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- Tasks: Support tradespeople by answering queries and resolving issues on the Checkatrade platform.
- Company: Join Checkatrade, the UK's top platform for finding trusted tradespeople.
- Benefits: Enjoy a competitive salary, career development, and a supportive team environment.
- Why this job: Make a real impact by helping tradespeople succeed and grow their businesses.
- Qualifications: 2+ years in customer service, excellent communication skills, and tech-savvy.
- Other info: We value diversity and inclusion, welcoming all applicants.
The predicted salary is between 15900 - 18400 £ per year.
Join us as a Customer Service Advisor (Trade Support)
Want to do work that really matters?
At Checkatrade, we’re building the UK’s go-to home improvement marketplace. Every day, we help millions of homeowners find the right tradesperson for the job, fast, fair, and without the faff.
As our next Customer Service Advisor (Trade Support), you’ll be the first voice our tradespeople hear when they need help, support or advice. Whether it’s solving a problem, answering a question, or showing them how to get more from their membership, you’ll make sure every interaction feels simple, helpful and valuable.
This is a great role for someone who loves supporting others, stays calm under pressure, and takes pride in delivering great service.
Forget long lists, here’s what you’ll actually spend your time on:
- Helping tradespeople get more from Checkatrade, answering calls, chats and emails with care and confidence
- Spotting how to add value, guiding members towards tools, features or upgrades that support their goals
- Solving tricky issues, listening carefully, thinking critically, and using sound judgement to resolve concerns
- Working cross-functionally, escalating the right cases and collaborating with other teams to get things sorted quickly
- Sharing feedback, helping us improve the way we support our members, reduce repeat contact, and build trust
It’s not about ticking every box. It’s about turning up curious, ready to crack on. You’ll do well here if you bring:
- Experience in customer service, ideally in a membership or B2B environment
- Excellent communication skills, clear, calm and compassionate, even in tough conversations
- A logical, problem‑solving mindset, you work through issues methodically and keep things fair
- Confidence working at pace and adapting to change
- Tech‑savviness, you\’re comfortable using systems like Salesforce Service Cloud, GSuite and AI‑powered tools
We believe great work deserves great rewards. Here’s just a taste:
- £26,500 salary per annum
- Health, well‑being and learning support
- Gym membership, Smart Tech Scheme and Cycle Scheme
- Birthday/Special day leave
- Buy & sell holiday scheme
- 1 week’s paid charity leave and much more!
How we’ll get to know each other:
- Screening call with one of our Talent Acquisition Partners
- 1st stage interview with our Trade Support Manager and one of our Senior Trade Support Associates
If you require any reasonable adjustments during our interview process, please discuss them with your Talent Acquisition Partner.
If this sounds like the place where you can do your best work, we’d love to hear from you, even if you don’t tick every box
About us
We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.
We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.
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Customer Service Advisor (Trade Support ) employer: Checkatrade
Contact Detail:
Checkatrade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Trade Support )
✨Tip Number 1
Familiarise yourself with the Checkatrade platform and its features. Understanding how tradespeople use the platform will help you answer their queries more effectively and demonstrate your commitment to their success.
✨Tip Number 2
Practice your active listening skills. In this role, you'll need to fully understand the needs of tradespeople, so being able to listen carefully and respond appropriately will set you apart from other candidates.
✨Tip Number 3
Brush up on your problem-solving techniques. Being a critical thinker is essential for this position, as you'll often need to navigate complex situations and find fair solutions for members.
✨Tip Number 4
Showcase your adaptability in fast-paced environments. Highlight any previous experiences where you've successfully managed change or adapted to new tools, as this will resonate well with our dynamic work culture.
We think you need these skills to ace Customer Service Advisor (Trade Support )
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in a membership or B2B environment. Emphasise your communication skills and any specific achievements that demonstrate your ability to resolve issues and support customers effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others succeed and your excitement about the role. Use specific examples from your past experiences to illustrate how you have successfully supported customers and added value in previous positions.
Showcase Problem-Solving Skills: During the application process, highlight your critical thinking and problem-solving abilities. Provide examples of how you've approached complex situations methodically and found practical solutions, as this is crucial for the Trade Support Associate role.
Demonstrate Tech Savviness: Mention your familiarity with GSuite products and any customer support systems you've used, such as Salesforce Service Cloud. If you have experience with AI-powered support tools, be sure to include that as well, as it shows you're comfortable in a tech-driven environment.
How to prepare for a job interview at Checkatrade
✨Showcase Your Communication Skills
As a Customer Service Advisor, you'll need to demonstrate excellent communication skills. During the interview, practice clear and calm responses, especially when discussing challenging scenarios. Use examples from your past experience to illustrate how you've effectively communicated with customers.
✨Emphasise Problem-Solving Abilities
Highlight your critical thinking and problem-solving skills. Be prepared to discuss specific instances where you've successfully resolved customer issues. This will show that you can handle complex situations and find practical solutions, which is crucial for this role.
✨Familiarise Yourself with Checkatrade
Research Checkatrade and understand its platform, tools, and features. Being knowledgeable about the company will allow you to speak confidently about how you can help tradespeople maximise their membership value during the interview.
✨Demonstrate Adaptability
Since the role involves working in a fast-paced environment, be ready to discuss how you've adapted to change in previous jobs. Share examples of how you've embraced new processes or technologies, as this will show your potential employer that you're comfortable in evolving situations.
