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For Companies At a Glance
- Tasks: Manage customer relationships and ensure satisfaction throughout their journey with our products.
- Company: Join Check Point Software, a top-rated company recognised for its amazing culture and values.
- Benefits: Enjoy competitive pay, great perks, and a supportive work environment focused on growth.
- Why this job: Be part of a mission to make the world safer while working in an award-winning team.
- Qualifications: 6+ years in customer-focused roles, with a strong background in cybersecurity.
- Other info: Dynamic role with opportunities for professional development and career advancement.
The predicted salary is between 43200 - 72000 £ per year.
Overview
Join to apply for the Customer Success Manager UK, ERM role at Check Point Software.
Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024. We’ve also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World’s Top Female-Friendly Companies. If you’re passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.
Location: London, England, United Kingdom.
Responsibilities
- Oversee the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals.
- Serve as the primary liaison for ERM\’s clientele across the UK, ensuring optimal satisfaction and value realization.
- Champion customers\’ interests within ERM, influencing product direction and enhancements.
- Lead customer engagement initiatives, emphasizing the value proposition of ERM\’s offerings.
- Cultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growth.
- Spearhead internal process enhancements tailored to customer requirements.
- Gather and channel customer feedback, reinforcing their voice within ERM\’s framework.
Qualifications
- Minimum of 6 years in a customer-centric role within B2B sectors.
- Comprehensive understanding of the cybersecurity landscape.
- 4+ years of specialized experience as a Customer Success Manager or equivalent in B2B environments.
- Bachelor’s degree in engineering or a relevant discipline.
- Prior experience in account management and/or commercial roles.
- Proven expertise in Cybersecurity, Intelligence, WEBINT domains, or collaboration with attack teams (e.g., penetration testers, red teamers).
- Proficiency in English (Speaking, Reading, Writing) is essential.
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Other
Industries
- Computer and Network Security, Software Development, and IT Services and IT Consulting
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Customer Success Manager UK, ERM employer: Check Point Software
Contact Detail:
Check Point Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager UK, ERM
✨Tip Number 1
Network like a pro! Get out there and connect with people in the cybersecurity field. Attend industry events, webinars, or even local meetups. The more you engage, the better your chances of landing that Customer Success Manager role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your experience in customer-centric roles and your understanding of the cybersecurity landscape. We want to see how you can bring value to their team!
✨Tip Number 3
Prepare for those interviews! Research Check Point Software and understand their products and culture. Tailor your answers to reflect how your skills align with their mission of making the world a safer place. We’re all about that fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Check Point Software. Let’s get you that job!
We think you need these skills to ace Customer Success Manager UK, ERM
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Success Manager role. Highlight your customer-centric achievements and any relevant experience in the cybersecurity sector to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how your background makes you a perfect fit for our team. Don’t forget to mention your understanding of the cybersecurity landscape!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to enhance customer satisfaction and drive product adoption. Numbers and results speak volumes, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our award-winning culture!
How to prepare for a job interview at Check Point Software
✨Know Your Customer Success Fundamentals
Make sure you brush up on the key principles of customer success management. Understand the entire customer lifecycle, from onboarding to renewals, and be ready to discuss how you've successfully managed these stages in your previous roles.
✨Showcase Your Cybersecurity Knowledge
Since this role is within the cybersecurity landscape, it's crucial to demonstrate your understanding of the industry. Be prepared to talk about recent trends, challenges, and how they impact customer success. This will show that you're not just a people person but also knowledgeable about the field.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle customer issues. Think of specific examples from your past experiences where you turned a challenging situation into a success story, highlighting your proactive approach.
✨Emphasise Relationship Building Skills
As a Customer Success Manager, building strong relationships is key. Prepare to discuss how you've cultivated long-term relationships with clients in the past. Share strategies you've used to ensure customer satisfaction and how you've influenced product direction based on their feedback.
