At a Glance
- Tasks: Join our team to revolutionise home improvement bookings and tackle exciting challenges.
- Company: Checkatrade, the UK's leading platform for finding tradespeople.
- Benefits: Competitive salary, bonuses, gym membership, and paid charity leave.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
- Why this job: Make a real impact in a fast-paced environment with innovative products.
- Qualifications: Critical thinking skills and a passion for solving complex problems.
The predicted salary is between 30000 - 40000 £ per year.
As our next Operations Associate (Bookings Team), you’ll play a key role in helping us build the UK’s go-to home improvement marketplace. You’ll be part of the Bookings team which is focused on transforming Checkatrade from a lead generation platform into a true end-to-end bookings and transactions marketplace, where customers can seamlessly book, manage and pay for services directly through Checkatrade.
We’ve built and shipped multiple products, including Checkatrade Express and Checkatrade for Business, which are early‑stage products that are already powering real bookings and helping us move towards this vision. Forget long lists, here’s what you’ll actually spend your time on:
- Help shape the future of home services as part of a small, ambitious and entrepreneurial team.
- Tackle a wide range of challenges in a fast‑moving team where priorities evolve quickly.
- Work across strategy, product and data to test ideas, launch new features and solve meaningful problems.
- Partner closely with product managers, engineers and operators to turn ideas into live products that make a real impact.
- Drive operational excellence: identify bottlenecks, improve processes and build scalable workflows that improve how our products perform day‑to‑day.
It’s not about ticking every box. It’s about turning up curious, ready to crack on. You’ll do well here if you bring:
- Background in consulting, tech, or startups is helpful but not essential.
- Strong critical thinking and a genuine interest in solving complex problems.
- Comfortable working with data; Excel/Google Sheets is required, and experience with BI tools is a plus.
- An AI‑curious mindset: you’re interested in using automation and AI tools to work faster and have more impact.
- Clear communication skills and the ability to adapt in a fast‑moving environment where priorities can shift.
We believe great work deserves great rewards. Here’s just a taste:
- Competitive salary + annual bonus
- Employee Share Program
- Health, well‑being and learning support (including access to leadership programmes and mentorship)
- Gym membership, Smart Tech Scheme and Cycle Scheme
- Birthday/Special day leave
- Buy & sell holiday scheme
- 1 week’s paid charity leave and much more!
How we’ll get to know each other:
- Screening call with one of our Talent Acquisition Partners
- 1st‑stage interview with our team leads
- 2nd‑stage interview includes a case study interview with key stakeholders
- Final‑stage interview includes a case study
If this sounds like the place where you can do your best work, we’d love to hear from you, even if you don’t tick every box.
About us: We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business. We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.
Operations Associate (Bookings) employer: Checkatrade
Checkatrade is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation and collaboration thrive. Located in a vibrant area, we provide competitive benefits and unique opportunities for our team members to make a meaningful impact within the commercial sector, ensuring a rewarding career path for all.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Associate (Bookings)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their products, and think about how your skills can help them achieve their goals. Practise common interview questions and be ready to showcase your problem-solving abilities.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, make sure your passion for the role shines through. Let us know why you want to be part of the Bookings team and how you can contribute to transforming Checkatrade.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows you're keen and professional, and it keeps you on our radar as we make decisions.
We think you need these skills to ace Operations Associate (Bookings)
Some tips for your application 🫡
Show Your Curiosity:We want to see your curiosity shine through in your application. Don’t just list your skills; tell us how you’ve used them to tackle challenges or solve problems. Show us that you’re ready to crack on and make an impact!
Tailor Your Application:Make sure to tailor your application to the Operations Associate role. Highlight your experience with data, problem-solving, and any relevant tools like Excel or BI tools. We love seeing how your background aligns with our mission!
Be Clear and Concise:When writing your application, clarity is key! Use straightforward language and get to the point. We appreciate well-structured applications that are easy to read and understand, so keep it simple and engaging.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Checkatrade!
How to prepare for a job interview at Checkatrade
✨Know the Company Inside Out
Before your interview, make sure you’ve done your homework on Checkatrade. Understand their mission, values, and recent developments in the home improvement marketplace. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Problem-Solving Skills
As an Operations Associate, you'll be tackling complex challenges. Prepare examples from your past experiences where you've successfully identified problems and implemented solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Get Comfortable with Data
Since the role requires working with data, brush up on your Excel and Google Sheets skills. Be ready to discuss how you've used data in previous roles to drive decisions or improve processes. If you have experience with BI tools, don’t forget to mention that too!
✨Be Ready for a Case Study
The interview process includes case studies, so practice thinking on your feet. Familiarise yourself with common operational challenges in the industry and think about how you would approach them. This will help you demonstrate your critical thinking and adaptability during the interview.
