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For Companies At a Glance
- Tasks: Provide friendly IT support and ensure smooth tech experiences for our team.
- Company: Join Checkatrade, the UK's leading home improvement marketplace.
- Benefits: Competitive salary, employee share plan, gym membership, and paid charity leave.
- Why this job: Be at the heart of tech innovation while helping others succeed.
- Qualifications: Experience in IT support and a people-first mindset.
- Other info: Exciting growth opportunities in a dynamic work environment.
The predicted salary is between 30000 - 42000 £ per year.
Join us as an IT Service Desk Engineer. Want to do work that really matters? At Checkatrade, we’re building the UK’s go-to home improvement marketplace. Every day, we help millions of homeowners find the right tradesperson for the job, fast, fair and without the faff. Behind the scenes, great tech keeps everything running smoothly. As our next IT Service Desk Engineer, you’ll be the friendly first point of contact for our people when they need help with their tech. From laptops to logins, video calls to new starters, you’ll make sure everyone has what they need to do their best work.
You’ll join us at an exciting time, with ambitious growth plans and a leadership team that’s all in on building something brilliant and you’ll be right at the heart of it.
Forget long lists. Here’s what you’ll actually spend your time on:
- Providing in-person and remote IT support to our teams at our Lakeside (Portsmouth) office.
- Helping colleagues with everyday tech needs across laptops, systems and collaboration tools.
- Supporting Google Workspace, Okta, Azure, Office 365 and key SaaS platforms.
- Making sure meetings and company-wide events run smoothly using Zoom and Google Meet.
- Managing hardware and assets — from setting up new starters to keeping our inventory organised.
- Solving problems calmly and confidently, even when things feel urgent (or when the Wi-Fi acts up five minutes before a big meeting).
Most importantly, you’ll help create a smooth, professional and stress-free IT experience for everyone, including our senior leadership team. It’s not about ticking every box. It’s about turning up curious, ready to crack on. You’ll do well here if you bring:
- Experience in a 1st or 2nd line IT support role (or a strong foundation you’re ready to build on).
- A people-first mindset you genuinely enjoy helping others.
- Strong problem-solving skills and the confidence to investigate and figure things out.
- Clear communication and a calm, friendly approach under pressure.
- Familiarity with Google Workspace and Okta (nice to have, not a deal breaker).
- A proactive, eager-to-learn attitude with real ownership of your work.
We believe great work deserves great rewards. Here’s just a taste:
- Employee share plan
- Competitive salary + annual bonus or commission (role dependent)
- Health, well-being and learning support
- Gym membership, Smart Tech Scheme and Cycle Scheme
- Birthday/Special day leave
- Buy & sell holiday scheme
- 1 week’s paid charity leave and much more!
How we’ll get to know each other:
- Screening call with one of our Talent Acquisition Partners
- 1st stage interview with our IT Manager
- 2nd Stage interview with Senior Leadership
If you require any reasonable adjustments during our interview process, please discuss them with your Talent Acquisition Partner. If this sounds like the place where you can do your best work, we’d love to hear from you, even if you don’t tick every box.
About us: We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business. We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.
IT Service Desk Engineer in Portsmouth employer: Checkatrade
Contact Detail:
Checkatrade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Engineer in Portsmouth
✨Tip Number 1
Get to know the company! Before your interview, spend some time on Checkatrade's website and social media. Understand their mission and values so you can show how you fit into their culture.
✨Tip Number 2
Practice your tech skills! Brush up on your knowledge of Google Workspace, Okta, and other tools mentioned in the job description. Being able to demonstrate your familiarity will give you a leg up during the interview.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples of how you've tackled tech issues in the past. This will help you illustrate your calm and confident approach when things get tricky.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the team or projects. It shows you're genuinely interested and eager to contribute to Checkatrade's growth.
We think you need these skills to ace IT Service Desk Engineer in Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Service Desk Engineer role. Highlight any relevant IT support experience and showcase your problem-solving abilities. We want to see how you can help us create a smooth tech experience!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Share why you're excited about joining Checkatrade and how your people-first mindset aligns with our values. Let us know how you can contribute to our ambitious growth plans.
Show Off Your Tech Skills: Mention any familiarity you have with Google Workspace, Okta, or other tools we use. Even if you’re still learning, showing your eagerness to grow in these areas will impress us. We love a proactive attitude!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Don’t hesitate – we can’t wait to hear from you!
How to prepare for a job interview at Checkatrade
✨Know Your Tech
Brush up on your knowledge of Google Workspace, Okta, Azure, and Office 365. Familiarity with these tools will not only help you answer technical questions but also show that you're proactive and ready to hit the ground running.
✨Showcase Your People Skills
As an IT Service Desk Engineer, you'll be the friendly face of tech support. Prepare examples of how you've helped colleagues in the past, especially in high-pressure situations. This will demonstrate your people-first mindset and calm approach under stress.
✨Problem-Solving Scenarios
Think of a few challenging tech issues you've resolved before. Be ready to discuss your thought process and how you approached the problem. This will highlight your strong problem-solving skills and confidence in handling urgent situations.
✨Ask Insightful Questions
Prepare thoughtful questions about Checkatrade's tech environment and growth plans. This shows your genuine interest in the role and helps you understand how you can contribute to their ambitious goals.
