At a Glance
- Tasks: Engage potential customers and convert leads into Checkatrade members.
- Company: Join Checkatrade, the UK's leading home improvement marketplace.
- Benefits: Competitive salary, uncapped commission, health support, gym membership, and more!
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping tradespeople grow their businesses.
- Qualifications: Sales experience, strong communication skills, and a proactive mindset.
The predicted salary is between 30000 - 40000 £ per year.
Join us as a Customer Success Executive. Want to do work that really matters? At Checkatrade, we’re building the UK’s go-to home improvement marketplace. Every day, we help millions of homeowners find the right tradesperson for the job, fast, fair, and without the faff.
As our next Customer Success Executive, you’ll help us grow that impact. By connecting with trades and showing the value of joining Checkatrade, you’ll help build stronger businesses and stronger homes across the UK.
Forget long lists, here’s what you’ll actually spend your time on:
- Engaging potential customers and converting leads into Checkatrade members.
- Using solution-based selling to show how we support trade businesses to grow.
- Handling objections with confidence and closing with clarity.
- Keeping Salesforce data tidy, accurate and up to date.
- Working with other teams to share insight, learn fast, and keep smashing targets.
It’s not about ticking every box. It’s about turning up curious, ready to crack on. You’ll do well here if you bring:
- Proven experience in a sales role, with a strong track record of hitting targets.
- A confident communicator who’s not afraid to pick up the phone and make things happen.
- Resilience, drive, and a hunger to exceed expectations.
- Solid objection-handling and negotiation skills.
- A proactive, self-motivated mindset and a knack for spotting opportunities.
- Experience using Salesforce or a similar CRM to manage your pipeline.
We believe great work deserves great rewards. Here’s just a taste:
- Competitive salary + uncapped commission structure
- Health, well-being and learning support
- Gym membership, Smart Tech Scheme and Cycle Scheme
- Birthday/Special day leave
- Buy & sell holiday scheme
- 1 week’s paid charity leave and much more!
How we’ll get to know each other:
- Screening call with one of our Talent Acquisition Partners
- 1st stage interview with our Associate Manager, Cross Sales & Head of Cross Sales
- 2nd stage interview with VP of Sales
If you require any reasonable adjustments during our interview process, please discuss them with your Talent Acquisition Partner.
If this sounds like the place you’ll thrive, we’d love to hear from you, even if you don’t tick every single box.
About us: We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business. We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.
Customer Success Executive employer: Checkatrade
At Checkatrade, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. As a Customer Success Executive, you'll enjoy competitive salaries with uncapped commission, comprehensive health and well-being support, and unique benefits like birthday leave and paid charity days. Join us in our mission to empower tradespeople and homeowners alike, while benefiting from ample opportunities for personal and professional growth in a fast-paced, rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Success Executive role at Checkatrade. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research Checkatrade and understand their mission. Think about how your skills in sales and customer engagement can help them grow. Be ready to share specific examples of how you've smashed targets in the past.
✨Tip Number 3
Practice your pitch! When you get that call, be confident and clear about why you want to join Checkatrade. Highlight your experience with Salesforce and your knack for spotting opportunities. Show them you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Checkatrade team!
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see that you’re genuinely excited about helping tradespeople and homeowners connect. A little personality goes a long way!
Tailor Your Experience:Make sure to highlight your relevant experience in sales and customer success. We’re looking for specific examples of how you’ve hit targets and handled objections. The more tailored your application, the better!
Keep It Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if it helps, and make sure to proofread for any typos or errors. A tidy application reflects a tidy mindset.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Checkatrade!
How to prepare for a job interview at Checkatrade
✨Know Your Stuff
Before the interview, make sure you understand Checkatrade's mission and how they help tradespeople. Familiarise yourself with their services and think about how your experience in sales can contribute to their goals. This will show that you're genuinely interested and ready to engage.
✨Showcase Your Sales Skills
Prepare specific examples from your past roles where you've successfully converted leads or handled objections. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your proven track record and give the interviewers confidence in your abilities.
✨Be Ready to Role Play
Expect some role-playing scenarios during the interview, especially around objection handling and solution-based selling. Practise these skills beforehand so you can respond confidently and clearly. It’s a great way to showcase your communication skills and adaptability.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team dynamics, how success is measured, or what challenges the company is currently facing. This shows your curiosity and eagerness to be part of the team, plus it gives you valuable insights into the role.
