At a Glance
- Tasks: Be the first point of contact for patients and manage their bookings efficiently.
- Company: Join CHEC, a thriving organisation dedicated to eye health innovation.
- Benefits: Enjoy 23 days holiday, a pension scheme, and employee discounts.
- Other info: Dynamic team environment with opportunities for personal growth.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Strong customer service skills and ability to work under pressure.
The predicted salary is between 24784 - 24784 £ per year.
Location: Preston Head Office
Contract Type: Permanent
Hours: 37.5 hours a week
Salary: £24,784.50
We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of eye health and how CHEC can play an innovative part in making this great, with your help. If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice!
We have an exciting opportunity for a Patient Coordinator to join us as we continue to expand throughout the UK.
About The Role
All patients that are referred throughout the country are processed and booked via our Referral & Bookings Management Centre. As an NHS commissioned service, our aim is that our referral and bookings team is the most responsive to patient needs, the safest, and the best Nationwide. Due to our continued growth we are looking for Patient Booking Coordinators to join the team. Our team thrive in our busy Contact Centre and enjoy an atmosphere where everyone takes on a high level of personal responsibility for achieving outstanding service whilst building strong relationships both internally and externally.
We Are Looking For Someone Who Can:
- Be the first point of contact for patients, general practitioners and optometrists throughout the referral process
- Regularly liaise with primary, community and secondary care providers using a mix of telephone and online e-referral, NHS and in-house IT systems
- Process referrals
- Book patient’s appointments using the booking system
- Performing ad hoc administration duties as necessary
- Working effectively and efficiently to the CHEC standards
What You’ll Bring To The Role:
- Excellent customer service skills
- Ability to work as part of a team
- IT literacy
- Ability to work under pressure and to service levels
- Have empathy and patience with referrals
- Strong communication skills and confidence when speaking on the phone
- Good attention to detail
Why work for us?
- 23 days holidays plus bank holidays
- Buy and sell annual leave scheme
- Refer a friend scheme
- Company pension
- Company sick pay scheme
- Life assurance scheme
- Bluelight Card- 100’s of discount and cashback options
- Performance review with a training and development plan
- Employee discounts portal
- Gym membership
- Cycle to work scheme
- Tech scheme
- MediCash - Health cash plan
Patient Booking Coordinator in Preston employer: CHEC
CHEC is an exceptional employer that prioritises the well-being of its staff and patients alike, fostering a collaborative work culture in Swindon. With a strong emphasis on professional development, employees are encouraged to grow through mentorship and continuous improvement initiatives, ensuring a rewarding career path. The company also offers competitive benefits and a commitment to high-quality, patient-focused care, making it an ideal place for those seeking meaningful employment in healthcare.
