Posted13/03/2022 inFull-Time byHayesITPrint# 1st Line Support Role**HayesIT**Southam , Warwickshire, CV47, UK Start Date01/06/2022£22,000.00 Full-TimeContact Member1st Line Support / Service Desk Analyst / Help Desk Analyst to join their team based in Warwickshire, Southam. Leamington SpaThis is an excellent opportunity for someone who has excellent Customer Service Experience and would like to get commercial 1st Line, Service Desk or Help Desk support experience to join a forward-thinking business that will invest in your future career.The 1st Line Support / Service Desk Analyst / Help Desk Analyst will support external customers, working collaboratively as part of a wider team.Skills Sought: 1st Line Support | Service Desk Analyst | Help Desk Analyst* 1st line Support / Desktop Support / Service Desk / Helpdesk Support* Active Directory User management* Mail Support - / 365 / Connectivity to Outlook/ Exchange / Public Folders etc.* Microsoft Windows 10* Handheld Device Support - iPhone, Android, Windows mobile* Microsoft Office* VIP SupportResponsibilities: 1st Line Support | Service Desk Analyst | Help Desk Analyst* Coordinate professional and timely responses to IT issues and requests* Acting as 1st tier support by using initiative to provide business solutions, ensuring effective communication of status and progress to all customers in line with agreed SLA's* Allocation of call tickets to colleagues and 3rd party partners and escalations to the management team in accordance with defined processes1st Line Support / Service Desk Analyst / Help Desk Analyst## Posted By HayesITView Listing Contact MemberShow Phone NumberSoutham , Warwickshire, CV47, UK #J-18808-Ljbffr
