Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help trade members with payment issues and support their financial health.
- Company: Join Checkatrade, the UK's leading platform for tradespeople.
- Benefits: Competitive salary, commission, gym membership, and paid charity leave.
- Why this job: Make a real impact by helping businesses thrive while developing your skills.
- Qualifications: Confident phone manner, problem-solving skills, and a positive attitude.
- Other info: Full training provided; flexible environment with great career growth opportunities.
The predicted salary is between 30000 - 40000 £ per year.
As our next Credit Control Agent, you’ll help keep things running smoothly behind the scenes. This isn’t just about chasing payments. It’s about helping our trade members stay financially healthy, supported, and active on the platform, so they can keep growing their business, and we can keep building ours.
What you’ll do:
- Making and receiving calls from existing trade members to resolve payment issues.
- Setting up direct debits, processing card payments, and agreeing on realistic payment terms.
- Listening carefully, solving problems, and removing barriers to payment, with empathy and a commercial mindset.
- Keeping accurate records across systems like Zuora and Salesforce.
- Supporting team goals while delivering top‑class service that builds trust and gets results.
What we’re looking for:
- A confident, clear phone manner and the ability to negotiate with care and tact.
- Great at conflict resolution and de‑escalation.
- A positive, proactive attitude and a genuine desire to help people.
- Strong admin skills and great attention to detail when recording data.
- Flexibility to adapt to process changes and a cool head when things get busy.
- The ability to work well in a team, with empathy, resilience, and a people‑first approach.
- Experience in a credit control, customer service or billing environment is a bonus but not essential. Full training is provided.
Benefits:
- Competitive salary + commission (role dependent)
- Employee Share Program
- Health, well‑being and learning support
- Gym membership, Smart Tech Scheme and Cycle Scheme
- Birthday/Special day leave
- Buy & sell holiday scheme
- 1 week’s paid charity leave and much more!
How we’ll get to know each other:
- Screening call with one of our Talent Acquisition Partners
- 1st stage interview with an Associate Manager of Credit Control
- 2nd Stage interview with Cross Functional Senior Stakeholders
- Final stage interview includes a case study presentation
If this sounds like the place where you can do your best work, we’d love to hear from you, even if you don’t tick every box.
Want to join our Talent Community and be one of the first to know about our vacancies? Register your interest on our Registration Form.
About Us:
We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business. We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.
Credit Control Collections Associate in Portsmouth employer: Checkatrade
Contact Detail:
Checkatrade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Collections Associate in Portsmouth
✨Tip Number 1
Get ready to shine on that phone! Practise your clear and confident phone manner. Remember, it’s all about building trust and showing empathy while you negotiate payment terms.
✨Tip Number 2
Do your homework on the company and its values. When you know what we stand for, you can show us how you fit into our people-first approach during interviews.
✨Tip Number 3
Be prepared for those case study presentations! Think about real-life scenarios where you’ve resolved conflicts or helped someone out. We love hearing about your problem-solving skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and show us you’re serious about joining our team. Plus, we’re always looking for passionate folks like you!
We think you need these skills to ace Credit Control Collections Associate in Portsmouth
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application: Make sure to tailor your application to the Credit Control Collections Associate role. Highlight your relevant skills and experiences that align with what we’re looking for, like your problem-solving abilities and attention to detail.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the job. Remember, clarity is key!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Checkatrade
✨Know Your Numbers
Before the interview, brush up on your knowledge of credit control and payment processes. Familiarise yourself with terms like direct debits and payment terms, as well as any relevant systems like Zuora and Salesforce. This will show that you’re serious about the role and ready to hit the ground running.
✨Practice Your Phone Manner
Since this role involves a lot of phone communication, practice speaking clearly and confidently. You might want to role-play with a friend or family member, focusing on how to handle payment issues with empathy and tact. This will help you feel more comfortable during the actual calls in the interview.
✨Showcase Your Problem-Solving Skills
Think of examples from your past experiences where you successfully resolved conflicts or helped someone overcome a payment barrier. Be ready to share these stories during the interview, as they’ll demonstrate your ability to think on your feet and provide top-class service.
✨Emphasise Teamwork and Flexibility
This role requires a people-first approach and the ability to adapt to changes. Be prepared to discuss how you’ve worked well in teams before and how you handle busy situations. Highlighting your resilience and positive attitude will resonate well with the interviewers.