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For Companies At a Glance
- Tasks: Drive workforce planning and optimisation to enhance customer experience.
- Company: Join Checkatrade, the UK's top platform for finding tradespeople.
- Benefits: Enjoy a competitive salary, hybrid work, and career growth opportunities.
- Why this job: Make a real impact in a fast-paced environment with data-driven decision-making.
- Qualifications: Experience in workforce planning and strong analytical skills required.
- Other info: Collaborative culture focused on innovation and excellence.
The predicted salary is between 28800 - 42000 ÂŁ per year.
Location: Portsmouth (Hybrid)
Department: Workforce Management
Contract Type: Full-time, Permanent (35Hr/Week)
Reports to: Workforce Planning Lead
Role Overview
As a Workforce Planning Specialist, you will play a key role in enabling Checkatrade’s Customer Success and Sales teams both in the UK and in our BPO’s to deliver a world‑class experience. It is both an operational and strategic role, you’ll act as an influential voice using data to drive forecasting, capacity planning, and real‑time optimisation, ensuring we have the right people in the right place at the right time. You’ll partner closely with operations leadership to align business objectives with workforce requirements in a dynamic, fast‑paced environment.
Key Responsibilities
- Forecasting & Capacity Planning: Develop short, medium, and long‑term forecasts for contact volumes, staffing needs, and productivity based on historical trends, marketing campaigns, product launches, and seasonality.
- Scheduling & Resource Optimisation: Create staffing models and shift patterns that align with demand and optimise operational efficiency across inbound, outbound, and back‑office functions.
- Real‑Time Monitoring & Reporting: Support intraday management of service levels and workforce adherence. Highlight and escalate variances in staffing or performance.
- Data Analysis & Insights: Analyse operational data to identify trends, risks, and opportunities for workforce improvements. Present actionable insights to stakeholders.
- Stakeholder Collaboration: Work cross‑functionally with all operational and data/BI teams to align workforce strategies with business objectives.
- Tool & System Utilisation: Leverage WFM software (e.g., Teleopti/Calabrio, or similar), CRM platforms (e.g. Salesforce), and BI tools (e.g., Power BI, Lookr, Tableau) to automate and enhance planning processes.
What We’re Looking For
- Proven experience in workforce planning, capacity forecasting, or a similar analytical role within a contact centre or high‑growth environment.
- Strong analytical and problem‑solving skills, with advanced Excel/Google Sheets and SQL capabilities.
- Experience with WFM tools and data visualisation platforms.
- Ability to communicate complex information in a clear and compelling way to both technical and non‑technical stakeholders.
- High attention to detail, with a proactive and collaborative approach.
About us
We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business. We’re growing fast, with big plans to become the go‑to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.
Workforce Planning Specialist in Portsmouth employer: Checkatrade
Contact Detail:
Checkatrade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workforce Planning Specialist in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how your skills as a Workforce Planning Specialist can help them achieve their goals. Tailor your answers to show you’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our team at Checkatrade.
We think you need these skills to ace Workforce Planning Specialist in Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Workforce Planning Specialist role. Highlight your experience in workforce planning and data analysis, and don’t forget to mention any relevant tools you’ve used like WFM software or BI platforms.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our needs. Be sure to mention specific examples from your past that demonstrate your analytical prowess.
Show Off Your Analytical Skills: Since this role is all about data, make sure to showcase your analytical skills in your application. Include any relevant projects or experiences where you’ve successfully used data to drive decisions or improvements.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status directly!
How to prepare for a job interview at Checkatrade
✨Know Your Numbers
As a Workforce Planning Specialist, you'll be dealing with data all the time. Brush up on your forecasting and capacity planning skills before the interview. Be ready to discuss how you've used data to drive decisions in past roles, and maybe even bring some examples of your work with WFM tools or data visualisation platforms.
✨Speak Their Language
Make sure you understand the key terms and concepts related to workforce management and operational efficiency. Use the job description as your guide. If they mention specific tools like Teleopti or Power BI, be prepared to talk about your experience with them or similar software. This shows you're not just familiar with the role but also genuinely interested.
✨Showcase Your Collaboration Skills
This role involves working closely with various teams, so highlight your ability to collaborate effectively. Think of examples where you've partnered with different departments to achieve a common goal. This will demonstrate that you can align workforce strategies with business objectives, which is crucial for this position.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's growth plans, team dynamics, or how they measure success in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with your interviewers on a deeper level.
