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- Tasks: Support credit control operations and manage administrative tasks with precision.
- Company: Join Checkatrade, the UK's top platform for finding tradespeople.
- Benefits: Competitive salary, commission, employee share programme, and wellness support.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Be a key player in enhancing customer service and operational excellence.
- Qualifications: Experience in admin roles, strong communication, and organisational skills.
The predicted salary is between 30000 - 40000 ÂŁ per year.
As a Credit Control Admin Coordinator, you will be the backbone of our credit control operations, ensuring the smooth and efficient handling of administrative tasks. You will be a key player in maintaining our high standards of customer service and operational excellence. This role requires a proactive and detail-oriented individual with a passion for process ownership and a commitment to supporting the team.
Responsibilities
- Omni-Channel Administration: Take full ownership of administrative tasks across all communication channels, ensuring compliance with SLAs, including making outbound calls to tradespeople.
- Cancellations Process: Manage end-to-end cancellations, strategically staggering cancellations to ensure they are completed efficiently before the end of each month.
- Call Listening and Reporting: Oversee the call listening process, promptly reporting on issues or trends identified by the Collections Associates.
- Fee Waivers: Take ownership of the fee waiver process, completing all requests within the required timescales.
- Dispute Resolution: Handle Solaris disputes, ensuring they are investigated and responded to within the given time frames.
- Liaise with Sales: Cross-reference returning trades to establish if they have previous debt and advise account managers accordingly.
- Daily Case Management: Handle and upload the daily stage cases after receiving the daily file from billing, collaborating with billing to ensure timely progression of cases.
- On-Hold Process: Own the “On-Hold” tank and ensure consistent adherence across the department so trades are not left out of automation longer than is appropriate.
Qualifications
- Proven experience in an administrative or coordinator role, preferably within a credit control or finance environment.
- A clear and confident communicator with the ability to influence and guide others effectively.
- Strong organisational and time-management skills, with the ability to balance multiple responsibilities and proactively manage workload.
- Experience in calibrating standards, identifying areas for improvement, and leveraging subject matter expertise to support a team.
Rewards
- Competitive salary + commission (role dependent)
- Employee Share Program
- Health, well-being and learning support
- Gym membership, Smart Tech Scheme and Cycle Scheme
- Birthday/Special day leave
- Buy & sell holiday scheme
- 1 week’s paid charity leave and much more
Hiring Process
- Screening call with one of our Talent Acquisition Partners
- 1st stage interview with an Associate Manager of Credit Control
- 2nd stage interview with Cross Functional Senior Stakeholders
- Final stage interview includes a case study presentation
About Us
We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business. We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.
Collections Support Coordinator in Portsmouth employer: Checkatrade
Contact Detail:
Checkatrade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Support Coordinator in Portsmouth
✨Tip Number 1
Get to know the company inside out! Research Checkatrade's values, mission, and recent news. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to credit control and administration. Think about your past experiences and how they align with the role of Collections Support Coordinator. We want to hear your stories!
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Checkatrade and ready to take that next step in your career.
We think you need these skills to ace Collections Support Coordinator in Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Collections Support Coordinator role. Highlight your experience in administrative tasks and any relevant credit control or finance background. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your proactive approach and attention to detail, as these are key for us.
Showcase Your Communication Skills: As a key player in our operations, strong communication is essential. In your application, give examples of how you've effectively influenced or guided others in previous roles. We love seeing clear and confident communicators!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Checkatrade!
How to prepare for a job interview at Checkatrade
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Support Coordinator inside out. Familiarise yourself with credit control processes and be ready to discuss how your previous experience aligns with the responsibilities listed in the job description.
✨Show Off Your Communication Skills
As a key player in customer service, it’s crucial to demonstrate your communication skills. Prepare examples of how you've effectively influenced or guided others in past roles, especially in administrative or finance environments.
✨Be Proactive and Detail-Oriented
Highlight your organisational skills by discussing how you manage multiple tasks efficiently. Bring up specific instances where your attention to detail made a difference, particularly in handling cancellations or disputes.
✨Prepare for the Case Study
Since the final stage includes a case study presentation, practice presenting your ideas clearly and confidently. Think about how you would approach real-life scenarios related to the role, such as managing fee waivers or overseeing call listening processes.