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- Tasks: Help trade members with payment issues and support their financial health.
- Company: Join Checkatrade, the UK's leading platform for finding tradespeople.
- Benefits: Competitive salary, commission, gym membership, and paid charity leave.
- Other info: Full training provided; great career growth opportunities in a supportive team.
- Why this job: Make a real impact by helping businesses thrive while developing your skills.
- Qualifications: Confident phone manner, problem-solving skills, and a positive attitude.
The predicted salary is between 30000 - 40000 £ per year.
As our next Credit Control Agent, you’ll help keep things running smoothly behind the scenes. This isn’t just about chasing payments. It’s about helping our trade members stay financially healthy, supported, and active on the platform, so they can keep growing their business, and we can keep building ours.
What you’ll do:
- Making and receiving calls from existing trade members to resolve payment issues.
- Setting up direct debits, processing card payments, and agreeing on realistic payment terms.
- Listening carefully, solving problems, and removing barriers to payment, with empathy and a commercial mindset.
- Keeping accurate records across systems like Zuora and Salesforce.
- Supporting team goals while delivering top‑class service that builds trust and gets results.
What we’re looking for:
- A confident, clear phone manner and the ability to negotiate with care and tact.
- Great at conflict resolution and de‑escalation.
- A positive, proactive attitude and a genuine desire to help people.
- Strong admin skills and great attention to detail when recording data.
- Flexibility to adapt to process changes and a cool head when things get busy.
- The ability to work well in a team, with empathy, resilience, and a people‑first approach.
- Experience in a credit control, customer service or billing environment is a bonus but not essential. Full training is provided.
Benefits:
- Competitive salary + commission (role dependent)
- Employee Share Program
- Health, well‑being and learning support
- Gym membership, Smart Tech Scheme and Cycle Scheme
- Birthday/Special day leave
- Buy & sell holiday scheme
- 1 week’s paid charity leave and much more!
How we’ll get to know each other:
- Screening call with one of our Talent Acquisition Partners
- 1st stage interview with an Associate Manager of Credit Control
- 2nd Stage interview with Cross Functional Senior Stakeholders
- Final stage interview includes a case study presentation
If this sounds like the place where you can do your best work, we’d love to hear from you, even if you don’t tick every box.
Want to join our Talent Community and be one of the first to know about our vacancies? Register your interest on our Registration Form.
About Us: We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business. We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.
Locations
Credit Control Collections Associate in Hampshire, Portsmouth employer: Checkatrade
Contact Detail:
Checkatrade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Collections Associate in Hampshire, Portsmouth
✨Tip Number 1
Get comfy with your phone! As a Credit Control Collections Associate, you'll be making and receiving calls all day. Practise your phone manner and get used to negotiating with care. Remember, it’s all about building trust and helping our trade members.
✨Tip Number 2
Show off your problem-solving skills! When you’re on the call, listen carefully to what the trade members are saying. Use empathy to understand their situation and think creatively about how to resolve payment issues. This will set you apart from the rest!
✨Tip Number 3
Keep your records straight! Accuracy is key in this role, so make sure you're comfortable using systems like Zuora and Salesforce. Practise keeping detailed notes during your calls to ensure nothing slips through the cracks.
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application, even if you don’t tick every box. Join our Talent Community to stay updated on vacancies and show us how you can contribute to our growing team!
We think you need these skills to ace Credit Control Collections Associate in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Credit Control Collections Associate role. Highlight your relevant experience and skills that match what we’re looking for, like conflict resolution and attention to detail.
Show Your Personality: We want to see the real you! Use your cover letter to express your genuine desire to help people and your proactive attitude. Let us know why you’re excited about joining our team and how you can contribute to our mission.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the point.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Checkatrade
✨Know Your Numbers
Before the interview, brush up on your knowledge of credit control and collections. Familiarise yourself with common payment terms and processes, as well as any relevant software like Zuora and Salesforce. This will show that you’re proactive and ready to hit the ground running.
✨Practice Your Phone Manner
Since this role involves a lot of phone communication, practice speaking clearly and confidently. Role-play with a friend or family member to simulate calls where you resolve payment issues. This will help you feel more comfortable and sound professional during the actual interview.
✨Show Empathy and Problem-Solving Skills
Prepare examples from your past experiences where you’ve successfully resolved conflicts or helped someone through a tough situation. Highlight your ability to listen carefully and approach problems with empathy, as these are key traits for a Credit Control Agent.
✨Be Ready for the Case Study
For the final stage of the interview, you’ll need to present a case study. Make sure to understand the format and expectations beforehand. Think about how you would approach a real-life scenario involving payment issues, and be prepared to discuss your thought process and solutions.