At a Glance
- Tasks: Vetting tradespeople and ensuring a trustworthy marketplace for homeowners.
- Company: Join Checkatrade, the UK's leading home improvement platform.
- Benefits: Competitive salary, annual bonus, gym membership, and paid charity leave.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping homeowners connect with reliable professionals.
- Qualifications: Experience in Trust & Safety or a strong desire to learn.
The predicted salary is between 30000 - 40000 £ per year.
As our next Trust & Safety Associate, you’ll play a key role in helping us build the UK’s go-to home improvement marketplace. From vetting and verifying every tradesperson who joins our platform to maintaining the trust and quality standards our customers rely on, your work will help ensure homeowners can connect with skilled, reliable professionals with confidence. By safeguarding the integrity of our marketplace, your work will help millions of homeowners find the right tradesperson for the job - fast, fair, and without the faff.
Here’s what you’ll actually spend your time on:
- Vetting and verifying tradespeople to ensure only high-quality, trustworthy professionals join the platform.
- Delivering a fair, efficient, and customer-focused review process that drives confidence for homeowners and trades alike.
- Spotting ways to improve our Trust & Safety processes and putting ideas into action.
- Collaborating with Customer Support, Commercial, Product, and Operations teams to solve problems and improve outcomes.
- Investigating risks, identifying patterns, and helping protect the integrity of the marketplace.
- Making sure every interaction leaves customers and tradespeople feeling confident in Checkatrade.
It’s not about ticking every box. It’s about turning up curious, ready to crack on. You’ll do well here if you bring:
- Experience in Trust & Safety, customer operations, fraud prevention, quality assurance, compliance, or a similar field or a genuine eagerness to learn.
- A collaborative, roll-up-your-sleeves attitude and a willingness to get stuck in.
- Strong communication skills, good judgement, and a natural curiosity to investigate and solve problems.
- Confidence working with systems, internal tools, and digital platforms, or the ability to pick them up quickly.
- Great attention to detail and the ability to make fair, consistent decisions.
- A passion for helping create a trusted marketplace where customers and tradespeople can thrive.
We believe great work deserves great rewards. Here’s just a taste:
- Competitive salary + annual bonus
- Health, well-being and learning support
- Gym membership, Smart Tech Scheme and Cycle Scheme
- Birthday/Special day leave
- Buy & sell holiday scheme
- 1 week’s paid charity leave and much more!
How we’ll get to know each other:
- Screening call with one of our Talent Acquisition Partners
- 1st stage interview with the hiring manager
- 2nd Stage interview with hiring manager + Senior
If this sounds like the place where you can do your best work, we’d love to hear from you, even if you don’t tick every box.
At the moment, this role isn’t open to visa sponsorship applications.
About us: We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business. We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.
Trust and Safety Associate in Portsmouth employer: Checkatrade
At Checkatrade, we pride ourselves on fostering a collaborative and dynamic work environment where every Trust and Safety Associate plays a vital role in shaping the future of the UK's home improvement marketplace. With competitive salaries, generous benefits including health and well-being support, and opportunities for personal growth, we empower our employees to make meaningful contributions while enjoying a balanced work-life experience. Join us in creating a trusted platform that connects homeowners with skilled tradespeople, all while being part of a rapidly growing company that values your input and development.
StudySmarter Expert Advice🤫
We think this is how you could land Trust and Safety Associate in Portsmouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Checkatrade. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Checkatrade before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Trust and Safety Associate in Portsmouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Checkatrade:Your cover letter is your chance to shine! Tell us why you want to work at Checkatrade specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Checkatrade!
How to prepare for a job interview at Checkatrade
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
