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- Tasks: Be the first point of contact for patients and manage their bookings efficiently.
- Company: Join CHEC, a thriving organisation focused on community health and patient care.
- Benefits: Enjoy 23 days annual leave, a pension scheme, and career development opportunities.
- Other info: Dynamic role with excellent growth potential and a great team atmosphere.
- Why this job: Make a real difference in patient care while working in a supportive team environment.
- Qualifications: Strong customer service skills and the ability to work under pressure.
The predicted salary is between 30000 - 40000 £ per year.
Location: Fulwood, Preston
Contract Type: Fixed Term Contract - 37.5 hours a week
We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of community and how CHEC can play an innovative part in making this great, with your help. If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice!
We have an exciting opportunity for a Patient Booking Coordinator to join us as we continue to expand throughout the UK.
About The Role
All patients that are referred throughout the country are processed and booked via our Referral & Bookings Management Centre. As an NHS commissioned service, our aim is that our referral and bookings team is the most responsive to patient needs, the safest, and the best Nationwide. Due to our continued growth we are looking for Patient Booking Coordinators to join the team. Our team thrive in our busy Contact Centre and enjoy an atmosphere where everyone takes on a high level of personal responsibility for achieving outstanding service whilst building strong relationships both internally and externally.
We Are Looking For Someone Who Can:
- Be the first point of contact for patients, general practitioners and optometrists throughout the referral process
- Regularly liaise with primary, community and secondary care providers using a mix of telephone and online e-referral, NHS and in-house IT systems
- Process referrals
- Book patient’s appointments using the booking system
- Perform ad hoc administration duties as necessary
- Work effectively and efficiently to the CHEC standards
What You’ll Bring To The Role:
- Excellent customer service skills
- Ability to work as part of a team
- IT literacy
- Ability to work under pressure and to service levels
- Have empathy and patience with referrals
- Strong communication skills and confidence when speaking on the phone
- Good attention to detail
What can we offer you?
- 23 days annual leave
- Refer a friend scheme
- Company pension
- Company sick pay scheme
- Life assurance scheme
- Bluelight Card - 100’s of discount and cashback options
- Career development opportunities – dedicated reward framework and multiple learning opportunities.
- Performance review with a training and development plan
- Great team and working environment
Patient Booking Coordinator in Preston employer: CHEC
Contact Detail:
CHEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Booking Coordinator in Preston
✨Tip Number 1
Network like a pro! Reach out to current employees at CHEC on LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to patient care and booking processes. We recommend role-playing with a friend to build your confidence and refine your answers.
✨Tip Number 3
Show off your customer service skills during the interview! Share specific examples of how you've handled challenging situations in the past, especially those that demonstrate empathy and patience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at CHEC.
We think you need these skills to ace Patient Booking Coordinator in Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Patient Booking Coordinator role. Highlight your customer service skills and any relevant experience in healthcare or administration. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining CHEC and how your skills align with our mission. Keep it friendly and professional, just like we are!
Showcase Your Communication Skills: Since this role involves liaising with patients and healthcare providers, make sure to demonstrate your strong communication skills in your application. We love candidates who can express themselves clearly and confidently!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CHEC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Booking Coordinator. Familiarise yourself with the referral process and the systems used in booking appointments. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about patient interaction, be prepared to discuss your previous customer service experiences. Think of specific examples where you've demonstrated empathy, patience, and effective communication. This will highlight your ability to handle patient queries and concerns effectively.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Practice how you would handle situations like a frustrated patient or a last-minute appointment change. This will demonstrate your problem-solving skills and ability to work under pressure, which are crucial for this position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.