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- Tasks: Manage People Ops queries, support HR systems, and ensure smooth onboarding/offboarding.
- Company: Join Checkatrade, the UK's top platform for finding trusted tradespeople.
- Benefits: Enjoy a hybrid work model, flexible hours, and opportunities for growth.
- Other info: Perfect for those looking to start or grow in HR, with a focus on process improvement.
- Why this job: Be part of a dynamic team making a real impact in home improvement.
- Qualifications: Customer service experience preferred; HR background not essential but a plus.
The predicted salary is between 28800 - 43200 £ per year.
Location: Portsmouth or London (Hybrid)
Type: Permanent, Full-time
Reports to: Reward & HR Systems Manager
About the Role
We’re hiring a People Operations Specialist to keep our People systems running smoothly and ensure an outstanding employee experience at every step of the journey. If you\’re someone who loves structure, thrives on organisation, and finds satisfaction in getting the details right – especially when it helps others – this role is for you.
This role would suit someone with a background in customer service who enjoys problem-solving and getting things done in a clear, organised way. While HR experience is great, it’s not essential – we welcome people who are keen to grow into the role. It could also be a great fit for someone currently in an apprenticeship or someone looking to start a HR apprenticeship.
You’ll be at the heart of our People Operations team, managing internal queries, owning our JIRA workflow, and supporting HR systems and reporting. This is a role where your love for admin, process, and people truly shines.
What You’ll Be Doing
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Manage and triage all People Ops queries through JIRA, ensuring timely resolution and high visibility
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Act as the go-to contact for employee questions – delivering helpful, clear, and timely responses
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Maintain our HRIS (HiBob), keeping employee data up to date and supporting system workflows
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Own onboarding and offboarding processes to ensure smooth transitions for employees and managers
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Maintain data hygiene and accuracy, and support reporting and analytics across the People team
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Be the key link between Talent Acquisition and People Ops to ensure seamless handovers post-hire
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Suggest and support process improvements and automation opportunities within People Ops
What You’ll Bring
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Experience working with systems, with an eye for improving processes
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Strong administrative and organisational skills, with a keen eye for detail
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Excellent problem-solving skills and a natural inclination to help others
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Ability to manage multiple tasks and queries without losing track or momentum
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Confidence in working with HR data and supporting reporting needs
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A collaborative, team-first mindset, especially in working with TA and other People functions
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Adaptable and proactive in suggesting improvements and embracing change
What Success Looks Like
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All People Ops queries managed and resolved efficiently
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HR system workflows optimised and data accuracy consistently high
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Smooth and timely onboarding/offboarding experiences for all employees
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Reports and dashboards supporting better People decisions across the business
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Process improvements suggested and implemented to drive People Ops efficiency
Team & Tools
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Reports to: Reward & Systems Manager
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Works closely with: Talent Acquisition, People Partners, wider People team
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Tools we use: HiBob, JIRA, Google Workspace, Ashby, Confluence (intranet)
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Ways of working: Hybrid, flexible, continuous improvement mindset
Skills That Help You Thrive
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Super organised – you love structure and have a method for everything
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People-focused – you\’re approachable, empathetic, and solution-oriented
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Detail-driven – accuracy matters to you, especially in data and processes
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Process-minded – you enjoy creating clarity and improving how things work
Adaptable – you handle change with a can-do attitude and learn as you go
At Checkatrade, we’re reimagining the world of home improvement – powered by tech, data, and a whole lot of grit. Whether you’re coding, designing, supporting or strategising, you’ll be building real solutions that millions of people rely on.
We move fast. We act with purpose. We back people who care about the details, about doing things right, and about doing work that matters.
About us
We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.
We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.
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People Operations Specialist employer: Checkatrade
Contact Detail:
Checkatrade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Operations Specialist
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, such as HiBob and JIRA. Having a basic understanding of these systems will not only help you during the interview but also show your proactive approach to learning.
✨Tip Number 2
Highlight any experience you have in customer service or problem-solving roles. This will demonstrate your ability to manage queries effectively and provide excellent support, which is crucial for the People Operations Specialist role.
✨Tip Number 3
Prepare examples of how you've improved processes or contributed to team efficiency in previous roles. This aligns perfectly with the company's focus on continuous improvement and will showcase your initiative.
✨Tip Number 4
Emphasise your organisational skills and attention to detail during discussions. Since the role requires managing multiple tasks and maintaining data accuracy, demonstrating these traits will make you a strong candidate.
We think you need these skills to ace People Operations Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and administrative roles. Emphasise any skills related to problem-solving, organisation, and attention to detail, as these are key for the People Operations Specialist role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of the job description that resonate with you, such as your love for structure and process improvement. Share examples of how you've successfully managed queries or improved processes in previous roles.
Showcase Relevant Skills: Highlight your experience with systems and data management, particularly if you've worked with HRIS or similar tools. Discuss your ability to maintain data accuracy and support reporting needs, as this is crucial for the position.
Demonstrate a Team-First Mindset: Illustrate your collaborative approach by providing examples of how you've worked effectively within a team. Mention any experiences where you supported colleagues or contributed to a positive team environment, as this aligns with the company's values.
How to prepare for a job interview at Checkatrade
✨Showcase Your Organisational Skills
As a People Operations Specialist, your ability to stay organised is crucial. Be prepared to discuss specific examples of how you've managed multiple tasks or projects in the past, highlighting your attention to detail and structured approach.
✨Demonstrate Problem-Solving Abilities
This role requires excellent problem-solving skills. Think of scenarios where you've successfully resolved issues, especially in customer service or administrative roles, and be ready to share these during the interview.
✨Familiarise Yourself with Relevant Tools
The company uses tools like HiBob and JIRA. If you have experience with similar systems, mention it. If not, do some research on these tools and express your willingness to learn and adapt quickly.
✨Emphasise Your People-Focused Mindset
Being approachable and empathetic is key in this role. Prepare to discuss how you've supported colleagues or customers in the past, showcasing your collaborative spirit and commitment to enhancing the employee experience.