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For Companies At a Glance
- Tasks: Provide 1st line IT support and resolve technical issues for users.
- Company: Join CHEC, a leading healthcare provider focused on eye health innovation.
- Benefits: Enjoy 23 days holiday, career development, and a supportive team environment.
- Why this job: Make a real difference in healthcare while developing your IT skills.
- Qualifications: Experience in IT support and strong customer service skills required.
- Other info: Dynamic role with opportunities for growth and learning in a fast-paced environment.
The predicted salary is between 30000 - 40000 £ per year.
The Vacancy
We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of eye health and how CHEC can play an innovative part in making this great, with your help.
About the role
An exciting opportunity has arisen for a 1st Line IT Support Engineer to join the team as we embark onto our next stage of continued growth. We are looking for a tech savvy, forward thinking individual to bring new ideas and resolutions to our IT support team. If successful, you will serve as the first point of contact for all IT support queries within a well-established private healthcare provider with over 500 employees across the UK. You will work with a wide range of users to promptly resolve or escalate technical issues in a professional manner. This role will cover our northern region and involve regular site visits.
We are looking for someone who can:
- Respond to users software/hardware queries via email or phone
- Talk colleagues or clients through actions to resolve IT issues
- Prior experience with Microsoft stack and Azure (Cloud Services)
- Escalate issues to the relevant teams when necessary
- Monitor and maintain computer systems and networks
- Troubleshoot system and network problems
- Diagnose and solve hardware or software faults
- Update ticketing system ensuring all queries or issues have been logged and resolved correctly
- Prioritise and manage open cases in a timely manner
What you’ll bring to the role:
- Previous experience in a similar 1st Line IT Support role, providing technical assistance to end-users via phone, email, and remote support tools.
- Strong ability to multitask in a fast-paced IT support environment.
- Self-motivated with strong workload management and timekeeping skills.
- Passionate about customer service and consistent communication
- Previous experience within the IT healthcare sector, with an understanding of industry-specific systems, compliance, and data sensitivity. (Desirable)
- Familiarity with the ITIL framework with an understanding of service management best practices and structured support processes (Desirable)
Why work for us?
- 23 days holidays plus bank holidays
- Buy and sell annual leave scheme
- Refer a friend scheme
- Company pension scheme
- Company sick pay scheme
- Life assurance scheme
- Blue light Card - 100’s of discount and cashback options
- Career development opportunities – dedicated reward framework and multiple learning opportunities
- Performance review with a training and development plan
- Dedicated clinical education team
- Great team and working environment
About CHEC
Since 2012, CHEC has been working with the NHS to increase patient choice and provide better access to exceptional, timely, locally-based ophthalmology and gastroenterology care – free at the point of care. CHEC has a nationwide portfolio of community hospitals and clinics – operating in a unique hub-and-spoke model. We are proud to have a role alongside colleagues in the NHS, offering patients the choice of access to essential procedures and help achieve the best possible clinical outcomes. We continue to expand our community-based offering of vital healthcare to patients across England, including ENT (Ear, Nose and Throat) and Dermatology services. CHEC is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment, this includes being aware of and adhering to all CHEC Safeguarding policies. Recruitment checks are undertaken in accordance with the NHS Employment Check Standards and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).
IT Support Engineer in Preston employer: CHEC
Contact Detail:
CHEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Preston
✨Tip Number 1
Network like a pro! Reach out to current employees at CHEC on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the IT Support Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you would handle specific technical issues and be ready to share your thought process during the interview.
✨Tip Number 3
Show off your passion for customer service! During interviews, highlight examples where you've gone above and beyond to help users. This will resonate well with CHEC's commitment to excellent patient care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the CHEC team and contributing to their mission.
We think you need these skills to ace IT Support Engineer in Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Microsoft stack and Azure, and any previous roles where you provided technical assistance. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Mention any relevant experience in the healthcare sector, as it’s a big plus for us.
Show Off Your Customer Service Skills: Since this role involves a lot of interaction with users, make sure to showcase your customer service skills in your application. Talk about how you've successfully resolved issues in the past and kept users informed throughout the process.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at CHEC
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the Microsoft stack and Azure services. Be ready to discuss how you've used these tools in previous roles, as well as any troubleshooting techniques you've employed. This will show that you're not just tech-savvy but also practical in your approach.
✨Practice Your Communication Skills
As a 1st Line IT Support Engineer, you'll need to explain technical issues to non-technical users. Practise explaining common IT problems and solutions in simple terms. This will help you demonstrate your customer service skills and ability to communicate effectively during the interview.
✨Familiarise Yourself with ITIL Framework
If you have experience with the ITIL framework, be prepared to discuss it. If not, take some time to learn the basics. Understanding service management best practices can set you apart from other candidates and show that you're committed to structured support processes.
✨Show Your Passion for Healthcare IT
Since CHEC operates within the healthcare sector, express your enthusiasm for working in this field. Share any relevant experiences or insights you have about IT in healthcare, and how you can contribute to improving patient care through effective IT support.