At a Glance
- Tasks: Manage client bookings and ensure a top-notch experience for corporate clients.
- Company: Dynamic company focused on delivering exceptional service in the travel industry.
- Benefits: Competitive salary, annual bonus, health benefits, and a day off for your birthday.
- Other info: Hybrid role with opportunities for professional growth and development.
- Why this job: Join a supportive team and shape the future of a growing company.
- Qualifications: 3+ years in booking management with a passion for customer service.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking a service-focused Account Manager who is passionate about delivering a best‑in‑class booking experience for a diverse portfolio of corporate clients and HNWIs. Reporting directly to the Managing Director, you will oversee the end‑to‑end booking process—from search to check‑out—while ensuring the highest standards of client care. The role centres on managing client requirements, aligning them with the most suitable property partners, and guaranteeing seamless transactions that leave both guests and bookers delighted.
Key Responsibilities
- Build and nurture strong relationships with corporate clients across select industries requiring serviced apartment accommodation.
- Manage all client communications with accuracy, including pre‑arrival, amendments, and post‑stay correspondence.
- Accompany clients on property viewings as needed.
- Collaborate with property partners to uphold high service standards and negotiate confidently to secure the best outcomes for clients.
- Demonstrate a strong eye for detail in understanding and communicating property features, amenities, terms, and benefits.
- Lead and support 1–2 Account Support team members.
- Work cross‑functionally with partner relations and marketing teams to enhance service delivery.
- Identify opportunities to improve systems and processes for a smoother guest experience.
- Partner with business development on new account planning and growth strategies.
- Represent the company at client and industry events during the week, with occasional evening commitments.
Requirements
- Minimum of 3 years booking management experience within corporate travel, serviced apartment agencies, or global relocation.
- Demonstrable commitment to delivering exceptional, 5‑star customer service through thorough research, continuous product knowledge development, and clear, consistent communication.
- Proven ability to prepare quotations that simplify complex information, ensuring a smooth client engagement process.
- Proactive in identifying discrepancies, resolving issues, and driving process improvements.
- Skilled in managing multiple tasks simultaneously, meeting internal and external service level agreements efficiently.
- Experience overseeing a pipeline of new enquiries and bookings, while providing guidance and support to an account management team member.
Benefits
- Salary dependent on experience.
- Annual Bonus Scheme.
- 23 days annual leave plus bank holidays.
- Day off for your birthday.
- Well connected modern office with refreshments & events.
- Health benefits scheme (including optical, dental, wellness allowance), EAP and retail discounts (after probation).
- Collaborative and supportive team environment.
- Opportunity to work with a growing company and shape its future.
This is a hybrid working role, normally working a minimum of 4 office days per week in our Hammersmith HQ. During the probation period you will be expected to work 5 office days per week. The office hours are 9am to 5.30pm (lunch is half an hour) Monday to Friday. On occasions you may be required to work outside these hours to fulfil your role. No overtime is payable.
Account Manager employer: Check in Apartments
Join a dynamic and supportive team in Hammersmith, where your role as an Account Manager will not only allow you to deliver exceptional service to corporate clients and HNWIs but also provide ample opportunities for professional growth. With a focus on collaboration and innovation, you'll enjoy a modern office environment, competitive benefits including an annual bonus scheme, and the chance to shape the future of a growing company. Experience a fulfilling career that values your contributions and prioritises employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone, have a quick summary of who you are and what you do ready to go. This will help you make a memorable impression and show that you’re serious about landing that Account Manager role.
✨Tip Number 3
Follow up after meetings or networking events. A simple thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to make it personal and show you were engaged.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly shows your enthusiasm. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in booking management and customer service, and show us how you can deliver that 5-star experience we’re after!
Showcase Your Communication Skills:Since managing client communications is key, let your writing shine! Use clear and concise language in your application to demonstrate your ability to communicate effectively with clients and colleagues alike.
Highlight Your Attention to Detail:We love a candidate who pays attention to the little things! In your application, mention specific examples where your eye for detail has made a difference in your previous roles, especially in managing bookings or client interactions.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at StudySmarter.
How to prepare for a job interview at Check in Apartments
✨Know Your Clients
Before the interview, research the types of corporate clients and HNWIs the company works with. Understanding their needs and preferences will help you demonstrate your ability to build strong relationships and deliver exceptional service.
✨Showcase Your Communication Skills
Prepare examples of how you've managed client communications in the past. Highlight your ability to handle pre-arrival queries, amendments, and post-stay follow-ups with accuracy and professionalism. This will show that you're ready to maintain high standards of client care.
✨Demonstrate Attention to Detail
Be ready to discuss how you ensure accuracy when preparing quotations and communicating property features. Share specific instances where your attention to detail has led to successful outcomes for clients, as this is crucial for the role.
✨Emphasise Team Collaboration
Since the role involves working cross-functionally, think of examples where you've collaborated with other teams to enhance service delivery. Discuss how you’ve supported team members and contributed to a positive team environment, which aligns with the company's values.
