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- Tasks: Support tradespeople by answering queries and solving problems with care and confidence.
- Company: Join Checkatrade, the UK's leading home improvement marketplace.
- Benefits: Enjoy a competitive salary, health support, gym membership, and flexible holiday options.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping tradespeople succeed in their business.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 21000 - 30000 £ per year.
Join us as a Customer Service Advisor (Trade Support). Want to do work that really matters? At Checkatrade, we’re building the UK’s go-to home improvement marketplace. Every day, we help millions of homeowners find the right tradesperson for the job, fast, fair, and without the faff.
As our next Customer Service Advisor (Trade Support), you’ll be the first voice our tradespeople hear when they need help, support or advice. Whether it’s solving a problem, answering a question, or showing them how to get more from their membership, you’ll make sure every interaction feels simple, helpful and valuable. This is a great role for someone who loves supporting others, stays calm under pressure, and takes pride in delivering great service.
Forget long lists, here’s what you’ll actually spend your time on:
- Helping tradespeople get more from Checkatrade, answering calls, chats and emails with care and confidence.
- Spotting how to add value, guiding members towards tools, features or upgrades that support their goals.
- Solving tricky issues, listening carefully, thinking critically, and using sound judgement to resolve concerns.
- Working cross-functionally, escalating the right cases and collaborating with other teams to get things sorted quickly.
- Sharing feedback, helping us improve the way we support our members, reduce repeat contact, and build trust.
It’s not about ticking every box. It’s about turning up curious, ready to crack on. You’ll do well here if you bring:
- Experience in customer service, ideally in a membership or B2B environment.
- Excellent communication skills, clear, calm and compassionate, even in tough conversations.
- A logical, problem‑solving mindset, you work through issues methodically and keep things fair.
- Confidence working at pace and adapting to change.
- Tech‑savviness, you’re comfortable using systems like Salesforce Service Cloud, GSuite and AI‑powered tools.
We believe great work deserves great rewards. Here’s just a taste:
- £26,500 salary per annum.
- Health, well‑being and learning support.
- Gym membership, Smart Tech Scheme and Cycle Scheme.
- Birthday/Special day leave.
- Buy & sell holiday scheme.
- 1 week’s paid charity leave and much more!
How we’ll get to know each other:
- Screening call with one of our Talent Acquisition Partners.
- 1st stage interview with our Trade Support Manager and one of our Senior Trade Support Associates.
If you require any reasonable adjustments during our interview process, please discuss them with your Talent Acquisition Partner. If this sounds like the place where you can do your best work, we’d love to hear from you, even if you don’t tick every box.
About us: We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business. We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.
Locations
Customer Service Advisor (Trade Support ) in Hampshire, Portsmouth employer: Checkatrade
Contact Detail:
Checkatrade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Trade Support ) in Hampshire, Portsmouth
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Checkatrade’s mission and values. This will help you connect your experience with what they stand for, making you a more appealing candidate.
✨Tip Number 2
Practice your communication skills! Since you'll be the first voice tradespeople hear, it’s crucial to sound calm and confident. Try role-playing common customer scenarios with a friend to sharpen your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you’ve tackled tricky issues. Be ready to share these during your interview to demonstrate how you can add value to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Checkatrade family.
We think you need these skills to ace Customer Service Advisor (Trade Support ) in Hampshire, Portsmouth
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for helping others shine through. We want to see how much you care about providing great service and supporting tradespeople in their journey.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experience and skills, especially those that relate to customer service and problem-solving. We appreciate a well-structured application!
Highlight Relevant Experience: Make sure to mention any previous roles in customer service, especially in B2B or membership environments. We’re looking for examples of how you've successfully supported customers and resolved issues in the past.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Checkatrade
✨Know the Company Inside Out
Before your interview, take some time to research Checkatrade. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you solved a tricky issue or went above and beyond for a customer. This will demonstrate your ability to handle the responsibilities of a Customer Service Advisor.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This is crucial for a role that involves supporting tradespeople. Respond thoughtfully and ask clarifying questions if needed, showing that you value clear communication.
✨Be Ready to Adapt
Since the job requires working at pace and adapting to change, be prepared to discuss how you've handled unexpected situations in the past. Share examples that illustrate your flexibility and problem-solving mindset, which are key traits for success in this role.