At a Glance
- Tasks: Shape services and pricing while collaborating with customers and tradespeople.
- Company: Fast-scaling startup focused on home services with a dynamic culture.
- Benefits: Competitive salary, bonuses, health support, gym membership, and extra leave.
- Other info: Great opportunities for growth and collaboration across teams.
- Why this job: Make a real impact in a vibrant environment where no two days are the same.
- Qualifications: Curious individuals with ambition, critical thinking, and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
As an Engagement Associate (Express), you’ll sit at the heart of our commercial, product, and operational decision-making. You’ll help shape how our services are structured, priced, and delivered across categories such as gardening, handyman, electrical, plumbing, and more. You’ll spend time deeply understanding both sides of the marketplace including speaking with customers to understand their needs and pain points, working directly with tradespeople to understand how they operate and translating insights into smarter pricing, improved service design, and better user experiences. You’ll work closely with Product Managers, Operations, and leadership teams to turn ideas into live improvements that directly impact growth and customer experience. No two days are the same. We move quickly, solve problems collaboratively, and expect everyone to roll up their sleeves and contribute wherever needed.
Responsibilities
- Supporting category development across multiple home service verticals
- Conducting customer and tradesperson research to uncover insights and opportunities
- Helping build pricing frameworks and service structures
- Supporting product and UX recommendations based on marketplace feedback
- Analysing trends, identifying gaps, and helping improve marketplace performance
- Collaborating cross-functionally with product, operations, and commercial teams
- Contributing to strategic projects within a fast-scaling startup environment
Qualifications
- Someone early in their career with high potential, strong curiosity, and the ambition to grow quickly.
- Either a recent graduate or someone with early professional experience in consulting, tech, startups, operations, strategy, or commercial environments.
- Critical thinking and enjoy solving complex problems
- Naturally curious and proactive
- Communicates confidently with a wide range of people
- Can spot patterns, challenge assumptions, and focus on what matters
- Is organised, adaptable, and comfortable operating in ambiguity
- Thrives in fast-paced, high-performance environments
Benefits
- Competitive salary + bonus
- Employee Share Program
- Health, well-being and learning support
- Gym membership, Smart Tech Scheme and Cycle Scheme
- Birthday/Special day leave
- Buy & sell holiday scheme
- 1 week’s paid charity leave and much more!
If this sounds like the place where you can do your best work, we’d love to hear from you, even if you don’t tick every box.
Engagement Associate (Express) in London employer: Checkatrade
As an Engagement Associate (Express), you'll thrive in a dynamic and collaborative environment that values your insights and contributions. With a competitive salary, employee share programme, and a strong focus on health and well-being, this role offers exceptional growth opportunities within a fast-scaling startup. Join us to make a meaningful impact on customer experiences while enjoying unique benefits like birthday leave and paid charity time.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement Associate (Express) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more you engage with others, the better your chances of landing that Engagement Associate role.
✨Tip Number 2
Prepare for those interviews by researching our company and understanding our services. Be ready to discuss how you can contribute to shaping our offerings in gardening, handyman, and other areas. Show us your curiosity and problem-solving skills!
✨Tip Number 3
Don’t just apply anywhere; apply through our website! This shows your genuine interest in joining our team and helps us see your application faster. Plus, it’s a great way to stay updated on any new opportunities.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way in making a lasting impression. It shows your enthusiasm for the role and keeps you fresh in our minds as we make decisions.
We think you need these skills to ace Engagement Associate (Express) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Engagement Associate role. Highlight your curiosity and problem-solving skills, and show us how your experiences align with our fast-paced environment.
Showcase Your Communication Skills:Since you'll be interacting with customers and tradespeople, it's crucial to demonstrate your ability to communicate confidently. Use examples in your application that showcase your interpersonal skills and how you've effectively engaged with diverse groups.
Highlight Your Analytical Mindset:We love candidates who can spot patterns and analyse trends. Include any relevant experience where you've used critical thinking to solve problems or improve processes, as this will resonate well with our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're proactive!
How to prepare for a job interview at Checkatrade
✨Know the Marketplace
Before your interview, dive deep into understanding the home services marketplace. Familiarise yourself with trends in gardening, handyman services, and more. This will help you speak confidently about how you can contribute to shaping service structures and pricing.
✨Show Your Curiosity
Demonstrate your natural curiosity by preparing insightful questions about the company’s current challenges and opportunities. Ask about their approach to customer and tradesperson research, and how they translate insights into actionable improvements.
✨Highlight Problem-Solving Skills
Be ready to discuss specific examples where you've tackled complex problems. Whether from your studies or early work experiences, showcase your critical thinking skills and how you’ve contributed to collaborative solutions.
✨Emphasise Adaptability
In a fast-paced environment, adaptability is key. Share experiences that illustrate your ability to thrive in ambiguity and how you’ve successfully navigated changing circumstances in previous roles or projects.
