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- Tasks: Lead customer implementations and manage multiple projects in a fast-paced environment.
- Company: Join Checkfirst, an innovative AI-native SaaS company transforming enterprise operations.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Shape the future of AI solutions while making a real impact on businesses.
- Qualifications: 5+ years in project management or customer-facing roles, with B2B SaaS experience.
- Other info: Collaborative culture focused on autonomy, clarity, and direct communication.
The predicted salary is between 36000 - 60000 £ per year.
Full-time, London (Hybrid, 3 days in the office). Checkfirst is on a mission to help regulated companies do better with the help of AI. Our platform frees up time for teams to focus on meaningful work, while making the world a safer place. Our AI-native SaaS platform transforms how enterprise clients manage testing, inspection and certification (TIC). We help our customers move faster and improve quality by automating complex manual workflows. This makes the entire experience better for their customers and employees. We are a fast‑growing, AI‑native company, already working with major clients across Europe. We iterate quickly, listen closely to customers, and care deeply about building great software with real impact.
Why Checkfirst
This is a unique opportunity for someone who wants to:
- Lead customer implementations from day one in a fast-growing, early-stage company
- Own the success of multiple customer projects
- Partner closely with experienced teammates in a collaborative, high‑trust environment
- Deeply understand customer processes and requirements and influence product direction based on real implementation insights
- Shape how we onboard customers and build repeatable playbooks as we scale
- Develop your craft and grow into a senior or leadership role as the team expands
- Be a part of an AI-native SaaS platform, solving complex problems for regulated enterprises with the help of exciting new technology
We value clarity over ceremony, autonomy over micromanagement, and direct communication over politics. Day to day work involves close collaboration with customers, a strong sense of ownership, and a focus on shipping software that solves real operational problems in complex, regulated environments. You'll have real ownership over customer outcomes, direct access to leadership, and the chance to define how we deliver value to enterprise customers.
Key Responsibilities
- Project delivery
- Own day-to-day delivery of implementation projects from kickoff to go-live
- Develop and manage project plans, timelines, milestones, and success criteria
- Manage scope, identify risks, and make trade-off decisions to keep projects on track
- Lead regular status meetings with customers and internal teams
- Ensure quality delivery within agreed timelines and budget parameters
- Customer engagement and process analysis
- Conduct discovery sessions to understand customer workflows, pain points, and business objectives
- Map customer processes to platform capabilities and identify gaps
- Guide clients on best practices and recommend process improvements for optimal platform utilisation
- Build strong relationships with customer stakeholders and champions
- Cross-functional coordination
- Coordinate with solutions engineers on technical requirements and delivery
- Work with product managers to flag feature gaps and prioritise customer needs
- Collaborate with account managers on commercial aspects and scope changes
- Engage quality assurance teams to ensure thorough testing of customer configurations
- Facilitate clean handovers to customer support teams post‑implementation
- Functional solution design
- Define high‑level implementation approach including phasing and rollout strategy
- Determine what can be achieved through configuration vs. requires custom development
- Document functional requirements and user stories for technical teams
- Work with engineering to define integration requirements and approach
- Validate delivered solutions against customer requirements
- Data mapping
- Review customer data exports (Excel, CSV) to understand what information they have and identify gaps or quality issues
- Map customer data fields to our platform at a business level (e.g., their "Inspector Name" maps to our "Auditor" field)
- Work with customers to clarify data definitions or obtain missing information
- Partner with engineering to explain data transformation needs in plain language
Qualifications
Experience
- 5+ years in implementation, delivery, or customer‑facing project management roles, or equivalent experience
- Experience with B2B SaaS implementations or digital delivery for enterprise customers
- Proven track record of managing multiple concurrent customer projects
- Background in process mapping, requirements gathering, or business analysis
- Experience gathering, analysing, and mapping customer data in digital projects
- Bonus points for experience in Testing, Inspection and Certification or other compliance-heavy industry experience
Skills
- Strong project management capabilities
- Excellent stakeholder management and communication skills
- Ability to translate business requirements into functional specifications
- Strong analytical skills, able to understand data structures and work with data samples
- Comfortable with technical concepts and working with engineering teams
- Problem‑solving mindset with ability to navigate ambiguity
Competencies
- Customer‑centric approach with empathy for user challenges
- Comfortable with fast‑moving and dynamic reality of an early‑stage startup
- Organised, detail-oriented, and able to manage competing priorities
- Proactive communicator who escalates issues appropriately
- Collaborative team player who can influence without authority
Next steps
If you’re excited by the idea of shaping an AI-first platform that helps companies do meaningful work and make the world a safer place, then we’d love to hear from you. Please apply directly with your CV if this sounds like a good fit for you!
Recruiters: We are not working with external recruiters for this role. Please do not contact us.
Customer Implementation Manager London, England employer: Checkfirst Limited
Contact Detail:
Checkfirst Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Implementation Manager London, England
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially how they relate to AI and customer success. This will help you connect your experience with what they’re looking for.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Use examples from your past experiences where you’ve tackled challenges head-on, especially in project management or customer implementation.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Implementation Manager London, England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Implementation Manager role. Highlight your project management experience and any relevant SaaS implementation work to catch our eye!
Showcase Your Communication Skills: Since this role involves a lot of customer engagement, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can convey complex ideas simply.
Highlight Problem-Solving Experience: We love candidates who can navigate ambiguity and tackle challenges head-on. Share examples from your past roles where you’ve successfully solved problems or improved processes to show us your proactive mindset.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at Checkfirst Limited
✨Know the Company Inside Out
Before your interview, dive deep into Checkfirst's mission and values. Understand how their AI-native SaaS platform works and the impact it has on regulated companies. This knowledge will not only impress your interviewers but also help you articulate how your skills align with their goals.
✨Showcase Your Project Management Skills
Be ready to discuss your experience in managing multiple customer projects. Prepare specific examples that highlight your ability to develop project plans, manage timelines, and handle risks. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Customer-Centric Thinking
Since the role involves close collaboration with customers, be prepared to share how you've successfully engaged with clients in the past. Discuss how you’ve identified their pain points and provided solutions that improved their processes. This will show your empathy and understanding of user challenges.
✨Prepare for Technical Discussions
Brush up on your technical knowledge related to B2B SaaS implementations and data mapping. Be ready to explain how you would translate business requirements into functional specifications. Familiarise yourself with common technical concepts so you can communicate effectively with engineering teams.
