At a Glance
- Tasks: Be the operational bridge between Checkatrade and partners, ensuring smooth processes.
- Company: Join Checkatrade, the UK's top home improvement marketplace with a vibrant culture.
- Benefits: Enjoy competitive salary, employee share programme, gym membership, and more perks.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real impact in a fast-growing company while honing your operational skills.
- Qualifications: Experience in BPO partnerships or a strong desire to learn; financial acumen is key.
The predicted salary is between 40000 - 50000 £ per year.
As our next Senior BPO Operations Specialist, you'll play a key role in helping us build the UK's go-to home improvement marketplace. Joining us on a 12-month maternity cover contract, you'll be the operational bridge between Checkatrade and key partners, keeping forecasting, reporting and quality frameworks running exactly as they should. It's a role built on continuity — you'll take the reins on well-established processes and make sure nothing drops while you're at the helm.
Forget long lists, here's what you'll actually spend your time on:
- Acting as the primary operational liaison for our BPO partners managing a seamless handover at the start and end of the contract and maintaining trust throughout.
- Running our established monthly forecasting and invoice reconciliation processes, digging into variance analysis to catch and resolve unexpected cost changes fast.
- Keeping our BPO Quality Assurance frameworks and Tableau dashboards ticking over, running QA calibrations and live call listening to monitor compliance and interaction quality.
- Building and managing Statements of Work with Procurement to formalise vendor pilots and projects.
- Owning and delivering BPO performance presentations in Weekly Business Reviews, bringing data-backed rationale to an executive audience.
- Supporting the rollout of new strategic initiatives end-to-end, defining KPIs and spotting trends that drive retention and operational excellence.
It's not about ticking every box. It's about turning up curious, ready to crack on. You'll do well here if you bring:
- Experience managing outsourced BPO partnerships (or eagerness to learn), including SOW creation and navigating vendor transitions.
- Strong financial acumen — comfortable with cost forecasting, invoice reconciliation, variance analysis and scenario modelling.
- Confidence working with data visualisation tools like Tableau, and a knack for turning manual processes into something scalable.
- Excellent stakeholder communication, with experience (or eagerness to learn) presenting operational data at WBR/MBR/QBR level and navigating sensitive conversations.
We believe great work deserves great rewards. Here's just a taste:
- Competitive salary.
- Employee Share Programme.
- Health, well-being and learning support.
- Gym membership, Smart Tech Scheme and Cycle Scheme.
- Birthday/Special day leave.
- Buy & sell holiday scheme.
- 1 week's paid charity leave and much more!
At the moment, this role isn’t open to visa sponsorship applications.
About Us: We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business. We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.
Senior BPO Operations Specialist - 12 months FTC in London employer: Checkatrade
As a Trust & Safety Associate at Checkatrade, you'll be part of a dynamic team dedicated to creating a safe and reliable home improvement marketplace in the UK. With a strong focus on employee well-being, we offer competitive salaries, annual bonuses, and unique benefits like gym memberships and special day leave, all within a collaborative work culture that encourages personal growth and innovation. Join us to make a meaningful impact while enjoying a supportive environment that values your contributions and fosters professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior BPO Operations Specialist - 12 months FTC in London
✨Join Business Intelligence Meetups
We can’t stress enough how beneficial it is to attend local Business Intelligence meetups and events. These gatherings often bring together industry professionals and can lead to short-term, temporary roles—perfect if you’re looking to land something quickly. Plus, you’ll get to learn some insider tips and tricks from those already in the game!
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Whether you’re working on a personal project or a past endeavour, put your work out there! Create a public portfolio that highlights your best Business Intelligence analyses or visualisations. It’ll give you a leg up when you’re approaching companies like Checkatrade, showing exactly what you can bring to the table.
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We think you need these skills to ace Senior BPO Operations Specialist - 12 months FTC in London
Some tips for your application 🫡
Show Off Your Data Skills:In business intelligence, it's crucial to highlight your analytical skills and experience with data tools. Make sure your CV showcases any relevant software you’ve used, like SQL, Tableau, or Power BI. Add specific examples of how you've used data to drive insights or improvements in previous roles, even if they were in academic projects or internships.
Keep it Concise and Impactful:For a temporary role like this, hiring managers often have limited time to sift through applications. Get straight to the point in your CV and cover letter. Use bullet points for your achievements, showcasing the impact you've made, like percentage increases in efficiency or specific results from your analyses.
Flexibility is Key:Since this is a temporary position, make sure to emphasise your adaptability. Mention your quick learning abilities and experiences where you adapted to new tools or processes rapidly. This will show that you can jump in and start contributing effectively from day one at Checkatrade.
Craft a Tailored Motivation Statement:In your cover letter, focus on why you’re excited about this temporary role at Checkatrade. Talk about your interest in business intelligence and how this position aligns with your career goals. Remember, it’s not just about what you can offer, but why you’re passionate about becoming part of their team, even for a short time!
How to prepare for a job interview at Checkatrade
✨Brush Up on Your Data Skills
For a business intelligence role, you'll want to showcase your analytical skills and familiarity with data visualisation tools like Tableau or Power BI. Be ready to tackle technical questions or case studies demonstrating your ability to interpret data and make insightful recommendations.
✨Plan Your Portfolio of Projects
Since this is a temporary position, we should highlight any past projects you've worked on in business intelligence. Prepare a portfolio that includes a couple of key pieces where you've effectively utilised data to drive decisions—this will show that you're not just a quick fix but someone who can deliver immediate value.
✨Demonstrate Your Adaptability
Temporary roles often require us to hit the ground running, so be ready to discuss how you quickly adapt to new tools, teams, and environments. Share specific examples from previous experiences where you thrived under pressure or had to learn a new system or process in a short time frame.
✨Have Your Metrics Ready
In business intelligence, quantifying your impact is key. Come prepared to share metrics from your past work: think percentages, growth figures, or efficiency improvements. This will really help us paint a picture of how your contributions directly benefited those previous roles.
