At a Glance
- Tasks: Lead a team to ensure a safe and smooth experience for tradespeople on our platform.
- Company: Join Checkatrade, the UK's top home improvement marketplace.
- Benefits: Enjoy competitive salary, bonuses, health support, gym membership, and more.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in a fast-growing company that values your contributions.
- Qualifications: Experience in leadership or customer service; strong communication and problem-solving skills.
The predicted salary is between 36000 - 60000 € per year.
Overview
Join us as a Trust and Safety Operations Manager. Want to do work that really matters?
At Checkatrade, we\'re building the UK\'s go-to home improvement marketplace. Every day, we help millions of homeowners find the right tradesperson for the job, fast, fair, and without the faff. As our next Trust and Safety Operations Manager, you\'ll lead a team that sits at the heart of our marketplace. From onboarding to issue resolution, you\'ll help create a safe, smooth and supportive experience for every trade business that joins Checkatrade. You\'ll bring clarity, consistency and care to how we work, so our platform can grow with confidence.
Responsibilities
- Delivering high-impact leadership to a growing team of Associate Managers and Trust & Safety Associates.
- Spotting ways to improve onboarding, retention and issue resolution using data, tech and people-first thinking.
- Collaborating with Product, Ops, Vetting and more to create scalable, smart ways of working.
- Making sure every trader\'s experience with Checkatrade, especially in their first steps, is smooth, supportive and sets them up for success.
What you\'ll bring
- Experience (or eagerness to learn) in operational leadership, onboarding journeys or customer service.
- A collaborative, roll-up-your-sleeves attitude.
- Strong communication skills and a curiosity to solve problems.
- Confidence with data and systems or a drive to dig in and get familiar fast.
Rewards
- Competitive salary + annual bonus
- Health, well-being and learning support
- Gym membership, Smart Tech Scheme and Cycle Scheme
- Birthday/Special day leave
- Buy & sell holiday scheme
- 1 week\'s paid charity leave and much more!
Interview process
- Screening call with one of our Talent Acquisition Partners
- 1st stage interview with our Head of Trust and Safety and Head of Operations, Commercial Projects
- 2nd stage interview with our VP of Marketplace and stakeholders
If you require any reasonable adjustments during our interview process, please discuss them with your Talent Acquisition Partner.
About us
We\'re Checkatrade - the UK\'s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.
We\'re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you\'ll fit right in.
Trust and Safety Operations Manager in City of London employer: Checkatrade
At Checkatrade, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values collaboration and innovation. As a Trust and Safety Operations Manager, you'll not only lead a dedicated team but also enjoy a range of benefits including competitive salary, health and well-being support, and opportunities for personal growth. Located in the heart of the UK’s home improvement marketplace, we empower our employees to make a meaningful impact while enjoying a supportive environment that champions success.
StudySmarter Expert Advice🤫
We think this is how you could land Trust and Safety Operations Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Checkatrade thoroughly, understand their mission, and think about how your skills align with their goals. Practise common interview questions and be ready to showcase your problem-solving abilities.
✨Tip Number 3
Show your passion for Trust and Safety! During interviews, share examples of how you've improved processes or supported teams in previous roles. Let them see your commitment to creating a safe and supportive environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Checkatrade family.
We think you need these skills to ace Trust and Safety Operations Manager in City of London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Trust and Safety Operations Manager role. Highlight your relevant experience in operational leadership and customer service, and show us how you can bring clarity and care to our team.
Show Your Collaborative Spirit:We love a team player! In your application, share examples of how you've worked with others to solve problems or improve processes. This will help us see your roll-up-your-sleeves attitude in action.
Be Data-Driven:Since we value data and tech, don’t shy away from mentioning any experience you have with data analysis or systems. If you're eager to learn, let us know how you plan to get familiar with these tools quickly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Checkatrade!
How to prepare for a job interview at Checkatrade
✨Know the Company Inside Out
Before your interview, make sure you research Checkatrade thoroughly. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Trust and Safety Operations Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully led a team or improved processes. Highlight your ability to motivate others and drive results.
✨Be Data-Driven
Since the role involves using data to improve onboarding and issue resolution, brush up on your data analysis skills. Be ready to discuss how you've used data in previous roles to make informed decisions or solve problems.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. This could be about the team dynamics, future projects, or how success is measured in the role. It shows you're engaged and thinking critically about how you can contribute.
