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- Tasks: Be the first point of contact for patients and manage appointment bookings.
- Company: Join CHEC, a thriving organisation focused on community health.
- Benefits: Permanent position with competitive hours and a supportive team environment.
- Other info: Dynamic contact centre atmosphere with opportunities for personal growth.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Location: Fulwood, Preston
Contract Type: Permanent - 37.5 hours a week
We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of community and how CHEC can play an innovative part in making this great, with your help. If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice!
We have an exciting opportunity for a Patient Booking Coordinator to join us as we continue to expand throughout the UK.
About the role:
All patients that are referred throughout the country are processed and booked via our Referral & Bookings Management Centre. As an NHS commissioned service, our aim is that our referral and bookings team is the most responsive to patient needs, the safest, and the best Nationwide. Due to our continued growth we are looking for Patient Booking Coordinators to join the team.
Our team thrive in our busy Contact Centre and enjoy an atmosphere where everyone takes on a high level of personal responsibility for achieving outstanding service whilst building strong relationships both internally and externally.
We are looking for someone who can:
- Be the first point of contact for patients, general practitioners and optometrists throughout the referral process
- Regularly liaise with primary, community and secondary care providers using a mix of telephone and online e-referral, NHS and in-house IT systems
- Process referrals
- Book patient’s appointments using the booking system
- Performing ad hoc administration duties as necessary
- Working effectively and efficiently to the CHEC standards
Patient Booking Coordinator employer: CHEC
Contact Detail:
CHEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Booking Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work at CHEC. A friendly chat can open doors and give you insider info on what they’re really looking for in a Patient Booking Coordinator.
✨Tip Number 2
Prepare for the interview by practising common questions related to patient care and booking systems. We recommend role-playing with a friend to boost your confidence and ensure you can showcase your skills effectively.
✨Tip Number 3
Show your passion for patient care! During interviews, share examples of how you’ve gone above and beyond for patients or clients in the past. This will demonstrate that you’re not just looking for a job, but that you genuinely care about making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the CHEC team and contributing to our mission of outstanding patient service.
We think you need these skills to ace Patient Booking Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Patient Booking Coordinator role. Highlight any relevant experience you have in patient care or administration, and don’t forget to showcase your communication skills – they’re key for this position!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about joining CHEC and how your skills align with our goals. Keep it friendly and professional, and make sure to mention your care-focused approach.
Showcase Your Tech Savvy: Since you'll be using various IT systems, it’s important to mention any experience you have with booking systems or e-referral processes. If you’re comfortable with technology, let us know – we love a tech-savvy team member!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our company culture. We can’t wait to hear from you!
How to prepare for a job interview at CHEC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Booking Coordinator role. Familiarise yourself with the responsibilities mentioned in the job description, such as processing referrals and booking appointments. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Patient Booking Coordinator, you'll be the first point of contact for patients and healthcare professionals. During the interview, highlight your communication skills by providing examples of how you've effectively liaised with different stakeholders in previous roles. This will reassure them that you can handle the busy Contact Centre environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service skills. Think of situations where you've had to manage difficult conversations or resolve issues efficiently. Practising these scenarios will help you articulate your thought process during the interview.
✨Demonstrate Your Care-Focused Attitude
CHEC values care-focused individuals, so be sure to convey your passion for patient care during the interview. Share personal anecdotes or experiences that highlight your commitment to providing outstanding service and building strong relationships, both internally and externally.