At a Glance
- Tasks: Help trade members with payment issues and keep their businesses thriving.
- Company: Join Checkatrade, the UK's top home improvements marketplace.
- Benefits: Competitive salary, commission, gym membership, and extra holiday leave.
- Other info: Full training provided; great team culture and career growth opportunities.
- Why this job: Make a real difference by supporting tradespeople and ensuring their financial health.
- Qualifications: Confident phone skills, a positive attitude, and strong admin abilities.
The predicted salary is between 28800 - 43200 £ per year.
As our next Credit Control Agent, you’ll help keep things running smoothly behind the scenes. This isn’t just about chasing payments. It’s about helping our trade members stay financially healthy, supported, and active on the platform, so they can keep growing their business, and we can keep building ours.
Forget long lists, here’s what you’ll actually spend your time on:
Making and receiving calls from existing trade members to resolve payment issues.
Setting up direct debits, processing card payments, and agreeing on realistic payment terms.
Listening carefully, solving problems, and removing barriers to payment, with empathy and a commercial mindset.
Keeping accurate records across systems like Zuora and Salesforce.
Supporting team goals while delivering top-class service that builds trust and gets results.
It’s not about ticking every box. It’s about turning up curious, ready to crack on. You’ll do well here if you bring:
A confident, clear phone manner and the ability to negotiate with care and tact.
Great at conflict resolution and de-escalation.
A positive, proactive attitude and a genuine desire to help people.
Strong admin skills and great attention to detail when recording data.
Flexibility to adapt to process changes and a cool head when things get busy.
The ability to work well in a team, with empathy, resilience, and a people-first approach.
Experience in a credit control, customer service or billing environment is a bonus but not essential. Full training is provided.
We believe great work deserves great rewards. Here’s just a taste:
Competitive salary + commission (role dependent)
Employee Share Program
Health, well-being and learning support
Gym membership, Smart Tech Scheme and Cycle Scheme
Birthday/Special day leave
Buy & sell holiday scheme
1 week’s paid charity leave and much more!
How we’ll get to know each other:
Screening call with one of our Talent Acquisition Partners
1st stage interview with an Associate Manager of Credit Control and the Retention Manager
If this sounds like the place where you can do your best work, we’d love to hear from you, even if you don’t tick every box
Want to join our Talent Community and be one of the first to know about our vacancies? Register your interest on our Registration Form
About us
We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.
We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.
Credit Control Agent in Portsmouth employer: Checkatrade
As a Trust & Safety Associate at Checkatrade, you'll be part of a dynamic team dedicated to creating a safe and reliable home improvement marketplace in the UK. With a strong focus on employee well-being, we offer competitive salaries, annual bonuses, and unique benefits like gym memberships and special day leave, all within a collaborative work culture that encourages personal growth and innovation. Join us to make a meaningful impact while enjoying a supportive environment that values your contributions and fosters professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Control Agent in Portsmouth
✨Tip Number 1
Get ready to shine on that phone call! Practice your phone manner and negotiation skills. We want you to sound confident and approachable, so don’t hesitate to role-play with a friend or family member before the big day.
✨Tip Number 2
Research Checkatrade and our mission. Knowing our values and how we help tradespeople will not only impress us but also help you tailor your responses during the interview. Show us you’re genuinely interested in being part of our team!
✨Tip Number 3
Prepare some questions for us! This shows you’re engaged and keen to learn more about the role and our company culture. Ask about team dynamics or how we support our trade members – it’ll make for a great conversation!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and ready to take the first step towards joining our awesome team.
We think you need these skills to ace Credit Control Agent in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Credit Control Agent role. Highlight any relevant customer service or credit control experience, even if it’s not extensive. We want to see how you can bring value to our team!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to express your genuine desire to help people and your proactive attitude. Share a brief story or example that showcases your problem-solving skills and empathy – we love hearing about real experiences!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. Avoid jargon and make sure your points are easy to understand. We appreciate straightforward communication, just like we do with our trade members!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, it helps us keep everything organised!
How to prepare for a job interview at Checkatrade
✨Know Your Numbers
Before the interview, brush up on basic financial concepts and terminology related to credit control. Being able to discuss payment terms, direct debits, and common issues will show that you’re not just a great communicator but also someone who understands the financial side of things.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. When asked questions, take a moment to reflect before responding. This shows that you value the conversation and are genuinely interested in understanding the needs of trade members, which is crucial for a Credit Control Agent.
✨Showcase Your Empathy
Prepare examples from your past experiences where you’ve helped someone resolve an issue with care and understanding. Highlighting your ability to empathise with clients will resonate well, as this role requires a people-first approach to support trade members effectively.
✨Familiarise Yourself with Their Tools
Checkatrade uses systems like Sage, Zuora, and Salesforce. If you have experience with any similar tools, mention it! If not, do a bit of research on these platforms so you can speak confidently about how you’d adapt to their systems and processes.
