At a Glance
- Tasks: Manage People Ops queries, support HR systems, and ensure smooth onboarding/offboarding.
- Company: Join Checkatrade, the UK's top platform for finding trusted tradespeople.
- Benefits: Enjoy a hybrid work model, flexible hours, and opportunities for growth.
- Other info: Perfect for those looking to start or grow in HR, with a focus on process improvement.
- Why this job: Be part of a dynamic team making a real impact in home improvement.
- Qualifications: Customer service experience preferred; HR background not essential but a plus.
The predicted salary is between 28800 - 43200 £ per year.
Location: Portsmouth or London (Hybrid)
Type: Permanent, Full-time
Reports to: Reward & HR Systems Manager
About the Role
We’re hiring a People Operations Specialist to keep our People systems running smoothly and ensure an outstanding employee experience at every step of the journey. If you\'re someone who loves structure, thrives on organisation, and finds satisfaction in getting the details right - especially when it helps others - this role is for you.
This role would suit someone with a background in customer service who enjoys problem-solving and getting things done in a clear, organised way. While HR experience is great, it’s not essential - we welcome people who are keen to grow into the role. It could also be a great fit for someone currently in an apprenticeship or someone looking to start a HR apprenticeship.
You’ll be at the heart of our People Operations team, managing internal queries, owning our JIRA workflow, and supporting HR systems and reporting. This is a role where your love for admin, process, and people truly shines.
What You’ll Be Doing
Manage and triage all People Ops queries through JIRA, ensuring timely resolution and high visibility
Act as the go-to contact for employee questions - delivering helpful, clear, and timely responses
Maintain our HRIS (HiBob), keeping employee data up to date and supporting system workflows
Own onboarding and offboarding processes to ensure smooth transitions for employees and managers
Maintain data hygiene and accuracy, and support reporting and analytics across the People team
Be the key link between Talent Acquisition and People Ops to ensure seamless handovers post-hire
Suggest and support process improvements and automation opportunities within People Ops
What You’ll Bring
Experience working with systems, with an eye for improving processes
Strong administrative and organisational skills, with a keen eye for detail
Excellent problem-solving skills and a natural inclination to help others
Ability to manage multiple tasks and queries without losing track or momentum
Confidence in working with HR data and supporting reporting needs
A collaborative, team-first mindset, especially in working with TA and other People functions
Adaptable and proactive in suggesting improvements and embracing change
What Success Looks Like
All People Ops queries managed and resolved efficiently
HR system workflows optimised and data accuracy consistently high
Smooth and timely onboarding/offboarding experiences for all employees
Reports and dashboards supporting better People decisions across the business
Process improvements suggested and implemented to drive People Ops efficiency
Team & Tools
Reports to: Reward & Systems Manager
Works closely with: Talent Acquisition, People Partners, wider People team
Tools we use: HiBob, JIRA, Google Workspace, Ashby, Confluence (intranet)
Ways of working: Hybrid, flexible, continuous improvement mindset
Skills That Help You Thrive
Super organised – you love structure and have a method for everything
People-focused – you\'re approachable, empathetic, and solution-oriented
Detail-driven – accuracy matters to you, especially in data and processes
Process-minded – you enjoy creating clarity and improving how things work
Adaptable – you handle change with a can-do attitude and learn as you go
At Checkatrade, we’re reimagining the world of home improvement - powered by tech, data, and a whole lot of grit. Whether you’re coding, designing, supporting or strategising, you’ll be building real solutions that millions of people rely on.
We move fast. We act with purpose. We back people who care about the details, about doing things right, and about doing work that matters.
About us
We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.
We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.
#J-18808-LjbffrPeople Operations Specialist in Portsmouth employer: Checkatrade
At Checkatrade, we pride ourselves on fostering a dynamic and supportive work environment that prioritises employee growth and satisfaction. As a People Operations Specialist, you'll benefit from our hybrid working model in vibrant locations like Portsmouth or London, alongside opportunities for continuous improvement and professional development. Join us to be part of a team that values detail-oriented individuals who are passionate about making a meaningful impact in the home improvement sector.
StudySmarter Expert Advice🤫
We think this is how you could land People Operations Specialist in Portsmouth
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Checkatrade!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Checkatrade.
We think you need these skills to ace People Operations Specialist in Portsmouth
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Checkatrade. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Checkatrade and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Checkatrade. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Checkatrade's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Checkatrade
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Checkatrade.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Checkatrade will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Checkatrade and how you would contribute to adapting HR strategies.
