At a Glance
- Tasks: Lead BPO operations, manage forecasting, reporting, and quality frameworks.
- Company: Join Checkatrade, the UK's top home-improvement marketplace.
- Benefits: Competitive pay, flexible working, and opportunities for professional growth.
- Other info: 12-month contract with potential for future opportunities.
- Why this job: Make a real impact on operational excellence in a dynamic environment.
- Qualifications: Experience in BPO operations and strong analytical skills.
The predicted salary is between 50000 - 60000 £ per year.
Checkatrade, the UK's leading home-improvement marketplace, seeks a Senior BPO Operations Specialist for a 12-month maternity cover.
You will bridge Checkatrade with key partners, ensuring forecasting, reporting and quality frameworks run smoothly.
You will own monthly forecasting, invoice reconciliation, QA dashboards in Tableau, and the creation of SOWs with Procurement.
You’ll present data in weekly reviews and help roll out strategic initiatives to boost retention and operational excellence.
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Senior BPO Operations Lead - 12-Month Contract employer: Checkatrade
As a Trust & Safety Associate at Checkatrade, you'll be part of a dynamic team dedicated to creating a safe and reliable home improvement marketplace in the UK. With a strong focus on employee well-being, we offer competitive salaries, annual bonuses, and unique benefits like gym memberships and special day leave, all within a collaborative work culture that encourages personal growth and innovation. Join us to make a meaningful impact while enjoying a supportive environment that values your contributions and fosters professional development.
