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- Tasks: Support homeowners by resolving issues with tradespeople through calls and emails.
- Company: Checkatrade connects homeowners with trusted tradespeople, ensuring quality service.
- Benefits: Enjoy a competitive salary, ongoing training, and a friendly, inclusive team environment.
- Why this job: Make a real difference daily while developing your skills in a supportive atmosphere.
- Qualifications: 2+ years in customer service, strong communication skills, and problem-solving abilities required.
- Other info: This is an entry-level, full-time position based in Portsmouth.
The predicted salary is between 22000 - 30000 £ per year.
Join us as a Customer Service Advisor (Trade Support)
Want to do work that really matters?
At Checkatrade, we\’re building the UK\’s go-to home improvement marketplace. Every day, we help millions of homeowners find the right tradesperson for the job, fast, fair, and without the faff.
As our next Customer Service Advisor (Trade Support), you\’ll be the first voice our tradespeople hear when they need help, support or advice. Whether it\’s solving a problem, answering a question, or showing them how to get more from their membership, you\’ll make sure every interaction feels simple, helpful and valuable.
This is a great role for someone who loves supporting others, stays calm under pressure, and takes pride in delivering great service.
Forget long lists, here\’s what you\’ll actually spend your time on:
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Helping tradespeople get more from Checkatrade, answering calls, chats and emails with care and confidence
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Spotting how to add value, guiding members towards tools, features or upgrades that support their goals
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Solving tricky issues, listening carefully, thinking critically, and using sound judgement to resolve concerns
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Working cross-functionally, escalating the right cases and collaborating with other teams to get things sorted quickly
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Sharing feedback, helping us improve the way we support our members, reduce repeat contact, and build trust
It\’s not about ticking every box. It\’s about turning up curious, ready to crack on. You\’ll do well here if you bring:
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Experience in customer service, ideally in a membership or B2B environment
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Excellent communication skills, clear, calm and compassionate, even in tough conversations
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A logical, problem-solving mindset, you work through issues methodically and keep things fair
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Confidence working at pace and adapting to change
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Tech-savviness, you\’re comfortable using systems like Salesforce Service Cloud, GSuite and AI-powered tools
We believe great work deserves great rewards. Here\’s just a taste:
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£26,500 salary per annum
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Health, well-being and learning support
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Gym membership, Smart Tech Scheme and Cycle Scheme
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Birthday/Special day leave
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Buy & sell holiday scheme
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1 week\’s paid charity leave and much more
How we\’ll get to know each other:
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Screening call with one of our Talent Acquisition Partners
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1st stage interview with our Trade Support Manager and one of our Senior Trade Support Associates
If you require any reasonable adjustments during our interview process, please discuss them with your Talent Acquisition Partner.
If this sounds like the place where you can do your best work, we\’d love to hear from you, even if you don\’t tick every box
About us
We\’re Checkatrade – the UK\’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.
We\’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you\’ll fit right in.
Customer Service Advisor employer: Checkatrade
Contact Detail:
Checkatrade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Checkatrade's services and values. Understanding their mission to connect homeowners with reliable tradespeople will help you align your responses during interviews, showcasing your enthusiasm for the role.
✨Tip Number 2
Prepare for common customer service scenarios that may arise in the role. Think about how you would handle difficult conversations or complaints, and practice articulating your thought process clearly and calmly.
✨Tip Number 3
Highlight your problem-solving skills by sharing specific examples from your past experiences. Be ready to discuss how you've turned challenging situations into positive outcomes, as this is crucial for a Customer Service Advisor.
✨Tip Number 4
Showcase your tech-savviness by mentioning any experience with customer support systems like Salesforce or similar tools. Being comfortable with technology will demonstrate your ability to adapt quickly in a fast-paced environment.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly any roles where you've handled complaints or resolved issues. Use specific examples that demonstrate your problem-solving skills and ability to communicate effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others and your understanding of the emotional impact of home-related issues. Mention how your skills align with the role's requirements, such as empathy, resilience, and critical thinking.
Showcase Communication Skills: Since excellent written and verbal communication is crucial for this role, ensure your application is free from errors and clearly structured. Use a calm and professional tone, even when discussing challenging situations.
Highlight Tech Savviness: Mention your familiarity with GSuite products and any customer support systems you have used, like Salesforce Service Cloud. This will show that you're tech-savvy and ready to adapt to their tools quickly.
How to prepare for a job interview at Checkatrade
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer complaints in the past. Highlight your ability to turn frustrations into positive outcomes, as this is crucial for a Customer Service Advisor role.
✨Demonstrate Empathy and Communication
Practice conveying empathy in your responses. Use clear and calm language, especially when discussing challenging situations. This will show that you can handle sensitive issues with care.
✨Familiarise Yourself with the Company
Research Checkatrade and understand their services and values. Being knowledgeable about the company will help you answer questions more effectively and demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Anticipate questions that may involve hypothetical scenarios related to customer service. Think through how you would approach various situations, such as disputes or complex enquiries, to showcase your critical thinking skills.