At a Glance
- Tasks: Shape services and pricing while collaborating with customers and tradespeople.
- Company: Join Checkatrade, the UK's leading platform for finding tradespeople.
- Benefits: Competitive salary, bonuses, health support, gym membership, and more.
- Other info: Dynamic role with opportunities for growth and collaboration.
- Why this job: Make a real impact in a fast-paced startup environment.
- Qualifications: Curiosity, critical thinking, and early career experience in relevant fields.
The predicted salary is between 30000 - 40000 € per year.
As an Engagement Associate (Express), you’ll sit at the heart of our commercial, product, and operational decision-making. You’ll help shape how our services are structured, priced, and delivered across categories such as gardening, handyman, electrical, plumbing, and more.
You’ll spend time deeply understanding both sides of the marketplace including speaking with customers to understand their needs and pain points, working directly with tradespeople to understand how they operate and translating insights into smarter pricing, improved service design, and better user experiences. You’ll work closely with Product Managers, Operations, and leadership teams to turn ideas into live improvements that directly impact growth and customer experience.
No two days are the same. We move quickly, solve problems collaboratively, and expect everyone to roll up their sleeves and contribute wherever needed.
Forget long lists, here’s what you’ll actually spend your time on:
- Supporting category development across multiple home service verticals
- Conducting customer and tradesperson research to uncover insights and opportunities
- Helping build pricing frameworks and service structures
- Supporting product and UX recommendations based on marketplace feedback
- Analysing trends, identifying gaps, and helping improve marketplace performance
- Collaborating cross-functionally with product, operations, and commercial teams
- Contributing to strategic projects within a fast-scaling startup environment
It’s not about ticking every box. It’s about turning up curious, ready to crack on. You’ll do well here if you bring:
- Someone early in their career with high potential, strong curiosity, and the ambition to grow quickly.
- Either a recent graduate or someone with early professional experience in consulting, tech, startups, operations, strategy, or commercial environments.
- Critical thinking and enjoy solving complex problems
- Naturally curious and proactive
- Communicates confidently with a wide range of people
- Can spot patterns, challenge assumptions, and focus on what matters
- Is organised, adaptable, and comfortable operating in ambiguity
- Thrives in fast-paced, high-performance environments
We believe great work deserves great rewards. Here’s just a taste:
- Competitive salary + bonus
- Employee Share Program
- Health, well-being and learning support
- Gym membership, Smart Tech Scheme and Cycle Scheme
- Birthday/Special day leave
- Buy & sell holiday scheme
- 1 week’s paid charity leave and much more!
How we’ll get to know each other:
- Screening call with one of our Talent Acquisition Partners
- 1st stage interview with the hiring manager
- 2nd stage interview with a member of the Express team
- 3rd stage interview with the hiring manager and VP of Labs, inclusive of a case study
If this sounds like the place where you can do your best work, we’d love to hear from you, even if you don’t tick every box.
Want to join our Talent Community and be one of the first to know about our vacancies? Register your interest on our Registration Form.
About us: We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business. We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.
Engagement Associate (Express) employer: Checkatrade
At Checkatrade, we pride ourselves on being an exceptional employer that fosters a dynamic and collaborative work culture. As an Engagement Associate (Express), you'll have the opportunity to contribute to meaningful projects that directly impact customer experiences while enjoying a competitive salary, comprehensive benefits, and ample growth opportunities in a fast-paced startup environment. Join us in shaping the future of home services and be part of a team that values curiosity, innovation, and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement Associate (Express)
✨Tip Number 1
Get to know the company inside out! Research Checkatrade's services, values, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Engagement Associate role. Plus, it shows initiative!
✨Tip Number 3
Prepare for those interviews! Think about how your skills align with the job description. Be ready to discuss how you've tackled complex problems in the past and how you can contribute to the fast-paced environment at Checkatrade.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to roll up your sleeves!
We think you need these skills to ace Engagement Associate (Express)
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm and curiosity about the role.
Tailor Your Application:Make sure to customise your application for the Engagement Associate position. Highlight your relevant experiences and skills that align with our job description, especially your problem-solving abilities and teamwork spirit.
Showcase Your Curiosity:We love candidates who are naturally curious! In your application, mention any experiences where you’ve gone above and beyond to understand a problem or situation, especially in fast-paced environments.
Keep It Clear and Concise:While we appreciate creativity, clarity is key! Make sure your application is well-structured and easy to read. Avoid long-winded sentences and get straight to the point about why you’d be a great fit for us.
How to prepare for a job interview at Checkatrade
✨Understand the Marketplace
Before your interview, dive deep into the home services marketplace. Familiarise yourself with the different categories like gardening, plumbing, and electrical work. This will help you speak confidently about how you can contribute to shaping services and pricing.
✨Show Your Curiosity
As an Engagement Associate, curiosity is key! Prepare questions that demonstrate your interest in understanding both customers and tradespeople. Think about what insights you could gather from them and how that could improve service delivery.
✨Highlight Problem-Solving Skills
Be ready to discuss examples of how you've tackled complex problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your critical thinking and adaptability in fast-paced environments.
✨Prepare for Case Studies
Since there’s a case study in the interview process, practice analysing trends and identifying gaps in a mock scenario. This will not only boost your confidence but also show your ability to translate insights into actionable recommendations.
