity and direct communication, so don’t be afraid to express your passion for AI and how you can contribute to our mission at Checkfirst.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to shape our AI-native platform!
How to prepare for a job interview at Checkfirst
✨Know the Company Inside Out
Before your interview, dive deep into Checkfirst's mission and values. Understand how their AI-native SaaS platform works and the impact it has on regulated companies. This knowledge will not only impress your interviewers but also help you articulate how your skills align with their goals.
✨Showcase Your Project Management Skills
Be ready to discuss your experience in managing multiple customer projects. Prepare specific examples that highlight your ability to deliver on time and within budget. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your problem-solving mindset.
✨Emphasise Customer Engagement
Since the role involves close collaboration with customers, be prepared to talk about how you've built strong relationships in past roles. Share examples of how you've conducted discovery sessions or mapped customer processes, showcasing your customer-centric approach and empathy for user challenges.
✨Prepare for Technical Discussions
Brush up on your understanding of data mapping and technical concepts related to B2B SaaS implementations. Be ready to explain how you've worked with engineering teams in the past and how you can translate business requirements into functional specifications. This will show your comfort with the technical aspects of the role.
