At a Glance
- Tasks: Be the operational bridge for our home improvement marketplace and manage key partnerships.
- Company: Join Checkatrade, the UK's leading platform for finding tradespeople.
- Benefits: Enjoy a competitive salary, health support, gym membership, and more perks.
- Other info: Dynamic role with excellent career growth opportunities and a supportive culture.
- Why this job: Make a real impact in a fast-growing company while developing your skills.
- Qualifications: Experience with BPO partnerships and strong financial acumen are a plus.
The predicted salary is between 30000 - 36000 £ per year.
As our next Operations Coordinator, you'll play a key role in helping us build the UK's go-to home improvement marketplace. Joining us on a 12-month maternity cover contract, you'll be the operational bridge between Checkatrade and key partners, keeping forecasting, reporting and quality frameworks running exactly as they should. It's a role built on continuity — you'll take the reins on well-established processes and make sure nothing drops while you're at the helm.
Forget long lists, here's what you'll actually spend your time on:
- Acting as the primary operational liaison for our Business Process Outsourcing (BPO) partners managing a seamless handover at the start and end of the contract and maintaining trust throughout.
- Running our established monthly forecasting and invoice reconciliation processes, digging into variance analysis to catch and resolve unexpected cost changes fast.
- Keeping our BPO Quality Assurance frameworks and Tableau dashboards ticking over, running QA calibrations and live call listening to monitor compliance and interaction quality.
- Building and managing Statements of Work with Procurement to formalise vendor pilots and projects.
- Owning and delivering BPO performance presentations in Weekly Business Reviews, bringing data-backed rationale to an executive audience.
- Supporting the rollout of new strategic initiatives end-to-end, defining KPIs and spotting trends that drive retention and operational excellence.
It's not about ticking every box. It's about turning up curious, ready to crack on. You'll do well here if you bring:
- Experience managing outsourced BPO partnerships (or eagerness to learn), including SOW creation and navigating vendor transitions.
- Strong financial acumen — comfortable with cost forecasting, invoice reconciliation, variance analysis and scenario modelling.
- Confidence working with data visualisation tools like Tableau, and a knack for turning manual processes into something scalable.
- Excellent stakeholder communication, with experience (or eagerness to learn) presenting operational data at WBR/MBR/QBR level and navigating sensitive conversations.
We believe great work deserves great rewards. Here's just a taste:
- Competitive salary.
- Employee Share Programme.
- Health, well-being and learning support.
- Gym membership, Smart Tech Scheme and Cycle Scheme.
- Birthday/Special day leave.
- Buy & sell holiday scheme.
- 1 week's paid charity leave and much more!
How we'll get to know each other:
- Screening call with one of our Talent Acquisition Partners.
- 1st stage interview with the Hiring Manager.
- Final stage interview with a senior stakeholder panel.
If this sounds like the place where you can do your best work, we'd love to hear from you, even if you don't tick every box.
At the moment, this role isn’t open to visa sponsorship applications.
About us: We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business. We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.
Operations Coordinator (12-months mat cover) in London employer: Checkatrade
As a Trust & Safety Associate at Checkatrade, you'll be part of a dynamic team dedicated to creating a safe and reliable home improvement marketplace in the UK. With a strong focus on employee well-being, we offer competitive salaries, annual bonuses, and unique benefits like gym memberships and special day leave, all within a collaborative work culture that encourages personal growth and innovation. Join us to make a meaningful impact while enjoying a supportive environment that values your contributions and fosters professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator (12-months mat cover) in London
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like Checkatrade. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at Checkatrade.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at Checkatrade.
We think you need these skills to ace Operations Coordinator (12-months mat cover) in London
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at Checkatrade and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at Checkatrade
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like Checkatrade will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to Checkatrade.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at Checkatrade.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at Checkatrade. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
