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- Tasks: Lead the Homeowner Support team and enhance customer experiences daily.
- Company: Join Checkatrade, the UK's top home improvement marketplace.
- Benefits: Enjoy competitive salary, health support, gym membership, and more.
- Why this job: Make a real impact by helping homeowners feel supported and confident.
- Qualifications: Strong communication skills and a customer-first mindset are essential.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Join us as Homeowner Support – Associate Manager. Want to do work that really matters? At Checkatrade, we’re building the UK’s go-to home improvement marketplace. Every day, we help millions of homeowners find the right tradesperson for the job, fast, fair, and without the faff. As our next Homeowner Support – Associate Manager, you’ll play a key role in making that happen. From leading day-to-day operations to shaping a smoother customer journey, your work will help homeowners feel supported, heard, and confident when it matters most.
Here’s what you’ll actually spend your time on:
- Leading the daily running of the Homeowner Support team, making sure SLAs and KPIs are met
- Making smart, real-time decisions to keep resources balanced and customers supported
- Managing escalations with care, clarity, and a focus on fair outcomes
- Working closely with WFM to improve forecasting, scheduling, and planning
- Spotting process improvement opportunities and ensuring these are fed back to the relevant stakeholders to help improve the Homeowner experience
- Collaborating with teams across Operations, Product, Legal, PR and OpCo
- Sharing insights, reports and recommendations that help leaders make better decisions
- Coaching and developing Associates and Specialists so they can do their best work
It’s not about ticking every box. It’s about turning up curious, ready to crack on. You’ll do well here if you bring:
- A natural ability to influence, guide and support others, even if this is your first formal leadership step
- Strong communication and problem-solving skills, especially in tricky situations
- Confidence using performance data to spot trends and shape decisions
- A customer-first mindset and a genuine desire to improve the homeowner experience
- The ability to stay calm, focused and effective in a fast-paced environment
We believe great work deserves great rewards. Here’s just a taste:
- Competitive salary
- Health, wellbeing and learning support
- Gym membership, Smart Tech Scheme and Cycle Scheme
- Birthday or special day leave
- Buy and sell holiday scheme
- 1 week’s paid charity leave, and much more
How we’ll get to know each other:
- Stage 1: 30 minute interview with a Talent Acquisition Specialist
- Stage 2: 45 minute interview with the Hiring Manager, focusing on your experience and motivation
- Stage 3: 45 minute cross functional stakeholder interview
- Stage 4: 45-minute presentation interview. You’ll be asked to prepare a short slide deck in advance
About us: We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business. We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.
Associate Manager - Homeowner Support in Portsmouth employer: Checkatrade
Contact Detail:
Checkatrade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Manager - Homeowner Support in Portsmouth
✨Tip Number 1
Get to know the company inside out! Research Checkatrade's values, mission, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for those interviews by doing mock sessions with friends or family. Focus on articulating your problem-solving skills and how you've influenced others in past roles – this is key for the Associate Manager position.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
When it comes to the presentation interview, keep it engaging! Use visuals to support your points and practice delivering your message clearly. Remember, this is your chance to showcase your communication skills and how you can improve the homeowner experience.
We think you need these skills to ace Associate Manager - Homeowner Support in Portsmouth
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping homeowners shine through. We want to see that you genuinely care about improving their experience and are excited about the role.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the job description. Highlight your leadership abilities, problem-solving skills, and any relevant data-driven decision-making you've done in the past.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experiences and how they relate to the role. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Checkatrade
✨Know Your Stuff
Before the interview, dive deep into Checkatrade's mission and values. Understand how they support homeowners and tradespeople alike. This knowledge will help you connect your experience to their goals, showing that you're genuinely interested in making a difference.
✨Showcase Your Leadership Skills
Even if this is your first formal leadership role, be ready to discuss how you've influenced or supported others in previous positions. Prepare examples where you've made decisions under pressure or resolved conflicts, as these will resonate well with the hiring team.
✨Data-Driven Decision Making
Brush up on how to interpret performance data. Be prepared to discuss how you've used data to identify trends or improve processes in past roles. This will demonstrate your analytical skills and your ability to make informed decisions that enhance the homeowner experience.
✨Prepare for the Presentation
For the final stage, create a concise slide deck that highlights your ideas for improving the homeowner support process. Make it engaging and clear, as this will showcase your communication skills and your ability to turn ideas into actionable plans.
