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- Tasks: Lead a dynamic support team and enhance the homeowner experience.
- Company: Join Checkatrade, the UK's top home improvement marketplace.
- Benefits: Enjoy competitive salary, bonuses, health support, and flexible leave options.
- Why this job: Make a real impact by improving customer experiences and processes.
- Qualifications: Experience in leading customer support teams and strong communication skills.
- Other info: Fast-growing company with exciting career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Join us as Homeowner Support Manager
Want to do work that really matters?
At Checkatrade, we\’re building the UK\’s go-to home improvement marketplace. Every day, we help millions of homeowners find the right tradesperson for the job, fast, fair, and without the faff.
As our next Homeowner Support Manager, you\’ll lead the team that keeps our homeowner experience running smoothly. From guiding Associate Managers and agents to improving the processes behind claims, complaints and questions, you\’ll help make sure every customer feels confident using Checkatrade.
This role can be based in either our Portsmouth or London office, whichever works best for you
Forget long lists, here\’s what you\’ll actually spend your time on:
- Leading a high-performing support team, developing Associate Managers and building a confident, capable leadership
- Owning the homeowner experience, making sure enquiries, claims and complaints are handled quickly, fairly and with care
- Spotting what\’s not working and fixing it, using data and insights to drive smarter, scalable improvements
- Setting clear standards, building SOPs, QA processes and consistent ways of working
- Collaborating across the business, from Product to Legal, to make sure support is ready for what\’s next
It\’s not about ticking every box. It\’s about turning up curious, ready to crack on. You\’ll do well here if you bring:
- Experience leading customer support teams, ideally in a contact centre or fast-paced ops environment
- A calm head with complaints and claims, especially when the stakes (or emotions) are high
- A knack for spotting issues early and turning insight into action that makes things better
- Confidence using data to drive decisions, track performance,and make the case for change
- A team-first mindset, with strong communication skills and a focus on helping people grow
We believe great work deserves great rewards. Here\’s just a taste:
- Competitive salary + annual bonus or commission (role dependent)
- Health, well-being and learning support
- Gym membership, Smart Tech Scheme and Cycle Scheme
- Birthday/Special day leave
- Buy & sell holiday scheme
- 1 week\’s paid charity leave and much more!
How we\’ll get to know each other:
- Screening call with one of our Talent Acquisition Partners
- 1st stage interview with our Operations Transformation Manager
- Final stage panel interview and case study with Senior Stakeholders
If you require any reasonable adjustments during our interview process, please discuss them with your Talent Acquisition Partner.
If this sounds like the place where you can do your best work, we\’d love to hear from you, even if you don\’t tick every box.
About usWe’re Checkatrade – the UK\’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.
We\’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you\’ll fit right in.
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Homeowner Support Operations Manager employer: Checkatrade
Contact Detail:
Checkatrade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homeowner Support Operations Manager
✨Tip Number 1
Get to know the company inside out! Research Checkatrade's values, mission, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer support and leadership. Think about your past experiences and how they align with the role of Homeowner Support Operations Manager.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and might even give you a heads-up on what to expect during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Checkatrade and ready to make an impact.
We think you need these skills to ace Homeowner Support Operations Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Homeowner Support Operations Manager role. Highlight your experience in leading customer support teams and any relevant achievements that showcase your ability to improve processes and enhance the homeowner experience.
Showcase Your Data Skills: Since this role involves using data to drive decisions, don’t forget to mention any experience you have with data analysis or performance tracking. We want to see how you've used insights to make impactful changes in previous roles.
Emphasise Teamwork and Leadership: We’re looking for someone with a team-first mindset, so be sure to highlight your leadership style and how you’ve helped others grow in their roles. Share examples of how you’ve developed teams and fostered a collaborative environment.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you on the path to joining our amazing team!
How to prepare for a job interview at Checkatrade
✨Know the Company Inside Out
Before your interview, take some time to research Checkatrade thoroughly. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Prepare for Scenario-Based Questions
Given the nature of the Homeowner Support Manager role, expect scenario-based questions that assess your problem-solving skills. Think of examples from your past experience where you've successfully handled complaints or improved processes, and be ready to discuss them in detail.
✨Showcase Your Leadership Style
As a potential leader, it's crucial to convey your leadership style during the interview. Be prepared to discuss how you develop team members, handle conflicts, and foster a positive team environment. Use specific examples to illustrate your approach and the results you've achieved.
✨Bring Data-Driven Insights
Since the role involves using data to drive decisions, come prepared with insights from your previous roles. Discuss how you've used data to identify issues, track performance, or implement changes. This will demonstrate your analytical skills and your ability to make informed decisions.