At a Glance
- Tasks: Be the friendly face for patients, managing calls and providing top-notch care.
- Company: Join a caring team dedicated to improving eye health in Macclesfield.
- Benefits: Enjoy 23 days holiday, competitive pay, and a supportive work environment.
- Other info: A great opportunity for personal growth in a dynamic healthcare setting.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Empathy, strong communication skills, and proficiency in Microsoft Office required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Macclesfield
Contract Type: Permanent
Hours: 37.5
We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of eye health and how CHEC can play an innovative part in making this great, with your help.
About The Role
An exciting opportunity has arisen for someone who enjoys working with people, building relationships and is passionate about providing excellent care to our patients. The focus of the role is being the first point of contact for our patients, taking inbound and making outbound calls about their appointments. You will perform administration duties as they arise whilst following processes and procedures.
Responsibilities
- Support patients and be the first point of contact
- Maintain high standards of patient care at all times, responding sensitively to patients who are emotional and/or distressed
- Provide advice to patients about the services we provide which are available to them
- Use communication skills including empathy, tact and reassurance in handling all calls
- Maintain a robust approach to data quality and patient confidentiality
Qualifications
- Natural ability to empathise with patients and demonstrate genuine care
- Good communication and strong interpersonal skills
- Excellent telephone manner
- Excellent organisational skills and attention to detail
- Highly proficient in Microsoft Office and other systems
- The ability to learn and adapt to new internal systems
- Self-motivated and self-starter with the ability to prioritise and schedule work independently
Benefits: 23 days holidays plus
Patient Coordinator employer: CHEC
At CHEC, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises the well-being and development of our staff. Located in Macclesfield, our team enjoys a collaborative environment where employee growth is encouraged through ongoing training and career advancement opportunities. With a focus on patient care and innovation in eye health, joining us as a Patient Coordinator means being part of a dedicated team that makes a real difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work in roles similar to Patient Coordinator. Use platforms like LinkedIn to connect and engage with them; you never know who might have a lead on a job or can offer valuable advice.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with patients, make sure you can convey empathy and reassurance. Role-play with a friend or family member to get comfortable with handling different types of calls.
✨Tip Number 3
Show off your organisational skills! Prepare a list of questions to ask during interviews that demonstrate your attention to detail and ability to manage multiple tasks. This will show potential employers that you’re ready to handle the demands of the role.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. It shows initiative and enthusiasm, which are key traits we look for in a Patient Coordinator.
We think you need these skills to ace Patient Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Patient Coordinator role. Highlight your experience in patient care and communication skills, as these are key to impressing us!
Show Your Passion:Let your enthusiasm for providing excellent patient care shine through in your application. We want to see that you genuinely care about helping others and are excited about the opportunity to join our team.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon, so we can easily see how your skills match what we're looking for.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at CHEC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Coordinator role. Familiarise yourself with the responsibilities and the skills required, especially around patient care and communication. This will help you tailor your answers to show how you fit perfectly into their vision.
✨Showcase Your Empathy
Since this role involves dealing with patients who may be emotional or distressed, it's crucial to demonstrate your ability to empathise. Prepare examples from your past experiences where you've successfully handled sensitive situations, showing that you can provide the care and reassurance patients need.
✨Practice Your Communication Skills
Excellent communication is key for a Patient Coordinator. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend, focusing on maintaining a warm and professional tone, as well as using active listening skills.
✨Be Ready to Discuss Organisational Skills
This role requires strong organisational skills and attention to detail. Think of specific instances where you've had to manage multiple tasks or maintain data quality. Be prepared to discuss how you prioritise your workload and ensure everything runs smoothly, especially in a busy environment.
