Interim Programme Manager - Social Care in London

Now, as we shape the future of home improvement, we're building the tech to transform that landscape for everyone - better products, smarter data, AI where it actually helps - so trades can spend less time on admin and consumers can find someone they trust, first time. Trades spend less time on admin and more on winning work and growing their business Homeowners get a trusted trade, first time, every time We get to build products that change homes and lives across the countryAs Programme Manager (Trade) in Retention, you'll turn strategy into delivery that actually sticks. You won't manage the teams, but you'll shape how they work, what they work on, and whether the initiatives our Head of Operations is driving make it into everyday practice. You'll sit across the whole of Trade Lifecycle, working with Finance, Product, Engineering, Sales and CRM so the right things get built, rolled out and embedded, not just kicked off.Own the delivery of Trade Lifecycle's most critical initiatives end to end, from scoping and planning through to execution and review.Lead tooling and systems changes across Retention, Credit Control and Trade Support: define requirements, manage timelines and make sure the teams can use the new systems well.Run the change management side: stakeholder communication, rollout sequencing, training and adoption tracking, so new ideas don't fade after launch.Be the senior point of coordination between Trade Lifecycle and Finance, Product, Engineering, Sales and CRM.Build and maintain the reporting that shows whether strategic initiatives are working, and own the KPI framework for transformation delivery.Strong project management instincts: you hold several workstreams at once, spot dependencies before they become blockers and keep senior stakeholders informed without overwhelming them.Experience leading tooling or systems rollouts in an operational environment, and you understand the change management challenge as well as the technical one.Confidence with project management tools (Jira, Asana, Monday or similar) and reporting tools (Tableau, Looker, or advanced Sheets/Excel).(What you get Competitive salary, annual bonus & equity scheme Health, wellbeing and learning support Gym membership, Smart Tech Scheme, Cycle Scheme Birthday/special day leave, buy & sell holiday scheme️ 1 week's paid charity leave, and moreHow this goesScreening call with one of our Talent Acquisition PartnersFirst stage: interview with Head of OperationsSecond stage interview with our Operations Manager Final stage: panel interview including case study Not this one? Join the Talent Community and we'll ping you the second something better fits.With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.