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- Tasks: Lead customer implementations and manage multiple projects in a fast-paced environment.
- Company: Join Checkfirst, an innovative AI-native SaaS company transforming enterprise operations.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Shape the future of AI solutions while making a real impact on businesses.
- Qualifications: 5+ years in project management or implementation roles, preferably in B2B SaaS.
- Other info: Collaborative culture with direct access to leadership and a focus on customer success.
The predicted salary is between 36000 - 60000 £ per year.
Full-time, London (Hybrid, 3 days in the office). Checkfirst is on a mission to help regulated companies do better with the help of AI. Our platform frees up time for teams to focus on meaningful work, while making the world a safer place. Our AI-native SaaS platform transforms how enterprise clients manage testing, inspection and certification (TIC). We help our customers move faster and improve quality by automating complex manual workflows. This makes the entire experience better for their customers and employees.
We value clarity over ceremony, autonomy over micromanagement, and direct communication over politics. Day to day work involves close collaboration with customers, a strong sense of ownership, and a focus on shipping software that solves real operational problems in complex, regulated environments. You'll have real ownership over customer outcomes, direct access to leadership, and the chance to define how we deliver value to enterprise customers.
Key Responsibilities
- Project delivery
- Own day-to-day delivery of implementation projects from kickoff to go-live
- Develop and manage project plans, timelines, milestones, and success criteria
- Manage scope, identify risks, and make trade-off decisions to keep projects on track
- Lead regular status meetings with customers and internal teams
- Ensure quality delivery within agreed timelines and budget parameters
- Customer engagement and process analysis
- Conduct discovery sessions to understand customer workflows, pain points, and business objectives
- Map customer processes to platform capabilities and identify gaps
- Guide clients on best practices and recommend process improvements for optimal platform utilisation
- Build strong relationships with customer stakeholders and champions
- Cross-functional coordination
- Coordinate with solutions engineers on technical requirements and delivery
- Work with product managers to flag feature gaps and prioritise customer needs
- Collaborate with account managers on commercial aspects and scope changes
- Engage quality assurance teams to ensure thorough testing of customer configurations
- Facilitate clean handovers to customer support teams post-implementation
- Functional solution design
- Define high-level implementation approach including phasing and rollout strategy
- Determine what can be achieved through configuration vs. requires custom development
- Document functional requirements and user stories for technical teams
- Work with engineering to define integration requirements and approach
- Validate delivered solutions against customer requirements
- Data mapping
- Review customer data exports (Excel, CSV) to understand what information they have and identify gaps or quality issues
- Map customer data fields to our platform at a business level (e.g., their "Inspector Name" maps to our "Auditor" field)
- Work with customers to clarify data definitions or obtain missing information
- Partner with engineering to explain data transformation needs in plain language
Qualifications
- Experience
- 5+ years in implementation, delivery, or customer-facing project management roles, or equivalent experience
- Experience with B2B SaaS implementations or digital delivery for enterprise customers
- Proven track record of managing multiple concurrent customer projects
- Background in process mapping, requirements gathering, or business analysis
- Experience gathering, analysing, and mapping customer data in digital projects
- Bonus points for experience in Testing, Inspection and Certification or other compliance-heavy industry experience
- Skills
- Strong project management capabilities
- Excellent stakeholder management and communication skills
- Ability to translate business requirements into functional specifications
- Strong analytical skills, able to understand data structures and work with data samples
- Comfortable with technical concepts and working with engineering teams
- Problem-solving mindset with ability to navigate ambiguity
- Competencies
- Customer-centric approach with empathy for user challenges
- Comfortable with fast-moving and dynamic reality of an early-stage startup
- Organised, detail-oriented, and able to manage competing priorities
- Proactive communicator who escalates issues appropriately
- Collaborative team player who can influence without authority
If you’re excited by the idea of shaping an AI-first platform that helps companies do meaningful work and make the world a safer place, then we’d love to hear from you. Please apply directly with your CV if this sounds like a good fit for you!
Customer Implementation Manager London, England employer: Checkfirst Limited
Contact Detail:
Checkfirst Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Implementation Manager London, England
✨Tip Number 1
Get to know the company inside out! Research Checkfirst's mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions related to project management and customer engagement. Think about how your past experiences align with the role of Customer Implementation Manager and be ready to share specific examples.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role and highlighting a key point from your conversation can leave a lasting impression.
We think you need these skills to ace Customer Implementation Manager London, England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Implementation Manager role. Highlight your project management experience and any relevant SaaS implementation work to catch our eye!
Showcase Your Communication Skills: Since this role involves a lot of customer engagement, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can convey complex ideas simply.
Highlight Problem-Solving Examples: We love a good problem-solver! Include examples in your application where you've navigated challenges or ambiguity in past projects. This will help us see how you approach real-world issues.
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Checkfirst.
How to prepare for a job interview at Checkfirst Limited
✨Know the Company Inside Out
Before your interview, dive deep into Checkfirst's mission and values. Understand how their AI-native SaaS platform works and the impact it has on regulated companies. This knowledge will help you connect your experience to their goals and show that you're genuinely interested in being part of their journey.
✨Showcase Your Project Management Skills
Be ready to discuss specific examples from your past roles where you've successfully managed multiple customer projects. Highlight your ability to develop project plans, manage timelines, and ensure quality delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Customer-Centric Thinking
Since the role involves a lot of customer engagement, prepare to talk about how you've built strong relationships with stakeholders in previous positions. Share instances where you’ve conducted discovery sessions or mapped customer processes, and how those experiences can translate to success at Checkfirst.
✨Prepare for Technical Discussions
Brush up on your understanding of data mapping and technical concepts related to B2B SaaS implementations. Be ready to explain how you would approach functional solution design and work with engineering teams. This will show that you’re not only customer-focused but also technically savvy, which is crucial for this role.
