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For Companies At a Glance
- Tasks: Negotiate repayment plans and manage client accounts to ensure timely payments.
- Company: Join Checkatrade, the UK's top platform for finding trusted tradespeople.
- Benefits: Enjoy discounts, gym memberships, hybrid working, and career progression opportunities.
- Why this job: Make a real impact in a growing company while providing excellent customer service.
- Qualifications: Strong negotiation skills, IT proficiency, and a positive, proactive attitude are essential.
- Other info: Full training provided; must already have the right to work in the UK.
The predicted salary is between 28800 - 42000 £ per year.
Please note that we are unable to offer visa sponsorship at this time, so candidates must already hold the right to work in the UK without any assistance.
Are you an excellent negotiator with the ability to influence people? Do you have an understanding of a credit collection process?
As a Collections Associate at Checkatrade, your role is crucial to ensuring the financial health of our organisation. You will report to the Credit Control Associate Manager and play a pivotal part in the recovery of outstanding client debt. Your primary responsibilities include contacting tradespeople, negotiating repayment plans, and maintaining accurate records while upholding our high standards of professionalism and accuracy. If you are a skilled negotiator, a proactive self-starter with a friendly disposition, and possess the ability to manage multiple tasks efficiently, we encourage you to apply for the position of Collections Associate at Checkatrade.
Does this pique your interest? If so, join us in our journey of growth and contribute to our ongoing success. Your dedication and expertise will play a crucial role in shaping our financial future. Does the thought of having an impact in a scale up business excite you?
Where Do You Fit In?
You will play a pivotal role in supporting our trade members, ensuring their accounts are paid on time and within agreed terms. 49,000 trade members and growing, our collections team is sizable and well-trained in providing first-class customer service, whilst managing member expectations on contractual agreements and payment deadlines.
Your day-to-day will involve undertaking high volume of calls to existing trades (inbound and outbound), processing payments, setting up new direct debit schedules, agreeing on payment terms and removing any barriers to payment. You’ll also have an opportunity to work on a wide range of systems and tools including Sage, Zuora billing engine, Salesforce CRM and Web Office.
Full training will be provided to ensure you are best set to accurately record information. If you are a true service professional and love the idea of troubleshooting issues, removing barriers, and providing top-class service, we’d love to hear from you!
What\’s In It For You?
• You\’ll get a brilliant benefits package, including discounts from a range of well-known retailers, gym membership and a scheme to help you buy the latest bike or tech gadgets. Plus lots more.
• You\’ll be part of an awesome team, with plenty of training and help to be a huge success including opportunities for career progression.
• Once probation is completed, hybrid working applies (4 days in the office, 1 day at home).
What Do You Need to Succeed?
• You should be an excellent negotiator with a confident telephone manner, capable of explaining and influencing clearly and concisely. You will also be comfortable making inbound and outbound calls.
• Be positive, proactive, and eager to learn and progress. Exhibit a \”can-do\” attitude and maintain a friendly attitude while striving to achieve targets and timelines.
• Strong IT and administrative skills are essential for keeping accurate and up-to-date records.
• Thrive in a team environment and possess strong interpersonal skills. Empathy, positivity and integrity go a long way. We are non-scripted, personable and authentic.
• Maintain composure under pressure, manage multiple tasks, and ensure that operational needs and departmental goals are met consistently.
• Excellent communication skills, including patience to listen and learn about problems before offering solutions.
• Be quick to adapt and proactive in response to changes in processes or departmental initiatives.
We are an equal opportunities employer that is committed to diversity and inclusion in the workplace.
About us
We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.
We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.
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Collections Associate employer: Checkatrade
Contact Detail:
Checkatrade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Associate
✨Tip Number 1
Familiarise yourself with the credit collection process. Understanding how it works will not only help you in your role but also impress the hiring team at Checkatrade, showing that you're proactive and knowledgeable.
✨Tip Number 2
Practice your negotiation skills. Role-playing scenarios with friends or family can help you become more comfortable and confident when discussing repayment plans with tradespeople.
✨Tip Number 3
Get to know the tools mentioned in the job description, like Sage and Salesforce CRM. Familiarity with these systems can give you an edge and demonstrate your readiness to hit the ground running.
✨Tip Number 4
Showcase your interpersonal skills during any interactions. Being personable and authentic is key at Checkatrade, so be sure to highlight your ability to connect with others and maintain a positive attitude.
We think you need these skills to ace Collections Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your negotiation skills and experience in credit collection processes. Use specific examples that demonstrate your ability to influence and manage multiple tasks effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Collections Associate role at Checkatrade. Mention how your proactive attitude and strong communication skills align with their needs, and provide examples of how you've successfully handled similar responsibilities in the past.
Highlight Relevant Skills: Emphasise your IT and administrative skills, as well as your ability to maintain accurate records. Mention any experience you have with systems like Sage or Salesforce CRM, as this will show you are prepared for the tools used in the role.
Showcase Your Team Spirit: Since the role involves working within a sizable collections team, highlight your interpersonal skills and ability to thrive in a team environment. Share examples of how you've collaborated with others to achieve common goals.
How to prepare for a job interview at Checkatrade
✨Showcase Your Negotiation Skills
As a Collections Associate, your ability to negotiate is key. Prepare examples of past experiences where you successfully influenced others or resolved conflicts. This will demonstrate your capability to handle the role effectively.
✨Understand the Credit Collection Process
Familiarise yourself with the credit collection process before the interview. Being able to discuss this knowledge will show that you are proactive and serious about the position, which is crucial for maintaining the financial health of the organisation.
✨Demonstrate Strong Communication Skills
Since the role involves a lot of phone communication, practice articulating your thoughts clearly and concisely. Be prepared to showcase your listening skills as well, as understanding client needs is essential in this position.
✨Exhibit a Positive Attitude
A friendly disposition and a 'can-do' attitude are vital for this role. During the interview, convey your enthusiasm for the position and your eagerness to contribute to the team’s success. This will resonate well with the interviewers.
