At a Glance
- Tasks: Lead the service and warranty team, ensuring top-notch customer support and efficient operations.
- Company: Dynamic engineering firm known for its commitment to quality and customer satisfaction.
- Benefits: Competitive salary, hands-on leadership role, and opportunities for professional growth.
- Other info: Office-based role in Redditch with occasional travel to customer sites.
- Why this job: Make a real impact by improving customer experiences and driving product quality.
- Qualifications: Experience in technical service or warranty management with strong communication skills.
The predicted salary is between 42000 - 42000 £ per year.
Our client designs and manufactures products for industrial sectors, and their reputation depends on how well they look after customers once a product is in service. They are now looking for a Service and Warranty Manager to lead that function. It is a hands-on leadership role with real influence, where warranty is treated as a genuine contributor to the business rather than a cost to be managed.
Position Overview
You will take ownership of all service and warranty operations, leading a technical team that handles returned products, warranty claims and customer support. Working closely with Quality and Engineering, you will diagnose faults, find the root causes of recurring issues and make sure the lessons are fed back into the product. You will also deal directly with demanding, high-profile customers, so you will need a calm head and strong communication skills.
Key Responsibilities
- Lead the service and warranty team, ensuring returned products and warranty claims are handled efficiently and to a high standard
- Oversee mechanical and electrical repair, refurbishment and fault diagnosis of returned items
- Manage the booking and tracking of products using SAP and RMA processes
- Work with Quality and Engineering to investigate recurring issues and implement corrective actions
- Provide technical support to customers by email, phone and on-site visits where required
- Monitor spare parts inventory and coordinate with procurement to maintain stock levels
- Develop and maintain warranty policies and procedures
- Keep accurate records of service activity and warranty claims
- Prepare reports and analysis on service trends and warranty performance
Ideal Candidate Profile
- Experience in technical service or warranty management, ideally within manufacturing or engineering
- A strong understanding of mechanical and electrical systems
- Experience leading teams and working across functions
- A customer-focused mindset with a real commitment to quality and continuous improvement
- Confident handling customers at a senior level, including major OEMs
- Comfortable being both a manager and a hands-on contributor
- Willing to travel to customer sites when required
Essential Skills
- Proficiency in SAP, Microsoft Word and Excel
- Ability to read and interpret technical drawings
- Excellent communication and interpersonal skills
- Strong problem-solving and organisational abilities
- Able to work under pressure and manage multiple priorities
- Soldering skills and experience with fault-finding tools are advantageous
If you are a technically minded service or warranty professional ready to step into a leadership role where your work directly affects the business, we would like to hear from you. Apply today, or get in touch for a confidential conversation about the opportunity.
Additional Information
- Salary: £37,000 - £42,000 depending on experience (those close but slightly outside this salary range are also encouraged to apply)
- Location: Redditch, office-based, with occasional customer site visits
- Our client is an equal opportunities employer, and we welcome applications from all suitable candidates
Service and Warrantee Manager in Redditch employer: Checked Recruitment
As a leading independent financial planning firm in Glasgow, we pride ourselves on fostering a collaborative and supportive work culture that empowers our Financial Advisers to excel. With a strong focus on professional development and a commitment to delivering exceptional client service, we offer an attractive salary package alongside excellent benefits, making this an ideal environment for ambitious professionals seeking meaningful career growth. Join us to be part of a respected team dedicated to helping clients achieve their financial goals while enjoying the unique advantages of working in a vibrant city.
StudySmarter Expert Advice🤫
We think this is how you could land Service and Warrantee Manager in Redditch
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Checked Recruitment, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Service and Warrantee Manager in Redditch
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Checked Recruitment specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Checked Recruitment
✨Know Your Manufacturing Processes
Before you walk into the interview with Checked Recruitment, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Checked Recruitment value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
