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For Companies At a Glance
- Tasks: Lead retention strategies and enhance member engagement using innovative tools and insights.
- Company: Join Checkatrade, the UK's top platform for finding trusted tradespeople.
- Benefits: Enjoy competitive salary, bonuses, health support, gym membership, and more!
- Why this job: Make a real impact in reducing churn and driving customer satisfaction.
- Qualifications: Experience with Salesforce and strong analytical skills are essential.
- Other info: Dynamic team environment with opportunities for growth and innovation.
The predicted salary is between 50000 - 60000 ÂŁ per year.
About the Role
As our next Retention & Credit Control Manager, you will lead the execution of retention strategies, driving initiatives to reduce churn, improve renewal rates, and enhance member engagement. Moving beyond traditional call centre retention, you will ensure proactive intervention, leveraging selfâserve capabilities, automation, and AIâdriven insights to catch potential churn risks before they escalate.
Hereâs what youâll actually spend your time on:
- Retention Strategy & Execution
- Credit Control Strategy & Execution
- Customer & Employee engagement
- DataâDriven Decision Making & Performance Tracking
- CrossâFunctional Collaboration & Innovation
Youâll do well here if you bring:
- Ability to track and interpret churn, renewal rates, collections percentages, and revenue retention metrics to drive actionable improvements.
- Strong experience with Salesforce, Braze, or similar customer lifecycle tools to manage retention and Credit Control workflows.
- Expertise in designing and executing segmented retention and credit control strategies based on trade behaviour and lifecycle stage.
- Understanding of WFM, telephony platforms, and offshore team management, ensuring retention and credit control teams meet or exceed KPIs.
- Proven ability to measure and optimise UK vs. BPO retention performance while aligning with business objectives.
- Experience leading crossâfunctional retention credit control initiatives with Product, CRM, Engineering, and Revenue Operations teams.
- Ability to identify and leverage selfâserve tools, AIâdriven retention models, and automated engagement strategies.
- A strong grasp of financial metrics, revenue impact, and longâterm retention planning to drive sustainable business growth.
- Experience managing highâperforming teams, with a focus on training, engagement, and continuous improvement.
We believe great work deserves great rewards. Hereâs just a taste:
- Competitive salary + annual bonus
- Health, wellâbeing and learning support
- Gym membership, Smart Tech Scheme and Cycle Scheme
- Birthday/Special day leave
- Buy & sell holiday scheme
- 1 weekâs paid charity leave and much more!
How weâll get to know each other:
- Screening call with one of our Talent Acquisition Partners
- Threeâstage interview process with the hiring manager and team, and a case study.
If this sounds like the place where you can do your best work, weâd love to hear from you, even if you donât tick every box.
About Us
Weâre Checkatrade â the UKâs leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business. Weâre growing fast, with big plans to become the goâto brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, youâll fit right in.
Retention & Credit Control Manager in London employer: Checkatrade
Contact Detail:
Checkatrade Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Retention & Credit Control Manager in London
â¨Tip Number 1
Get to know the company inside out! Research Checkatrade's values, mission, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
â¨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
â¨Tip Number 3
Prepare for those interviews by practising common questions related to retention strategies and credit control. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
â¨Tip Number 4
Donât forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Retention & Credit Control Manager in London
Some tips for your application đŤĄ
Show Your Curiosity: When you're writing your application, let your curiosity shine through! We want to see that you're eager to learn and ready to tackle challenges head-on. Share examples of how you've approached problems in the past and what you discovered along the way.
Be Data-Driven: Since this role is all about retention and credit control, make sure to highlight your experience with data. Talk about how you've tracked metrics like churn and renewal rates, and how you've used that data to drive improvements. Numbers speak volumes!
Tailor Your Experience: Donât just send a generic application! Tailor your experience to match the job description. Mention your familiarity with tools like Salesforce or Braze, and how you've successfully executed retention strategies in the past. We love seeing relevant experience!
Keep It Engaging: Your application should be as engaging as you are! Use a conversational tone and keep it concise. We appreciate personality, so donât be afraid to let yours shine through. And remember, apply through our website for the best chance!
How to prepare for a job interview at Checkatrade
â¨Know Your Metrics
Make sure youâre familiar with key metrics like churn rates, renewal rates, and revenue retention. Be ready to discuss how you've tracked and interpreted these in past roles, as this will show your data-driven mindset.
â¨Showcase Your Tools Experience
Highlight your experience with Salesforce, Braze, or similar tools. Prepare examples of how youâve used these platforms to manage retention strategies effectively, as this is crucial for the role.
â¨Demonstrate Cross-Functional Collaboration
Be prepared to talk about your experience working with different teams, such as Product and Engineering. Share specific examples of successful initiatives youâve led that required collaboration across departments.
â¨Emphasise Continuous Improvement
Discuss how youâve trained and engaged high-performing teams in the past. Highlight any strategies youâve implemented for continuous improvement, as this aligns with the companyâs focus on growth and innovation.