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For Companies At a Glance
- Tasks: Assist tradespeople with queries via calls, chats, and emails.
- Company: Leading home improvement platform focused on customer care.
- Benefits: Salary of £26,500, health support, and gym membership.
- Why this job: Make a real difference by supporting tradespeople in their work.
- Qualifications: Customer service experience and strong communication skills.
- Other info: Join a dynamic team with opportunities for growth.
The predicted salary is between 26500 - 26500 £ per year.
A leading home improvement platform is seeking a Customer Service Advisor (Trade Support) to assist tradespeople with queries. In this role, you will manage communications through calls, chats, and emails, ensuring support and guidance that adds value.
Ideal candidates will have:
- Customer service experience
- Excellent communication skills
- A logical problem-solving mindset
The position offers a salary of £26,500 per annum and various perks, including health support and gym membership.
Trade Support Specialist - Elevate Customer Care in Portsmouth employer: Checkatrade
Contact Detail:
Checkatrade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Support Specialist - Elevate Customer Care in Portsmouth
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with tradespeople, make sure you can explain things clearly and concisely. Role-play with a friend or use our resources to sharpen those skills before the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories during your chats or calls with the hiring team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’ve got loads of resources to help you prepare for interviews and ace them!
We think you need these skills to ace Trade Support Specialist - Elevate Customer Care in Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you've added value in previous roles, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Trade Support Specialist role. We love seeing genuine enthusiasm and a logical problem-solving mindset.
Showcase Relevant Skills: In your application, emphasise any experience you have with managing communications through calls, chats, and emails. We’re looking for candidates who can demonstrate their ability to support tradespeople effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Checkatrade
✨Know the Company Inside Out
Before your interview, take some time to research the home improvement platform. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight your communication skills and logical problem-solving abilities, as these are crucial for a Trade Support Specialist.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle an unhappy tradesperson. Practising your responses can help you articulate your thoughts clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that demonstrate your interest in the role and the company. Inquire about team dynamics, training opportunities, or how success is measured in the position. This shows you’re thinking long-term!